2016 Volkswagen Passat

STEERING WHEEL BEGAN TO CLICK WHEN TURNING ANY DIRECTION MID-TRIP. VEHICLE WAS IN MOTION AND HAD BEEN IN MOTION FOR APPROX 30 MINUTES WHEN ISSUE BEGAN. ALL STEERING WHEEL BUTTONS, INCLUDING CRUISE CONTROL, NO LONGER WORKED. AIR BAG MALFUNCTION LIGHT ILLUMINATED. DEALER STATED CLOCK SPRING HAD MALFUNCTIONED, ISSUE WAS REPAIRED. NOTED THAT CRUISE CONTROL BUTTONS CONTINUED TO MALFUNCTION POST-REPAIR DEALER CLAIMS 'COINCIDENCE' WITH MALFUNCTION, PUTTING COST ON CUSTOMER TO REPAIR. .

ISSUE WITH THE LANE ASSIST FEATURE. SEEMS LIKE IT IS TO SENSITIVE. ON 3/3/19 I WAS DRIVING ON THE HIGHWAY GOING ABOUT 65 MPH ON A SLIGHT CURVED ROAD AND THE WITH CLEAR MARKINGS. THE SYSTEM SEEMS TO HAVE PICKED UP ON SOME TIRE MARKS AND SWERVED TOWARDS THE CENTER MEDIUM WHICH EASILY COULD HAVE CAUSED AN ACCIDENT. I MANAGED TO REGAIN CONTROL AND TURNED THE LANE ASSIST OFF.

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN PASSAT. WHILE DRIVING 45 MPH, WITHOUT DEPRESSING THE BRAKE PEDAL, THE VEHICLE BEGAN TO BRAKE INDEPENDENTLY AND A WAVY LINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE STEERING WHEEL STARTED TO VIBRATE VIOLENTLY WITHOUT WARNING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO SOUTH BAY VOLKSWAGEN (LOCATED AT 3131 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950, (619) 336- 4020) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 171672068. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

WHEN I WENT TO START THE CAR THE AIR BAG WARNING LIGHT CAME ON AND STATED "ERROR". ALL THE FUNCTIONS ON THE STEERING WHEEL WOULD NOT WORK, THIS INCLUDED THE HORN, CRUISE CONTROL, RADIO SYSTEM AND AIR BAG. I WAS AFRAID THAT EITHER THE AIR BAG COULD JUST GO OFF OR WOULD NOT GO OFF IF I GOT INTO AN ACCIDENT. I ALSO COULD NOT USE MY HORN IN CASE OF AN EMERGENCY SITUATION. THE VEHICLE HAD TO BE REPAIRED. SUNRISE VOLKSWAGEN IN LYNBROOK,NY REPLACED THE CLOCK SPRING.

MY CLOCK SPRING AND SWITCH BROKE AND NEEDED REPLACEMENT. I WAS IN MOTION MAKING A TURN WHEN A CRUNCHING NOISE WAS MADE. MY WARNING LIGHTS WENT OFF CLAIMING AIR BAG ERROR, ACC ERROR. I COULD NOT USE MY TURN SIGNAL OR HORN. I WAS ABLE TO PULL INTO A PARKING LOT AND CALL THE DEALERSHIP. AFTER SPEAKING WITH THE DEALERSHIP, THEY TOLD ME IT WAS MOST LIKELY THE CLOCK SPRING BUT I HAD TO GET IT EVALUATED. I TOOK IT IN AND IT WAS. I FOUND OUT THAT VW HAD PREVIOUS RECALLS FOR SUCH EQUIPMENT BUT NOT MY YEAR. MY CAR IS ONLY 2 YEARS OLD AND THE CLOCK SPRING BROKE. I HAVE NEVER HAD ONE BREAK IN OVER 30 YEARS OF DRIVING.

THERE WAS A RECALL ON THE CLOCK SPRING. I BROUGHT IT IN FOR SERVICE AND IT GOT REPLACED 10/7/15. IT SNAPPED AGAIN 5 MONTHS LATER WAS REPLACED 3/8/16. IT SNAPPED AGAIN 6 MONTHS LATER. NOW VOLKWAGON OFFERS A 12,000 MILE 12 YEAR WARRANTY ON PARTS. I BRIGHT THE VEHICLE IN 10/18/16 AND THEY TOLD ME IT WASN'T COVERED UNDER WARRANTY. THIS IS A MAJOR SAFETY ISSUE SEEING THAT IT CONTROLS MY HORN AND WILL NOT LET MY AIRBAG DEPLOY. I HAVE CONTACTED VW HEADQUARTERS SEVERAL TIMES CONCERNING THIS ON GOING ISSUE. THEY REPLACED THE PART UNDER A 'GOODWILL' WHICH IT SHOULD'VE BEEN REPLACED UNDER THE RECALL & THE WARRANTY.

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE POWER STEERING AND THE POWER BRAKES SUDDENLY MALFUNCTIONED AND THE DRIVER WAS UNABLE TO IMMEDIATELY STEER OR STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE CAMSHAFT. THE VEHICLE LATER EXPERIENCED THE SAME FAILURE AND THE DEALER REPLACED THE VACUUM PUMP. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 4,300.