2009 Volkswagen Routan

The contact owns a 2009 Volkswagen Routan. The contact stated while at a stoplight, the vehicle stalled. There was an abnormally high pitch noise detected. There were no warning lights illuminated. The vehicle was jump-started by the police and was restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic and the contact was informed that the starter needed to be replaced. The failure mileage was approximately 54,000.

VEHICLE HAS BEEN MOVING AND WILL SUDDENLY SHUT DOWN WHILE DRIVING. ALL POWER STEERING, BRAKING AND ELECTRICAL SYSTEMS GO OUT. I HAVE TO TRY TO MANUALLY SWERVE OFF THE ROAD AND PUT THE CAR IN PARK. TAKE THE KEY OUT OF THE IGNITION AND RESTART. I UNDERSTAND THAT THIS PROBLEM HAD BEEN FIXED IN 2015 UNDER A RECALL WITH THE WIN MODULE AND VW INDICATES THAT SINCE IT'S BEEN FIXED THEY ONLY OFFER A 12 MONTH WARRANTY. FOR ME TO GET A NEW WIN MODULE, THE DEALERSHIP SAID IT WOULD BE $2,000 AND A LONG ESTIMATED TIME WITHOUT THE CAR. THIS CAR IS BLUE BOOKED AS ONLY WORTH $3,500.00. THIS IS AGAIN A FAULTY PIECE THAT SHOULD BE COVERED BY THE RECALL. THE CAR ONLY HAS 75K MILES. THERE'S NO REASON TO HAVE A CAR WITH 75K MILES AND NEED TWO WIN MODULES SO FAR. I WANT THIS TO BE IN WRITING THAT WHEN I AM DRIVING ON I-95 AND MY CAR SUDDENLY STALLS AND MY 2 1/2 YEAR OLD AND 4 1/2 YEAR OLD AND MYSELF END UP IN A CASKET, IT'S BECAUSE OF THIS FAULTY PRODUCT WHICH THEY WILL NOT COVER AGAIN ON THE RECALL.

CAR ELECTRICAL SYSTEM GOES CRAZY, SPEEDOMETER NEEDLE GOES CRAZY. RADIO TURNS OFF AND ON, THEN THE VEHICLE TURNS OFF COMPLETELY. IT TURNS ON AFTER. SOMETIMES ALL THIS HAPPENS BEFORE TURNING OFF, SOMETIMES IT TURNS OFF SUDDENLY WITH NO WARNING. HAVE SPENT A LOT OF MONEY TRYING TO FIX ISSUE WITH NO LUCK. DRIVING IT MAKES ME VERY NERVOUS BUT I CAN'T CHANGE CARS RIGHT NOW. IT HAS HAPPENED BOTH ON SMALL STREETS AND HIGHWAY IN MOTION.

FIRST MY ROUTAN HAS BEEN IN MY POSESSION FOR I BELIEVE ABOUT 5 YEARS. I CHECK THE OIL REGULARY AND KEEP OIL CHANGES, TIRES, AND INSPECTIONS UP TO DATE ARE REGULAR. SINCE OWNING IT, I HAVE HAD A HUGE ANTIFREEZE LEAK (WHILE ON VACATION), WHICH WAS AN EASY FIX, BUT ESSENTIALLY THE PART MELTED AND HAD TO BE REPLACED, WHICH IS ABSURD! I WAS HAVING A LOT OF ISSUES WITH IT NOT STARTING. YOU WOULD HAVE TO TRY TO START IT OVER AND OVER, AND JUST WHEN YOU CALLED A GARAGE IT WOULD START (THIS ISSUE SEEMED TO BE FIXED WHEN THE DEALER CHANGED THE IGNITION, PER THE RECALL) FOR THE PAST SEVERAL MONTHS, THE GOVENER KICKIS IN, AND THE VEHICLE WILL ONLY GO 30MPH. IT HAPPENS INFREQUENTLY, BUT SEEMS TO BECOMING MORE FREQUENT. THE SOLUTION IS TO PULL OVER, TURN IT OFF, START IT BACK UP, AND YOUR GOOD TO GO FOR DAYS TO WEEKS UNTIL IT DOES IT AGAIN. TYPICALLY IT HAPPENS SHORTLY AFTER STARTING A TRIP, AND WHILE GAINING SPEED, YOU SUDDENLY CANNOT GO THE SPEED YOU WOULD LIKE. I DO BELIEVE IT CONTINUES TO GET MORE FREQUENT IN OCCURANCE ****NOW THE SCARY THING THAT GETS ME TO FILE A COMPLAINT**** I HAVE SEEN THIS LISTED MANY TIMES ALREADY. MY HUSBAND WAS AGAIN AWAY ON A TRIP THIS WEEKEND. HE HAD JUST DONE A LOT OF CIRCLE TYPE STEERING AT THE GAS STATION TRYING TO PARK (I MENTION THIS BECAUSE SOMEONE ELSE COMPLAINED OF THIS ISSUE AFTER A ROUND ABOUT). HE PARKED. HE STARTED THE CAR AGAIN, HE BACKED UP, AND WHEN HE TRIED TO TURN TO GET OUT OF THE PARKING SPOT, THERE WAS NO STEERING. HE PULLED FORWARD. HE PUT IT IN PARK, HE TURNED IT OFF. HE STARTED IT, HE DROVE 2.5 HOURS HOME WITH MY 3 KIDS UNDER 9. HE HAD NO ISSUES. WHAT IS WRONG WITH THE CAR, I AM AFRAID TO DRIVE IT. THANKFULLY HE WAS GOING 2 MPH, BUT I HAVE SEEN CASES OF PEOPLE ON THE INTERSTATE. WHAT IF I DRIVE IT, AND WE HAVE AN ACCIDENT AND MY FAMILY DIES? HOW CAN I DRIVE A CAR THAT LOST STEERING AND FEEL SAFE!?

VEHICLE WILL INTERMITTENTLY NOT START EVEN AFTER MULTIPLE TRY'S. VEHICLE SHUTS OFF DURING DRIVING EVENTS CITY AND HIGHWAY. ABS LIGHTS COME ON AND STAY ON. INTERIOR LIGHTS COME ON AUTOMATICALLY DURING DRIVING. HAVE HAD THE VEHICLE TO A VW DEALER 4 TIMES FOR THIS ISSUE AND THEY CANNOT DIAGNOSES, NOR REMEDY THE ISSUE. I HAVE SPENT WELL OVER $2,000 FOR THESE VW DEALER VISITS. THIS VEHICLE WAS BUILT BY CHRYSLER FOR VW AND CHRYSLER ISSUED A RECALL ON THE TIPM FOR THE CHRYSLER VEHICLES. VW REFUSES TO ISSUE A RECALL FOR THE TIPM. THIS IS A MAJOR SAFETY ISSUE THAT CAUSES THE VEHICLE TO SHUT OFF DURING DRIVING AND ALL POWER AND BRAKING FUNCTIONS ARE LOST. AT THIS TIME, I HAVE NO CHOICE BUT TO PAY AN ADDITIONAL $1,500 TO HAVE VW REPLACE THE TIPM IN THE HOPES THAT IT RESOLVES THIS DANGEROUS SAFETY ISSUE AND KEEPS MY FAMILY SAFE. NHTSA MUST INVESTIGATE THIS ISSUE WITH CHRYSLER AND REALIZE THAT IT APPLIES TO VW ROUTAN VEHICLES BUILT BY THEM AS WELL, AND FORCE VW TO RECALL THE VEHICLES AND FIX THE ISSUE AT THEIR COST AND PROVIDE FULL REIMBURSEMENT TO ALL ROUTAN OWNERS WHO HAVE THIS SAME SAFETY ISSUE. WHAT ACTIONS ARE NHTSA TAKING ON THIS CRITICAL SAFETY ISSUE?

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING BETWEEN 30 TO 65 MPH, THE VEHICLE RANDOMLY JERKED FORWARD AND BACKWARD AS IF IT WERE SKIPPING A GEAR. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED AFTERWARDS SEVERAL TIMES. THE CONTACT SPOKE WITH TWO UNKNOWN DEALERS AND THEN CONTACTED AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE UNDERDRIVE SOLENOID CIRCUIT OF THE TRANSMISSION WAS MALFUNCTIONING. AFTER CONDUCTING SOME RESEARCH, THE CONTACT FOUND THAT THE MANUFACTURER PLACED A CHRYSLER ENGINE AND TRANSMISSION INTO HER VOLKSWAGEN VEHICLE. THE INDEPENDENT MECHANIC COMPLETED THE REPAIRS WITH ANOTHER NEW CHRYSLER TRANSMISSION SOLENOID PART. WHILE THE CONTACT WAS DRIVING ON THE HIGHWAY, THE VEHICLE LOST COMPLETE ACCELERATION AND HAD TO BE PULLED OVER TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC, BUT HAD NOT YET BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER PROVIDED CASE NUMBER: 181899879 AND NHTSA'S PHONE NUMBER TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 115,226. *TT*JB

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE CONTACT WAS OUT OF TOWN, THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ONCE THE VEHICLE WAS ABLE TO BE STARTED, THE CHECK ENGINE INDICATOR DIMMED. THE CONTACT CALLED A LOCAL DEALER (GREEN CHEVROLET, 1703 AVENUE OF THE CITIES, EAST MOLINE, IL 61244) AND WAS INFORMED TO TAKE THE VEHICLE TO HER LOCAL DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 124,000.