2009 Volkswagen Routan

OUR 2009 ROUTAN RANDOMLY LOSES POWER AND THE ENGINE ATTEMPTS TO TURN OFF WHILE DRIVING. THIS HAS HAPPENED AT LEAST FIVE TIMES IN THE PAST YEAR. OUR ROUTAN IS PART OF THE IGNITION SWITCH RECALL, WHICH SHOULD FIX THIS PROBLEM, YET MORE THAN SIX MONTHS AFTER THIS POTENTIALLY DEADLY RECALL WAS ISSUED, VOLKSWAGEN HAS NOT OFFICIALLY ISSUED A REPAIR, SO OUR DEALERSHIP WILL NOT REPAIR. WE HAVE CONTACTED VOLKSWAGEN DIRECTLY, AND ALL WE HAVE BEEN TOLD IS "WE ARE STILL WAITING FOR MORE INFORMATION." CONSIDERING VOLKSWAGEN ISSUED THIS SAME RECALL ON THE 2010 ROUTAN MORE THAN THREE YEARS AGO AND SHOULD BE FAMILIAR WITH THE REPAIR, I FIND THIS UNACCEPTABLE. IT IS A LAWSUIT WAITING TO HAPPEN. *TR

WE HAVE HAD SEVERAL OCCASIONS WHERE THE VAN COMPLETELY SHUTS OFF EVEN WHILE RUNNING. REPORTED IT TO OUR LOCAL VW DEALER AND HAVE BEEN TOLD THAT IT MIGHT BE AN IGNITION PROBLEM WHICH IS PART OF A RECALL. WAS INFORMED THAT AT THIS TIME THEY CAN'T REPAIR IT BECAUSE THEY DON'T MAKE THAT PART. HAD IT COMPLETELY SHUT DOWN ON US WHILE IT WAS GETTING SERVICED AT THE DEALER FOR NEW BRAKES. WAS TOLD THAT ALL IT NEEDED WAS NEW BATTERY. PAID FOR IT AND GOT IT TO START ONLY TO SHUT DOWN AGAIN TWO DAYS LATER. TOOK IT BACK AGAIN AND WAS TOLD THAT IT IS NOT THE RECALL ITS SOMETHING ELSE THATS CAUSING FOR THE CAR TO SHUT OFF. NOW THE DEALER SAID THAT THEY WILL PAY FOR THE PART BUT WE PAY FOR LABOR AND WE HAVE 7 DAYS TO AGREE. THEY NEED TO FIX THIS ONGOING PROBLEM. WE ARE NOW CARRYING AROUND $175 JUMPER TO START IT WHEN IT SHUTS OFF. HAVE HAD TO SIGN UP FOR TOW ASSISTANCE PROGRAM JUST IN CASE MY FAMILY IS STRANDED. *JS

WAS DRIVING ON A RESIDENTIAL STREET WHEN THE ENGINE SHUT OFF WITHOUT WARNING. COMPLETELY LOST ALL POWER (STEERING, BRAKES, ETC). WAS ABLE TO PULL OVER TO SIDE OF ROAD THANKFULLY ONLY GOING 25 MPH AND NO TRAFFIC. PUT VEHICLE IN PARK, STARTED UP IMMEDIATELY AND RAN FINE AFTER THAT. RECEIVED RECALL LETTER IN MAIL THE FOLLOWING WEEK STATING THE IGNITION SWITCH CAN TURN OFF WITHOUT NOTICE INCIDENT HAPPENED 2 ADDITIONAL TIMES, SIMILAR CIRCUMSTANCES. SPOKE WITH DEALER AND VW CORPORATE ON 3 SEPARATE OCCASIONS. VOLKSWAGEN STATES THEY DO NOT HAVE A SOLUTION FOR THE RECALL REPAIR AT THIS TIME, NOR WILL THEY DO ANYTHING ABOUT THE POSSIBLE SAFETY ISSUE OF THE VEHICLE SHUTTING OFF AND CAUSING AN ACCIDENT. *TR

OIL CONSUMPTION SINCE 24000 MILES. VW DEALER NEVER WANT TO ADDRESS THE PROBLEM. KEEP TELL ME THIS NORMAL. NOW I HAVE TO ADD QUARTER OIL EVERY MONTH. ON MORNING CAR WASN'T STARTING AND TOOK TO THE DEALER AND HAD THE IGNITION REPLACED AT 42000 MILES BUT NOW THE KEY GET STUCK ON IGNITION MULTIPLE TIMES. I HOPE THE RECALL WILL FIX THIS PROBLEM. I HAD TO REPLACE BRAKES AT 12000 MILES DUE THE VIBRATION WHILE BRAKES. I HAD MULTIPLES ELECTRICAL PROBLEMS AND SOME WAS REPAIR AFTER COUPLE TRIPS TO THE DEALER. THIS CAR IS A LEMON. WHEN WE WILL HAVE OUR MONEY BACK? *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/05/14*LJ THE CONSUMER STATED THE VEHICLE WOULD FAIL TO START. *JS

MY KEY HAS BEEN STICKING IN THE IGNITION INTERMITTENTLY. USUALLY I HAVE TO TURN THE CAR BACK ON TURN THE WHEEL, PUT IT IN GEAR AND BACK IN PARK, ONE OR BOTH OF THOSE THINGS USUALLY FREES THE KEY FROM THE ACC MODE AND ALLOWS ME TO REMOVE IT FROM THE IGNITION. TODAY, I WENT TO START THE VAN AND IT IS DEAD. CLICK. THAT IS ALL IT DOES. IT DOES NOT APPEAR THE BATTERY IS DEAD, AS THE HEADLIGHTS AND INTERIOR LIGHTS COME ON, THE DOOR DINGS, THE MILEAGE COMES UP, ETC. THERE IS A RECALL FOR SOMETHING INVOLVING THE IGNITION, BUT I HAVE NOT BEEN INFORMED BY VW YET AS TO A REPAIR. I HAVE SENT IN FOUR PRIOR COMPLAINTS CONCERNING THIS VEHICLE. I BOUGHT IT USED 7/2010 FROM CARMAX. IT IS UNRELIABLE AND DANGEROUS TO HAVE ON THE ROAD. THE ENTIRE BRAKE SYSTEM NEEDS REPAIRED EVERY 7,000 MILES FOLLOWING A SUDDEN CALIPER SEIZE, THE VAN HAS NUMEROUS ELECTRICAL ISSUES THAT CAUSE THE CAR TO JUST STOP. ONE DAY I HEARD IT RUNNING IN MY GARAGE. I CANT RULE OUT ONE OF MY CHILDREN MESSING WITH THE FOB, HOWEVER, I HAVE DIFFICULTY WITH THE REMOTE STARTER MYSELF? (CLICK2X&HOLD) I DO NOT FEEL SAFE WITH THIS VEHICLE. I WILL NOT DRIVE MY CHILDREN LONG DISTANCES OR TRAVEL ROADS WITH THEM THAT REQUIRE SPEEDS OVER 40 MPH. THE VAN DIED WHILE I WAS DRIVING IT 55-60MPH ON A BUSY HIGHWAY, THE VW DEALERSHIP SAID IT WAS NOT A RECALL ISSUE. I CLEARLY SEE IT IS A RECALL ISSUE FOR SOME ROUTANS, MY RECEIPT READS EXACTLY AS THE SIDE DOOR HARNESS RECALL IS STATED. I WILL BE WORKING WITH VW TO REQUEST REIMBURSEMENT, HOWEVER, I DON'T FEEL THAT IS GOOD ENOUGH. THERE IS A MAJOR PROBLEM HERE. I AM LUCKY MYSELF OR MY CHILDREN HAVE NOT BEEN HURT. IN HINDSIGHT OF THE GM IGNITION RECALL, I WOULD BE AMISS TO THINK A CAR COMPANY HAS MY BEST INTEREST IN MIND. I AM HOPING MY GOVERNMENT DOES. *TR

WHILE DRIVING IN JACKSONVILLE FLORIDA ON HIGHWAY, WIPERS SUDDENLY CAME ON, ALL IDIOT LIGHTS BEGAN TO BLINK, HEADLIGHTS BEGAN FLASHING OFF AND ON, BEEPING SOUND LIKE WHEN DOOR IS OPEN, THE VAN SUDDENLY DIED AND I WAS UNABLE TO BRAKE, STEER OR CONTROL VEHICLE. THE VAN WAS TOWED TO VW DEALERSHIP THE PROBLEM WAS FOUND TO BE THE SLIDING DOOR HARNESS WHICH WAS INTERFERING WITH NORMAL OPERATION OF THE ELECTRICAL SYSTEM. REPLACED SLIDING DOOR HARNESS AND FAILED BATTERY. WHEN I QUESTIONED THE FAULTY PART POSSIBLY BEING A RECALL ISSUE I WAS TOLD IT WAS NOT. COST=$624.48 + RENTAL CAR. *IT IS IMPORTANT TO NOTE HERE THAT I HAD JUST CROSSED OVER A VERY LONG LARGE BRIDGE. IF I HAD BEEN GOING UPHILL WHEN THE VAN SUDDENLY DIED I AM CERTAIN I WOULD HAVE CAUSED AN ACCIDENT INFLICTING INJURY OR POSSIBLY DEATH TO EITHER MYSELF OR ANOTHER MOTORIST, AS THERE IS NO SHOULDER ON THE BRIDGE AND I WAS TRAVELING AT 55-60MPH. I COULD NOT CONTROL THE VEHICLE. THIS IS CLEARLY AN ISSUE WITH THESE MINI VANS. THANK GOD I WAS TRAVELING TO WORK AND DID NOT HAVE MY CHILDREN IN THE VAN AS I WAITED 2&1/2 HOURS FOR A TOW. *TR