2009 Volkswagen Routan

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

ON THE SAID DATE, I WAS DRIVING MY CAR WHEN I HEARD A LOUD NOISE COMING FROM THE IGNITION AREA AND THE CAR SUDDENLY AND UNEXPECTEDLY STALLED, I WAS ABLE TO RESTART THE CAR RIGHT AWAY. A MONTH LATER, I HEARD THE SAME NOISE AND THE CAR STALLED AGAIN, WHILE I WAS IN THE MIDDLE OF A VERY BUSY INTERSECTION. IN AUGUST OF 2014, I HAD RECEIVED A RECALL FROM VW INFORMING ME OF A RECALL ( NHTSA 14V-396), I TOOK MY CAR TO THE DEALER WHO HAS NOT BEEN ABLE TO FIX THE ISSUE, IN NOVEMBER, PARTS ARE STILL NOT AVAILABLE FOR THE REPAIRS TO BE PERFORMED. I SPOKE TO THE REGIONAL CASE MANAGER AT VW WHO WON'T DO ANYTHING EITHER. VW IS LETTING ME DRIVE AN UNRELIABLE AND UNSAFE VEHICLE. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN THE IGNITION KEY WAS DISENGAGED, THE DOORS FAILED TO LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 01/28/15*LJ

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER MULTIPLE ATTEMPTS HOWEVER, THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) AND WERE UNCERTAIN OF WHEN THE REMEDY PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 1/23/15*CN THE CONSUMER STATED THE VEHICLE STALLED FOR A SECOND TIME. UPDATED 02/20/15*JB

WE'VE HAD MULTIPLE PROBLEMS WITH THE VAN NOT STARTING AND THE DEALER DID NOT DO ANYTHING ABOUT BECAUSE THEY COULD NOT RECREATE THE PROBLEM. WE RECEIVED A RECALL NOTICE IN AUGUST FOR IGNITION PROBLEMS WHICH COULD RESULT IN THE POWER BRAKES AND AIRBAGS SHUT DOWN WHILE DRIVING. I HAVE CALLED TWO DEALERS AND VW CUSTOMER SERVICE AND THEY KEEP SAYING THEY STILL DO NOT HAVE PARTS AFTER 2 MONTHS. *TR

OIL CONSUMPTION SINCE 24000 MILES. VW DEALER NEVER WANT TO ADDRESS THE PROBLEM. KEEP TELL ME THIS NORMAL. NOW I HAVE TO ADD QUARTER OIL EVERY MONTH. ON MORNING CAR WASN'T STARTING AND TOOK TO THE DEALER AND HAD THE IGNITION REPLACED AT 42000 MILES BUT NOW THE KEY GET STUCK ON IGNITION MULTIPLE TIMES. I HOPE THE RECALL WILL FIX THIS PROBLEM. I HAD TO REPLACE BRAKES AT 12000 MILES DUE THE VIBRATION WHILE BRAKES. I HAD MULTIPLES ELECTRICAL PROBLEMS AND SOME WAS REPAIR AFTER COUPLE TRIPS TO THE DEALER. THIS CAR IS A LEMON. WHEN WE WILL HAVE OUR MONEY BACK? *TR

I RECEIVED A SAFETY RECALL LETTER IN 08/2014 FOR MY CAR 2009 VW ROUTAN. THIS IS THE DEFECTIVE IGNITION SWITCH ISSUE THAT HAS BEEN IN THE NEWS FOR MONTHS. THE LETTER SAYS PARTS ARE NOT AVAILABLE AND J WILL BE CONTACTED WHEN THEY ARE AVAILABLE. IT HAS BEEN OVER TWO MONTHS SINCE THE LETTER AND THEY STILL HAVE NOT CONTACTED US FOR THE REPAIR. I HAVE FOUR CHILDREN AND MY WIFE. THIS IS THE ONLY CAR WE HAVE SO WE MUST USE IT. I HAVE NOTHING ELSE IN MY KEY- NOTHING OF ANY WEIGHT. HOWEVER I FEEL THAT IT IS UNSAFE FOR ME TO BE DRIVING THIS CAR AROUND AND THAT VW / CHRYSLER ARE DRAGGING THEIR FEET ON THESE REPAIRS. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT AFTER REFUELING, THE VEHICLE FAILED TO START. THE CONTACT HAD TO TRY SEVERAL TIMES BEFORE THE VEHICLE WOULD RESTART. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION AND KEYS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.