2009 Volkswagen Routan

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING BETWEEN 15-25 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO FOX VALLEY VOLKSWAGEN SCHAUMBURG (1000 E GOLF RD, SCHAUMBURG, IL 60173, (847) 839-8101) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE FAILURE RECURRED AT LEAST 15 TIMES WITHIN THE PAST TWO WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,900.

AS OF JANUARY 2017 I HAVE HAD THE REPEATED ISSUE OF THE CAR NOT STARTING WHEN TURNED ON. NOTE THE RECALL ON THE IGNITION WAS DONE BY THE VW DEALER PREVIOUSLY. THE CAR NOT STARTING AT FIRST OCCURRED ONCE AND AWHILE. THEN BECAME MORE CONSISTENT, I REPLACED THE STARTER IN MARCH 2017 THINKING THAT WOULD RESOLVE THE ISSUE. SINCE THEN THE PROBLEM KEEPS OCCURRING. VW DEALER HAS NO IDEA WHAT THE ISSUE IS AND WANTS ME TO REPLACE THE STARTER AGAIN. I'VE RESEARCHED THIS MECHANICAL PROBLEM AND FOUND OUT A LOT OF PEOPLE ARE HAVING THE SAME ISSUE. THERE'S A CLICK WHEN YOU ATTEMPT TO START THE CAR AND THIS IS AFTER THE BATTERY AND STARTER HAS BEEN REPLACED. THE LONGEST I'VE WAITED FOR THE CAR TO START IS ABOUT 30 MINUTES. I ATTEMPT TO START IT A FEW MINUTES ARE SITTING IN THE CAR, SOMETIMES IT TAKES ONE TRY SOMETIMES IT TAKES 20 TRIES THEN THE CAR WILL START UP. I'VE REPORTED THIS TO VW CARE AND THEY ADVISED ME TO GET THE STARTER REPLACED AGAIN, SPENDING MORE MONEY. THIS IS NOT A CUSTOMER CARE ISSUE, THIS IS ON THE VW COMPANY.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 60 MPH, THE CONTACT DETECTED A BURNING ODOR WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED SMOKE OUTSIDE AND INSIDE THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL, HEADLIGHTS, AND RADIO FAILED TO WORK. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER, OPENED THE HOOD, AND SAW NO SIGN OF A FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRE FROM THE IGNITION SWITCH TO THE STARTER HAD FAILED (BURNED) AND NEEDED TO BE REPLACED. ALSO, THE POWER STEERING LINE FAILED AND LEAKED. THE INDEPENDENT MECHANIC STATED THAT THERE WERE SO MANY ELECTRICAL FAILURES WITH THE VEHICLE AND RECOMMENDED HER TO CONTACT NHTSA. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V194000 AND 14V396000 (ELECTRICAL SYSTEM: IGNITION SWITCH). THE FAILURE MILEAGE WAS 145,000.

VEHICLE WON'T START. THIS IS NOT THE FIRST TIME AND I HAVE FILLED PREVIOUS INCIDENT REPORTS. IT LEFT ME STRANDED AGAIN TODAY AFTER I PICKED UP MEDICINE FOR A CHILD AT HOME RECOVERING FROM SURGERY. THIS VEHICLE IS UNRELIABLE AND THEREFORE THE SITUATION IS UNACCEPTABLE. OUR MECHANIC HAS RUN DIAGNOSTICS AND CAN FIND NOTHING WRONG. WE TOOK A LEAP OF FAITH AND HAD A NEW STARTER INSTALLED, THIS WAS NOT THE PROBLEM. I WOULD BUY ANOTHER CAR, BUT RIGHT NOW THIS IS NOT AN OPTION FOR US. WE NEED HELP!

OUR ROUTAN HAS, YET AGAIN, LEFT ME STRANDED. I WAS RUNNING ERRANDS WITH TWO OF MY CHILDREN AND THE VEHICLE WOULD NOT START. THIS IS NOT AN ISOLATED INCIDENT FOR ME OR, IT WOULD APPEAR FROM RESEARCH I'VE DONE, FOR THIS MAKE AND MODEL. OUR MECHANIC HAS RUN DIAGNOSTICS AND CAN NOT FIND ANYTHING WRONG. IT IS A SAFETY CONCERN BECAUSE IT IS UNRELIABLE AND LEAVES ME STRANDED, TWICE LATE AT NIGHT, SEVERAL TIMES, FORTUNATELY, IN FRONT OF MY OWN HOME AND THIS NEEDS TO BE ADDRESSED.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHEN THE VEHICLE WAS STARTED, ALL THE WARNING INDICATORS ILLUMINATED AND THE WINDSHIELD WIPERS ACTIVATED AND DID NOT STOP. THE DEALER WAS CONTACTED AT 800-822-8987 AND STATED THAT AN UNKNOWN RECALL REPAIR WAS PERFORMED A COUPLE OF YEARS AGO TO REPAIR THE WIRING ON THE DOOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS PERFORMED IN 2013. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

THE IGNITION SWITCH HAS FAILED MULTIPLE TIMES LEAVING US STRANDED. WE HAVE HAD THE VEHICLE TOWED. OUR MECHANIC HAS RUN MULTIPLE DIAGNOSTICS TO NO AVAIL, THEY REPLACED THE STARTER AND WE CONTINUE TO EXPERIENCE IGNITION FAILURE. AT TIMES, THE CAR WILL START AND NOT GO INTO GEAR. WE HAVE BEEN ABLE TO GET IT INTO GEAR BY TURNING IT OFF AND BACK ON AGAIN, ASSUMING IT WILL TURN BACK ON AGAIN. THERE IS DANGER IN BEING STRANDED FAR FROM HOME WITH CHILDREN IN THE CAR.

ENGINE WILL NOT START. HAPPENS ON OCCASION BUT HAPPENED ENOUGH THAT I HAD TWO STARTERS INSTALLED AS WELL AS A BATTERY. WHAT ELSE COULD IT BE? CAN TURN THE KEY AND NOTHING HAPPENS. I CAN POSSIBLY SIT THERE AND TURN THE IGNITION 10+ TIMES AND STILL NOTHING. THOUGHT IT COULD BE A BAD SPOT IN THE NEW STARTER?? CLEANED BATTERY POSTS OFTEN AND NOW HAVE TREATED THE CONNECTIONS. WOULD LIKE NOT TO RECEIVE ANOTHER CALL FROM LOVELY WIFE THAT THE VAN WOULD NOT START. HAS TO BE SOMETHING WITH A CIRCUIT STAYING OPEN OR SOMETHING. SAFETY ISSUE DUE TO NOT KNOWING IF YOUR CAR IS GOING TO START WHEN YOU ARRIVE TO A DESTINATION. ISSUE HAS BEEN GOING ON FOR 2+ YEARS AND VAN HAS 100K MILES LAST INSTANCE OF ISSUE: 23 JUNE 2017