2017 Volkswagen Passat

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEADLIGHTS DID NOT ILLUMINATE BRIGHT ENOUGH. AS A RESULT, THE CONTACT DROVE OVER DEBRIS FROM A CHAIR ON THE ROAD. THE FAILURE RECURRED WHEN THE CONTACT DROVE OVER TIRE DEBRIS THAT WAS ABANDONED ON THE ROAD. THE VEHICLE WAS DAMAGED AND WAS TAKEN TO D-PATRICK VOLKSWAGEN (812-473-6500, LOCATED AT 200 N GREEN RIVER RD, EVANSVILLE, IN 47715) FOR REPAIRS. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V389000 (EXTERIOR LIGHTING). THE SAME DEALER WAS CALLED AND AN APPOINTMENT WAS SCHEDULE TO REPAIR THE DAMAGE FROM THE SECOND FAILURE AS WELL AS THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 45 MPH WITH NO OTHER VEHICLES CLOSE TO THE CONTACT'S VEHICLE, THE AUTONOMOUS BRAKING SYSTEM ENGAGED AND THE VEHICLE BRAKED SUDDENLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 39,090.

EVER SINCE WE PURCHASED OUR PASSAT WE NOTICED ISSUES WITH ALIGNMENT AND UNEVEN BRAKING. AFTER SEVERAL ATTEMPTS TO ADDRESS THE ISSUE WITH THE SERVICE DEPARTMENT OF UNIVERSITY VOLKSWAGEN IN ALBUQUERQUE, WE LEARNED THAT OUR VEHICLE WOULD NEED THE ROTORS AND BRAKE PADS REPLACED AFTER 40,000 MILES. THE ROTORS WERE WARPED AND THE FRONT LEFT PAD WAS DOWN TO 1MM, WHILE THE FRONT RIGHT STILL HAD 4MM LEFT. WE WERE TOLD BY THE SERVICE CUSTOMER REPRESENTATIVE THAT VOLKSWAGEN USES A SOFTER METAL ON THE FRONT ROTORS SO IF THEY WERE VERY HOT AND THEN EXPOSED TO COLD WATER (LIKE GOING THROUGH A CARWASH) THEN THE ROTORS COULD GET WARPED. WE BELIEVE OUR VEHICLE ISSUE INVOLVED CALIPER BRACKET BOLT TIGHTNESS AND IT SHOULD HAVE BEEN INCLUDED IN RECALL #46H6.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE FRONT BRAKES MADE A LOUD ABNORMAL NOISE. SHEEHY VOLKSWAGEN OF SPRINGFIELD (6601 BACKLICK RD, SPRINGFIELD, VA 22150, (703) 544-2973) DIAGNOSED THAT THE FRONT BRAKE CALIPERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNKNOWN.

MY 2017 VOLKSWAGEN PASSAT BRAKES HAVE BEEN SQUEAKING FOR OVER A YEAR. EVERYTHING I WENT TO THE VOLKSWAGEN DEALERSHIP, THEY WOULD SAY MOISTURE BUILD UP WAS THE ISSUE. I TOLD THEM I DIDN'T UNDERSTAND BECAUSE I PARKED MY CAR IN A GARAGE. ADDITIONALLY, I HAVE HEARD OTHER NEWER VOLKSWAGEN PASSAT SQUEAK TOO SO IT HAS TO BE AN ISSUE BUT THEY NOT RECALLING EVERY CAR. FURTHERMORE, I JUST LEARNED THAT MY RIGHT FRONT BRAKE CALIPER NEEDS TO BE REPLACED ALONG WITH MY BRAKES AND PAD. NOW, I ASKED THEM WHAT THE ISSUE WAS AND THEY SAID THE CALIPER ISN'T OPENING WHICH I LOOKED UP COULD BE A CAUSE OF LEAKING BRAKE FLUID. I'M NOT SURE IF VOLKSWAGEN ACTUALLY RECALLED EVERY SINGLE CAR FROM 2017 THAT WAS AFFECTED BY THE FLUID LEAK. THE REPAIR MAN EVEN AT THE PLACE SAID THAT MY ISSUE UNUSUAL BECAUSE I ONLY HAD THE CAR FOR 2 YEARS. I CALLED OTHER VOLKSWAGEN SERVICES AND THEY WERE SURPRISED AS WELL. MOST OF THEM SAID ONLY 1 CALIPER THAT'S WEIRD. THIS IS AN ISSUE THAT I BELIEVE IS MORE PROMINENT THAN THE APPROPRIATE 1000 CARS OUT OF 60K OR MORE THEY SOLD IN THE US. I DON'T BELIEVE THEY USE ONE SUPPLIER/MANUFACTURER FOR AN APPROPRIATE 1000 CARS IN US. PEOPLE ARE SPENDING THOUSANDS OF DOLLARS TO REPAIR A VEHICLE THAT VOLKSWAGEN IS RESPONSIBLE FOR. MY BRAKE CALIPER COULD HAVE LOCKED UP AT ANY MOMENT AND I COULD HAVE HARMED SOMEONE OR MYSELF.

BLINDSPOT MONITORING SYSTEM ON LEFT SIDE OF CAR INTERMITTENT, CAPTURED INCIDENT ON VIDEO. WENT TO DEALER THREE TIMES FOR REPAIR, PROBLEM STILL PERSISTS. DEALER FALSIFIED REPAIR DOCUMENTATION ON ALL VISITS AND ADMITTED THE CAR WAS NOT TEST DRIVEN AS STATED ON THE INVOICE OF THE FIRST TWO VISITS. SENT DEMAND LETTER REQUESTING PERMANENT REPAIR TO VOLKSWAGEN, IT WAS RECEIVED ON 2JAN, RECEIVED NO REPLY. VOLKSWAGEN CORPORATE WILL NOT RETURN PHONE CALLS OR EMAILS. CAR IS UNSAFE TO DRIVE AND AFTER THIS SYSTEM ALMOST CAUSED A HIGH SPEED ACCIDENT ON 6JAN I REFUSE TO DRIVE IT. I HAVE ALL OF MY DOCUMENTATION AND COMMUNICATION WITH VOLKSWAGEN CORPORATE, IT IS WAY TOO MUCH TO ATTACH TO THIS COMPLAINT. THE DEALER, GULF COAST AUTO GROUP, FALSIFIED DOCUMENTS AND MADE NO EFFORT TO FIX A SAFETY RELATED SYSTEM AND VOLKSWAGEN CORPORATE HAS SENT ME PAPERWORK OFFERING TO BUY THE CAR BACK BUT WILL NOT RESPOND AFTER SENDING ME THE BUYBACK PAPERWORK. THIS 'BUYBACK' OF THE CAR IS AN ATTEMPT BY VOLKSWAGEN CORPORATE TO HIDE THE FACT THAT THEIR DEALER CONTINUALLY JEOPARDIZED MY SAFETY. AND AFTER SENDING THE BUYBACK PAPERWORK THEY WILL NOT RESPOND TO EMAILS AND PHONE CALLS. I HAVE BEEN WITHOUT MY CAR SINCE 6JAN, AND IT WILL NOT BE DRIVEN BY ME EVER AGAIN. I WOULD APPRECIATE IT IF SOMEONE WOULD CONTACT ME REGARDING THIS MATTER SO I CAN SEND ALL OF MY DETAILED DOCUMENTATION FOR YOUR REVIEW.

WHEN COMING OF THE FREEWAY TO AN EXIT TO THE RIGHT I WAS ALREADY SLOWING DOWN THERE WAS A VEHICLE PARKED IN FRONT OF ME ABOUT 1 CAR LENGTHS AWAY, IT WAS WAITING FOR A CHANCE TO MERGE OFF THE EXIT RAMP.I WAS ALREADY SLOWING DOWN AND I HAD THE BRAKES PRESSED, MY CAR WAS SLOWING DOWN BUT IT WASN'T STOPPING AND I PRESSED HARDER BUT IT DIDN'T STOP. THEN I HIT THE OTHER CAR MY VEHICLE STOPPED AFTER THE HIT BUT AS SOON AS THE OTHER VEHICLE MOVED FORWARD TO PULL TO SIDE MY CAR HIT IT AGAIN AND MY FOOT WAS STILL ON THE BRAKE, I PULLED MY E BRAKE AND MY CAR STOPPED. I REPORTED THE ISSUE TO MY INSURANCE COMPANY AND THE DEALERSHIP BECAUSE IT IS NOT NORMAL FOR A BRAND NEW CAR AFTER 6 MO THA OF PURCHASE TO DO THAT, ESPECIALLY SINCE IT HAD THE COLLISION BRAKING THING WERE THE CAR BRAKES FOR YOU IF YOU GET TOO CLOSE TO ANOTHER CAR. FIRST THE BODY WORK REPAIRS WERE DONE ON MY CAR THEN MY CAR WAS TOWED TO THE NEAREST DEALERSHIP WERE THEY SAID THEY WOULD TAKE MY CAR PART TO SEE WHAT THE ISSUE WAS AND I WOULD BE CALLED WHEN THEY FOUND OUT WHAT WAS WRONG, I WAS CALLED AND TOLD MY CAR IS FIXED NOW AND IT IS READY FOR PICK UP. I CALLED THE CUSTOMER SERVICE LINE WHICH THEN DIRECTED ME TO THE REGIONAL MANAGER WHO TOLD ME THE REASON MY CAR DIDN'T STOP IS BECAUSE I HAVE TWO FLOOR MATS AND ONE SLIPPED AND BLOCKED MY PEDAL, WHICH WAS CLEARLY NOT THE REASON. I WAS TIRED OF GETTING RIDICULOUS ANSWERS AND SURPRISING RIGHT AFTER ALL THIS HAPPENED MY ANTI COLLISION BRAKING SYSTEM STARTS WORKING BUT NOT DURING ANY COLLISIONS BUT JUST REGULAR DRIVING. I COMPLAINED ABOUT HAT AND MY BRAKES AGAIN JUST RECENTLY AND I WA STOLE THAT MY BRAKE PADS ARE WORN OUT AND ROTORS AS WELL AND MY TIRES. I BOUGHT THE CAR BRAND NEW 2017 AND IT ONLY HAS 28,000 MILES ON IT. I DON'T EVEN DRIVE IT CRAZY OR HARSH. I HAD TO GET MY BRAKE PADS REPLACED AND ROTORS.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL BANGING SOUND COMING FROM THE REAR OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE STARTED TO SPIN OUT OF CONTROL AND CRASHED INTO A RETAINING WALL. THE VEHICLE SPUN BACK OUT INTO ONCOMING TRAFFIC. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO RICK CASE VOLKSWAGEN (LOCATED AT 3520 WESTON RD, WESTON, FL 33331, (954) 945-9367) WHERE IT WAS DIAGNOSED THAT THE SUSPENSION SPRING DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. *TT*JB

ACCESS START MODULE FAILED. CAR REFUSED TO DETECT KEY FOB AND DASHBOARD WAS OFF WHEN ENTERING VEHICLE. COULD NOT PRESS ON BRAKE TO PUSH START IGNITION. CAR BATTERY WAS AT FULL 12-12 VDC. CHECKED FUSES AND NOTHING WAS BLOWN. HAD VEHICLE TOWED TO DEALER TO CHECK UP. TECHNICIAN WAS ABLE TO RESET ACCESS START MODULE BY DISCONNECTING BATTERY FOR 15 MINUTES. DEALER REPLACED FUEL RELAY FUSE AND ACCESS START MODULE. VEHICLE WAS DOWN FOR 4 DAYS. NEW MODULE HAD TO BE RE-PROGRAMMED FOR AT LEAST A DAY AND NEEDED ALL KEY FOBS TO BE RE-PROGRAMMED.