2010 Volkswagen Routan

I JUST BOUGHT THIS VAN IN JULY OF THIS YEAR. MY FIANC DRIVES THE VAN MORE THAN ME AND HE TOLD ME THAT THE WINDSHIELD WIPERS WILL NOT SHUT OFF. I CALLED THE VOLKSWAGEN AT 1-800-822-8987 ON MONDAY AND GAVE HER MY VIN AND SHE SAID IT WAS NOT PART OF ANY RECALL BUT WHEN I LOOKED UP THE RECALL PAPERWORK ON THIS SITE, RCDNN-11V151-5396, IT SAID THE NUMBER OF VEHICLES AFFECTED BETWEEN 2V4RW-D-AR138555 - 2V4RW-D-AR348536 AND RCDNN-11V151-1295 (AMENDED), AND IT SAID THE NUMBER OF VEHICLES AFFECTED BETWEEN 2V4RW-D-AR138555 - 2V4RW-D-AR360513, IF I AM LOOKING AT IT CORRECTLY MY VIN FALLS BETWEEN THOSE NUMBERS. THIS IS THE FIRST WE EXPERIENCE ANY ISSUES AND TODAY MY FIANC TOLD ME THAT THE ODOMETER MILEAGE READS GATES INSTEAD OF THE NUMBERS. WE ARE DROPPING THE VAN OFF TOMORROW TO GET IT LOOKED AT BUT I AM BRINGING ALL THE PAPER OF THE RECALL AND THE SERVICE BULLETIN. I JUST BOUGHT THIS VAN AND WE ONLY USE IT LESS 6 MILES EVERY DAY, IT'S ONLY USED TO TRANSPORT MY KIDS TO AND FROM OUR DAYCARE, OR IF WE HAVE TO TAKE ALL 5 PEOPLE ANYWHERE OTHER THAN THAT WE DON'T USE IT, WE ALWAYS RENT CARS TO GET OUT OF THE AREA. PLEASE INVESTIGATE I HAVE 3 CHILDREN AND I DON'T WANT TO WORRY ABOUT EXPERIENCING A BAD ACCIDENT WITH MY KIDS IN THE CAR, LIKE SOME OF THE SUBMITTED COMPLAINANTS HAVE EXPERIENCED. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY STALLED AS THE ETC (ELECTRONIC THROTTLE CONTROL) WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM), THE VEHICLE BEGAN STALLING WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES. THE DEALER REPLACED THE WIND MODULE TWICE, ALONG WITH THE BATTERY AND KEY FOB, BUT THE FAILURE RECURRED. THE DEALER WAS UNABLE TO CORRECT THE FAILURE AND STATED THAT THE FAILURE WAS NOT DUE TO THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.

CAR BATTERY IS IN GOOD SHAPE BECAUSE I RECENTLY REPLACED IT WITH A NEW ONE. THE PROBLEM IS OCCASIONALLY I TRY TO START THE VEHICLE AND IT WILL NOT START WHEN THE ELECTRONIC THROTTLE CONTROL LIGHT IS BLINKING BUT IF I USE MY CAR KEYS TO LOCK AND UNLOCK THE CAR, THEN THE ELECTRONIC THROTTLE CONTROL LIGHT WILL GO OFF AND CAR WILL START. LAST WEEK IT OCCURRED TWO TIMES AND I TOOK THE CAR TO VOLKSWAGEN DEALERSHIP BUT THEY TOLD ME, THE DIAGNOSTIC TEST IS NOT SHOWING ANY CODE AND HENCE THERE IS NO PROBLEM WITH MY CAR BUT I THINK THERE IS A PROBLEM BECAUSE I HAVE EXPERIENCED THIS PROBLEM FIVE TIMES IN TOTAL. THEY REQUESTED I TOW MY CAR TO THEM THE NEXT TIME IT OCCURS TO SEE IF THE CODE CAN BE DETERMINED BUT I STILL NOT COMFORTABLE BECAUSE I DON'T KNOW WHAT IS COMING NEXT. *TR

OCTOBER 30, 2010 - WENT TO START THE VEHICLE BUT NOTHING HAPPENED. I THOUGHT THAT PERHAPS I HAD NOT ENGAGED THE SHIFT PROPERLY AND THEN RESTARTED. THE DASH LIGHTS CAME ON BUT COULD NOT START THE VEHICLE. IT WAS NOT OCCURRING SIGNIFICANTLY UNTIL 2014. TOOK TO OUR DEALER BUT THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE AS NO INDICATORS WERE TRIPPED AND NO TROUBLE LIGHTS TO IDENTIFY PROBLEM. FREQUENCY OF NOT STARTING HAS BEEN MORE SIGNIFICANT (TWICE A WEEK NOW). TOOK BACK TO DEALER WHEN THE ENGINE LIGHT DISPLAYED AND THE SERVICE MANAGER STATED THERE WAS A RECALL BUT NOT FOR OUR VEHICLE. IN ADDITION, WHEN USING THE REMOTE START, THE ENGINE WOULD NOT TURN OVER BUT WOULD JUST CLICK (SAME PROBLEM). SEEMS TO BE THE EXACT SAME ISSUE WE ARE EXPERIENCING AS THE RECALL STATES. DEALERSHIP WANTS ALMOST $1000.00 TO REPLACE IGNITION AND GEAR SHIFTER TO REPAIR THE PROBLEM. AND THAT IS IF THIS IS THE CORRECT DIAGNOSIS ACCORDING TO VW. THERE SHOULD BE AN INVESTIGATION INTO THIS ISSUE AND IF FOUND TO BE A COMMON DEFECT, A RECALL SHOULD BE ISSUED FOR ALL VEHICLES IMMEDIATELY. WE DO NOT KNOW THE CONSUMER SAFETY ELEMENT INVOLVED AND BELIEVE THIS ISSUE SHOULD BE GIVEN GREAT PRIORITY TO LAUNCH AN INVESTIGATION AS MOST VANS AS THIS ARE USED FOR CHILD TRANSPORTATION. WE DRIVE OUR FOUR CHILDREN IN THIS VEHICLE WHEREVER WE TRAVEL. PLEASE INVESTIGATE. *TR

ON AUGUST 14TH, 2014, I PLACED MY KEY IN THE IGNITION OF MY 2010 VOLKSWAGEN ROUTAN. THE CAR/ENGINE MADE AN ODD SOUND WHEN THE KEY WAS TURNED AND ALL THE LIGHTS WENT OUT. ADDITIONALLY, THE DASH LIGHTS STARTED FLASHING AND MY KEY BECAME PERMANENTLY STUCK IN THE IGNITION. I HEARD A VERY RAPID "CLICKING" NOISE UNDER THE HOOD SO I OPENED IT AND DISCOVERED THE FUSE BOX UNDER THE HOOD WAS THE SOURCE. UPON OPENING IT, I HEARD A VERY FAST CLICKING SOUND AND FELT EACH FUSE AND FOUND THE LARGE FUSE, 2ND FROM THE LEFT FRONT WAS CLICKING VERY FAST AND LOUDLY. I NEEDED THE VEHICLE SO I USED JUMPER CABLES AND THIS EVENTUALLY ENABLED MY CAR'S KEY TO RELEASE. ALL THE WARNING LIGHTS WERE LIT UP AND I LEFT THE ENGINE RUN FOR APPROXIMATELY 8 MIN., THEN TURNED OFF THE CAR - TO VERIFY IT WOULD START AGAIN. IT DID, AND NOW ONLY THE ENGINE WARNING LIGHT THAT LIGHTS UPON AN INCIDENT IS STILL LIT. I CALLED MY CLOSEST VW DEALER, WHO HAS SERVICES MY CAR IN THE PAST, AND THEY CLAIMED NO KNOWLEDGE OF THE ISSUE AND STATED THE RECALL #66665 ELECTRICAL SYSTEM - IGNITION SWITCH - IS NOT APPLICABLE TO MY VEHICLE. SURE IT ISN'T! EXACT SAME ISSUE THAT IS NOTED IN THE RECALL, BUT SOMEHOW MY VEHICLE IS NOT ONE OF THE ONES AFFECTED. I AM PURSUING THING WITH THE SERVICE MANAGER, BUT SO FAR ONLY PUSH BACK. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN ATTEMPTING TO POWER OFF THE VEHICLE, THE KEY WOULD REMAIN STUCK IN THE IGNITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

SENT MY 2010 VOLKSWAGEN ROUTAN TO A DETAIL SHOP ON APRIL 23, 2014 AT 930 A.M. IN MCALLEN TEXAS. WHILE BEING WORKED ON AND THEREAFTER COMPLETED, THE TECHNICIAN HAD DIFFICULTY GETTING IS STARTED IN WHICH A HAZARD WARNING INDICATED A "BAD KEY".TECHNICIAN WAS ABLE TO GET IT STARTED AND WE DROVE OUR VAN WEST APPROXIMATELY 45 MILES. UPON ARRIVAL AT RESIDENCE NOTED THAT IGNITION STAYED STUCK IN ACCESSORY MODE AND DRAINED MY BATTERY. SENT TO DEALERSHIP FOR DIAGNOSTICS AND REPAIRS, AND AFTER SIX DAYS OF RESEARCH AND STUDY, END RESULT IS A FAULTY IGNITION SWITCH. I DID SOME RESEARCH AND FOUND CAMPAIGN - RECALL ID # 66665 FOR MY VEHICLE BUT ONLY TO THE MANUFACTURED DATE OF JULY 2010. MY VEHICLE WAS MANUFACTURED AUGUST 2010. LOOKING AT THAT IT IS ONLY A MATTER OF DAYS OF THOSE 12000 VEHICLES THAT WERE CALLED IN TO REPAIR FREE OF CHARGE, THAT PERHAPS MY VEHICLE COULD BE ONE OF HUNDREDS MORE TO COME FORWARD WITH THE SAME COMPLAINT? I ONLY THANK GOD THAT WHILE DRIVING 65 TO 70MPH THAT IGNITION SWITCH DID NOT ACCIDENTALLY GO INTO ACCESSORY MODE FROM THE ON POSITION AND RISK ACCIDENT THUS RESULTING IN INJURY OR DEATH. MY VIN# [XXX] AND MILEAGE IS AT 56,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE BATTERY AND ALTERNATOR BUT THE FAILURE OCCURRED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V151000 (ELECTRICAL SYSTEM ) BUT THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.