NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
294 reports47,000 miles · Feb 9, 2015
Electrical System
ALL WARNING/SERVICE LIGHTS ON THE DASH PANEL LIGHT UP, SOUND ALARMS, AND BLINK. THE SPEEDOMETER, FUEL GAUGE, TACHOMETER ALL GO TO "0" SO I AM UNAWARE OF MY SPEED. BLINKERS AND EMERGENCY FLASHERS DO NOT WORK. THIS FIRST HAPPENED RIGHT AFTER WE PURCHASED THE VEHICLE, AND THEY REPAIRED SOMETHING TO WHERE IT WORKED FOR ABOUT 3 MONT…
Read full complaint
ALL WARNING/SERVICE LIGHTS ON THE DASH PANEL LIGHT UP, SOUND ALARMS, AND BLINK. THE SPEEDOMETER, FUEL GAUGE, TACHOMETER ALL GO TO "0" SO I AM UNAWARE OF MY SPEED. BLINKERS AND EMERGENCY FLASHERS DO NOT WORK. THIS FIRST HAPPENED RIGHT AFTER WE PURCHASED THE VEHICLE, AND THEY REPAIRED SOMETHING TO WHERE IT WORKED FOR ABOUT 3 MONTHS. THEN IT HAS BEEN HAPPENING MORE FREQUENTLY SINCE THEN. THE LIGHTS ALL TURNING ON WILL HAPPEN ABOUT ONCE A WEEK NOW. I CALLED THE DEALERSHIP AND THEY SAID IT'S PROBABLY RELATED TO THE RECALL CURRENTLY IN PLACE FOR MY VEHICLE, THAT THEY DON'T HAVE A FIX FOR. OF WHICH, MY CAR HAS BEEN EFFECTED BY THE IGNITION SWITCH RECALL AS MY CAR HAS TURNED OFF AT RANDOM TIMES GOING 35+ MPH. THIS RECALL HAS BEEN IN EFFECT SINCE JULY 2014 AND THERE IS NOT YET A REMEDY. I HAVE 3 YOUNG KIDS THAT I HAVE WITH ME ALL OF THE TIME AND I AM AFRAID TO DRIVING ON THE HWY SINCE THIS OFTEN HAPPENS AT THOSE TIMES. *TR
NHTSA ODI #10682123
55,000 miles · Feb 6, 2015
Electrical System
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE RIGHT KNEE STRUCK THE IGNITION. AS A RESULT, THE VEHICLE SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED …
Read full complaint
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE RIGHT KNEE STRUCK THE IGNITION. AS A RESULT, THE VEHICLE SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
NHTSA ODI #10681782
105,023 miles · Feb 5, 2015
Electrical System
HAVE OWNED THIS VEHICLE FOR 5 MONTHS. VEHICLE WOULD NOT START...HAD BEEN DRIVEN APROX 30 MILES/COOLED JUST WOULD CLICK, WOULD RESTART AFTER TIME GIVEN, TAKEN TO DEALER NO PROBLEMS FOUND, IT HAS DONE THIS 4 MORE TIME SINCE, IS PART OF THE RECALL 14V-396. HAVE TAKEN IT BACK TO THE DEALER PURCHASED FROM AND VW DEALERSHIP AND PROBLE…
Read full complaint
HAVE OWNED THIS VEHICLE FOR 5 MONTHS. VEHICLE WOULD NOT START...HAD BEEN DRIVEN APROX 30 MILES/COOLED JUST WOULD CLICK, WOULD RESTART AFTER TIME GIVEN, TAKEN TO DEALER NO PROBLEMS FOUND, IT HAS DONE THIS 4 MORE TIME SINCE, IS PART OF THE RECALL 14V-396. HAVE TAKEN IT BACK TO THE DEALER PURCHASED FROM AND VW DEALERSHIP AND PROBLEM CANNOT BE DUPLICATED THEREFORE IT CANNOT BE REPAIRED. IT HAS BEEN IN THE SHOP FOR TWO WEEKS AND NO SOLUTION FOUND....SUSPECT IT IS THE IGNITION SWITCH IN THE RECALL BUT IS NOT THROWING OUT ANY CODE. VW STATES THAT THEY CANNOT REPLACED BECAUSE THERE IS NO CODE AND IF WHIN MODULE NONE ARE AVAILABLE PLUS THE RECALL STATES REMEDY NOT AVAILABLE. VW REP SAID WE COULD PAY OUT OF POCKET, AND THEN IF LATER FOUND OUT TO BE UNDER THE RECALL THEY WOULD REIMBURSE...WHICH IS TOTALLY A LIE SINCE THERE ARE NO WHIN MODULES AVAILABLE AND THAT ISN'T A KNOWN FIX. I FIND IT TOTALLY ABSURD THAT THEY REALLY THINK WE SHOULD BE DRIVING THIS VEHICLE SINCE A FAILURE MAY HAPPEN AT ANYTIME, SPEED, AND MAY CAUSE A CRASH. THE FACT THAT THEY DO NOT VALUE THE LIVES IN THE VEHICLE IS VERY DISCOURAGING. HAVE SUGGESTED THEY REPLACE VEHICLE OR PAY THE LOAN AND WAS TOLD THAT WAS DOUBTFUL. *TR
NHTSA ODI #10681477
59,000 miles · Feb 4, 2015
Electrical System
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 10V252000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REMEDIED UNDER THE RECALL. THE CONTACT STATED THAT THE REMEDY WAS INADEQUATE AND DID NOT REMEDY THE ISSUE. THE WIRING HARNESS FAILED AND THE WIRING BECAME STUCK IN THE SLID…
Read full complaint
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 10V252000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REMEDIED UNDER THE RECALL. THE CONTACT STATED THAT THE REMEDY WAS INADEQUATE AND DID NOT REMEDY THE ISSUE. THE WIRING HARNESS FAILED AND THE WIRING BECAME STUCK IN THE SLIDING DOOR. AS A RESULT, THE DOOR WOULD OPEN WHILE THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, NO SOLUTION WAS PROVIDED. THE FAILURE MILEAGE WAS 59,000.
NHTSA ODI #10681225
Mileage unknown · Feb 2, 2015
Electrical System
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AFTER THE VEHICLE WAS SHIFTED INTO…
Read full complaint
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AFTER THE VEHICLE WAS SHIFTED INTO PARK, IT WAS DIFFICULT TO REMOVE THE KEY AND TURN THE IGNITION TO THE OFF POSITION. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10680641
54,000 miles · Jan 30, 2015
Electrical System
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILU…
Read full complaint
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
NHTSA ODI #10680026
87,500 miles · Jan 29, 2015
Electrical SystemEngineService Brakes
WHILE DRIVING TYPICALLY AT SPEEDS LESS THAN 45 MPH THE VEHICLE ENGINE WILL SHUT DOWN AND ELECTRICAL POWER AT THE DASH IS LOST. VEHICLE WILL RESTART AFTER IT SHUTS DOWN. PROBLEM IS NOT CONSISTENT. DEALER CAN NOT VERIFY THE COMPLAINT, THEREFORE CAN NOT REPAIR. NHTSA RECALL 14V396 APPEARS TO BE THE CORRECTION FOR THE ISSUE. DEALER …
Read full complaint
WHILE DRIVING TYPICALLY AT SPEEDS LESS THAN 45 MPH THE VEHICLE ENGINE WILL SHUT DOWN AND ELECTRICAL POWER AT THE DASH IS LOST. VEHICLE WILL RESTART AFTER IT SHUTS DOWN. PROBLEM IS NOT CONSISTENT. DEALER CAN NOT VERIFY THE COMPLAINT, THEREFORE CAN NOT REPAIR. NHTSA RECALL 14V396 APPEARS TO BE THE CORRECTION FOR THE ISSUE. DEALER WILL NOT PERFORM THE RECALL UNTIL THEY DUPLICATE THE ISSUE. HAS BEEN AT THE DEALER FOR 6 DAYS WITH NO DUPLICATION OF THE COMPLAINT. *TR
NHTSA ODI #10679807
102,619 miles · Jan 26, 2015
Electrical System
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE FAILURE HAD NOT BEEN REPLACED. THE MANUFACTURER…
Read full complaint
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE FAILURE HAD NOT BEEN REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED UNDER THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 102, 619.
NHTSA ODI #10679014
135,000 miles · Jan 23, 2015
Electronic Stability Control (esc)
VEHICLE LOOSES ALL POWER WHILE DRIVING. THIS HAS HAPPEN 3 TIMES IN 5 DAYS. HAPPENS RANDOMLY. TRIED USING ANOTHER KEY WITH NOTHING ON KEY CHAIN AND STILL HAPPENS. I ALSO TRIED TO GIGGLE KEY WHILE VEHICLE IS PARKED AND RUNNING BUT COULD NOT DUPLICATE LOSE OF POWER. THIS IS VERY, VERY DANGEROUS BECAUSE YOU HAVE LIMITED STEERING AND…
Read full complaint
VEHICLE LOOSES ALL POWER WHILE DRIVING. THIS HAS HAPPEN 3 TIMES IN 5 DAYS. HAPPENS RANDOMLY. TRIED USING ANOTHER KEY WITH NOTHING ON KEY CHAIN AND STILL HAPPENS. I ALSO TRIED TO GIGGLE KEY WHILE VEHICLE IS PARKED AND RUNNING BUT COULD NOT DUPLICATE LOSE OF POWER. THIS IS VERY, VERY DANGEROUS BECAUSE YOU HAVE LIMITED STEERING AND BRAKING WHEN ENGINE STALLS. VW WEB-SITE SAYS RECALL IS PENDING. THIS IS DANGEROUS!!!!! *TR
NHTSA ODI #10678483
60,000 miles · Jan 22, 2015
Electrical System
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) HOWEVER, THE PART…
Read full complaint
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 60,000. UPDATED 4/21/15*CN
NHTSA ODI #10678373
Official recalls
6Feb 11, 2016
Volkswagen Group of America, Inc. (VW) is recalling certain model year 2009 Volkswagen Routan vehicles manufactured February 7, 2008, to August 28, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: VW will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began April 2016. Owners may contact Volkswagen customer service at 1-800-893-5298.
Additional source detail variants (2)
Air Bags:frontal:sensor/control MODULE-INACTIVE
Volkswagen Group of America, Inc. (VW) is recalling certain model year 2009 Volkswagen Routan vehicles manufactured February 7, 2008, to August 28, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: VW will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began April 2016. Owners may contact Volkswagen customer service at 1-800-893-5298.
Air Bags:frontal
Volkswagen Group of America, Inc. (VW) is recalling certain model year 2009 Volkswagen Routan vehicles manufactured February 7, 2008, to August 28, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: VW will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began April 2016. Owners may contact Volkswagen customer service at 1-800-893-5298.
Apr 1, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.
Jul 1, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. Owners may contact Volkswagen customer service at 1- 800-822-8987. An interim notice was mailed to owners on August 29, 2014. Volkswagen's number for this recall is 28G1/U8. Note: This campaign is an expansion of NHTSA Recall No. 11V-151.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Jun 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 ROUTAN VEHICLES MANUFACTURED FROM JUNE 2008 THROUGH JULY 2009. THESE VEHICLES MAY HAVE BEEN BUILT WITH AN IMPROPER ROUTED WIRE HARNESS THAT MAY HAVE A CONDITION WHERE THE LOWER SLIDING DOOR HINGE BRACKET CAN MAKE CONTACT AND WEAR THROUGH THE WIRE INSULATION. CONTACT WITH A 12V POWER FEED CIRCUIT WITHIN THE HARNESS MAY CAUSE A HIGH RESISTIVE SHORT CIRCUIT WITHIN THE LATCH MECHANISM LOCATED INSIDE OF THE SLIDING DOOR.
Consequence & remedy
Consequence: THIS COULD RESULT IN AN OVERHEATED LATCH AND A FIRE WITHIN THE REAR SLIDING DOOR COULD OCCUR.
Remedy: VOLKSWAGEN WILL INSPECT THE SLIDING DOOR WIRE TRACK WIRE ASSEMBLY AND THE SLIDING DOOR POWER DRIVE UNIT WIRE ASSEMBLY FOR DAMAGE, REPAIR/REPLACE AS NECESSARY, TIE STRAP THE TWO HARNESSES TOGETHER AND ROUTE THE HARNESSES UNDER THE SLIDING DOOR WEATHER STRIP. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 15, 2010. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Jul 1, 2009
VOLKSWAGEN IS RECALLING 18,500 MY 2009 ROUTAN VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." THE OWNER'S MANUAL WAS PRINTED WITHOUT THE FMVSS NO. 208 REQUIRED INFORMATION EXPLAINING THAT NO OBJECTS SHOULD BE PLACED OVER THE OR NEAR THE AIR BAG ON THE INSTRUMENT PANEL.
Consequence & remedy
Consequence: ANY SUCH OBJECTS COULD CAUSE INJURY TO THE VEHICLE'S OCCUPANTS IN THE EVENT OF A CRASH SEVERE ENOUGH TO CAUSE THE AIR BAG TO INFLATE.
Remedy: DEALERS WILL SEND AN OWNER'S MANUAL INSERT CONTAINING THE REQUIRED AIR BAG INFORMATION FOR OWNER INSTALLATION OR DEALERS WILL INSTALL IN THE EVENT THE OWNER PREFERS ASSISTANCE FROM THE DEALER. THE RECALL BEGAN ON JULY 31, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗