NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
146 reportsMileage unknown · Sep 28, 2016
Engine
2009 VOLKSWAGEN PASSAT TIMING BELT/CHAIN TENSIONER PROBLEM IN JULY 2016 MY MOTHER-IN-LAW WAS LEAVING WORK, WHEN SHE TRIED STARTING THE CAR IT DIDN'T STARTED. SOMEONE IN THE PARKING VOLUNTEERED TO HELP HER. THEY DECIDED TO JUMP START THE CAR WITH A JUMP BOX, THE CAR STARTED AND SHE MADE IT HOME. ONCE SHE GOT HOME SHE TRIED TO S…
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2009 VOLKSWAGEN PASSAT TIMING BELT/CHAIN TENSIONER PROBLEM IN JULY 2016 MY MOTHER-IN-LAW WAS LEAVING WORK, WHEN SHE TRIED STARTING THE CAR IT DIDN'T STARTED. SOMEONE IN THE PARKING VOLUNTEERED TO HELP HER. THEY DECIDED TO JUMP START THE CAR WITH A JUMP BOX, THE CAR STARTED AND SHE MADE IT HOME. ONCE SHE GOT HOME SHE TRIED TO START THE CAR AND IT DID NOT START. SHE IS A SINGLE MOTHER AND DO NOT MAKE A LOT OF MONEY TO FIX HER CAR, AFTER A MONTH AND HALF OF THE CAR BEEN PARK AT HOME AND TAKING RIDES FROM WHOEVER CAN TAKE HER, WE DECIDED TO GET A MECHANIC THAT WORKS FOR VW DEALERSHIP. HE CAME AND FULLY CHECKED THE CAR AND TOLD US THAT THE TIMING CHAIN/BELT JUMPED AND THAT ENGINE IT'S OUT OF TIME, WHICH IT COULD HAVE BEEN CAUSED FROM A BAD TENSIONER. HE SAID THIS IS A REAL BAD ISSUE THAT COULD CAUSE THE VALVE TO BE BENDED. HE GAVE US AN EXPENSIVE PRICE TO FIX THE CAR, SO WE DECIDED TO WAIT AND BE PATIENCE AND BE OPTIMISTIC THAT IT WASN'T THAT SINCE MY MOTHER IN LAW DOESN'T HAVE THE MONEY TO FIX IT. A MONTH LATER WE DECIDED TO GET OTHER MECHANICS TO GET DIFFERENT OPINIONS, THEY ALL SAID IT WAS THE SAME ISSUE. ONE OF THE MECHANICS CAME AND CHECKED THE PRESSURE OF THE ENGINE AND IT STAY ON 0 AND THAT'S WHEN HE CONFIRMED THAT VALVES ARE BENDED. I HAVE CHECKED ABOUT THIS PROBLEM ON THE INTERNET AND MANY PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE AND VW KNOWS ABOUT THIS ISSUE FOR SOME TIME, I ALSO SEE THERE IS A LAWSUIT GOING ON THIS ISSUE. I CAN'T BELIEVE AND IT SHOULD NOT BE ACCEPTABLE THAT VW KNOWING OF THIS PROBLEM, IT'S NOT DOING ANYTHING ABOUT FIXING THIS PROBLEM. THIS ISSUE COULD CAUSE VARIETIES OF ACCIDENT ON THE STREET, BECAUSE IF THIS ISSUE HAPPENS TO ANYBODY ON THE STREET DRIVING, IT COULD LOCK THE ENGINE AND CAUSE THE PERSON LOSE CONTROL OF THE VEHICLE AND EITHER HIT OR GET HIT BY SOMEBODY.
NHTSA ODI #10910170
69,000 miles · Aug 25, 2016
Engine
MY WIFE WAS DRIVING THE CAR TO THE AIRPORT AND STOPPED AT THE CELL PHONE WAITING AREA. TRIED TO START AGAIN AND CAR DIDN'T START. CHANGED THE BATTERY WITH AAA AND STILL DIDN'T START. TOWED IT TO DEALER. THEY SAID THE TIMING CHAIN TENSIONER FAILED AND IT COMPLETELY DAMAGED THE ENGINE. ENGINE NEEDS TO BE REPLACED WHICH COSTS ABOUT…
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MY WIFE WAS DRIVING THE CAR TO THE AIRPORT AND STOPPED AT THE CELL PHONE WAITING AREA. TRIED TO START AGAIN AND CAR DIDN'T START. CHANGED THE BATTERY WITH AAA AND STILL DIDN'T START. TOWED IT TO DEALER. THEY SAID THE TIMING CHAIN TENSIONER FAILED AND IT COMPLETELY DAMAGED THE ENGINE. ENGINE NEEDS TO BE REPLACED WHICH COSTS ABOUT $7K. I HAVE CHECKED ABOUT THIS PROBLEM IN INTERNET AND MANY PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE AND VW KNOWS ABOUT THIS ISSUE FOR SOME TIME. AS THIS CAN HAPPEN IN MIDDLE OF THE TRAFFIC AND CAN CAUSE A FATAL ACCIDENT, WE REQUEST YOU TO INVESTIGATE AND MAKE VOLKSWAGEN RECALL AND REPLACE THIS PART. ALSO, VW SHOULD TAKE RESPONSIBILITY FOR THE FAILED PART AND THE REPAIRS CAUSED DUE TO THIS PART AS IT KNOWS ABOUT THIS AND IGNORED. I ALSO SEE THERE IS A LAWSUIT GOING ON THIS ISSUE. CHECK THE LINK HTTP://WWW.CARCOMPLAINTS.COM/NEWS/2016/VOLKSWAGEN-TIMING-CHAIN-TENSIONER-LAWSUIT.SHTML VW REALLY SHOULD BE MORE RESPONSIBLE TO AVOID SERIOUS ACCIDENTS
NHTSA ODI #10898652
Mileage unknown · Aug 9, 2016
Service BrakesSteering
I TRIED TO HIT MY BREAKS AND THEY FAILED TO WORK AND I HIT THE CAR IN FRONT OF ME
NHTSA ODI #10894674
Mileage unknown · Jun 15, 2016
Power TrainSeat BeltsSuspension
TENSION BELT, SHAKING & JUMPING THE ENGINE FEELS LIKES IT'S GOING TO FALL, THE MANIFORD VOLKSWAGEN HAS EXTENDED THE EMISSIONS CONTROL SYSTEMS WARRANTY FOR THE INTAKE MANIFOLD UNDER SPECIFIC CONDITIONS TO 10 YEARS OR 120,000 MILES, WHICHEVER OCCURS FIRST, FROM THE VEHICLE'S ORIGINAL IN-SERVICE DATE, FOR CERTAIN 2008 ' 2011 MODEL …
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TENSION BELT, SHAKING & JUMPING THE ENGINE FEELS LIKES IT'S GOING TO FALL, THE MANIFORD VOLKSWAGEN HAS EXTENDED THE EMISSIONS CONTROL SYSTEMS WARRANTY FOR THE INTAKE MANIFOLD UNDER SPECIFIC CONDITIONS TO 10 YEARS OR 120,000 MILES, WHICHEVER OCCURS FIRST, FROM THE VEHICLE'S ORIGINAL IN-SERVICE DATE, FOR CERTAIN 2008 ' 2011 MODEL YEAR VOLKSWAGEN 2.0T ENGINE VEHICLES WITH ENGINE CODES CBFA AND CCTA., "WHICH I WENT TO THE VW SERVICE CENTER, AND THEY WASN'T TRYING TO HONOR ANY OF RECALLS OR THE EXTENDED, THIS WAS THE WORST SERVICE I EVER HAD, "I ALWAYS TAKE MY CAR TO THE DEALERSHIP SERVICE CENTER, I HAVE ALWAYS HAD TOYOTA DUE ALL MY SERVICE, AS I WAS SAYING, "I TOOK MY CAR IN FOR THE EXTENDED WARRANTY AND THAT'S WHEN ALL HELL BROKE LOOSE, THEY STARTED TRYING TO HAVE ME FIX OTHER STUFF ON MY CAR, COSTING $2,400.00, THE MAN WAS FORCING ME TO DO AN ENGINE SERVICE, AND WHEN I SAID I WASN'T READY TO DO THAT, HE BECAME MAD AND STARTED SAYING NOTHING WRONG WITH THE EXTENDED MANIFOLD, EVERYTHING WAS WORKING GOOD ON MY CAR UNTIL I BROUGHT MY CAR IN, EVEN THE MECHANICS MAN WAS SAYING HOW MY CAR WAS IN GOOD CONDITION, THE CRAZY THING, I HAD AN APPOINTMENT THAT WAS MADE WITH THE VW CUSTOMER CARE FOR THE EXTENDED WARRANTY, & THEY HAD MY CAR FOR OVER 7 HOURS AND ALL WAS DONE WAS AND REGULAR OIL CHANGE, "WHICH I THOUGHT THEY DID AN TRANSMISSION OIL CHANGE SINCE THAT'S WAS WHAT THEY WAS TELLING ME I NEEDED, BECAUSE THE ENGINE LIGHT WAS ON, AND I DIDN'T NEED A REGULAR OIL CHANGE, I JUST HAD ONE TWO MONTHS PRIOR, THEY WAS LIKE SAL-VERGERS, BECAUSE THEY HAVE A LOT OF RECALLS AND EXTENDED SERVICES, THEY NOT TRYING TO HONOR OF FOR FILL ANY OBLIGATION OF THE LAW, IT'S LIKE THEIR SALES PEOPLES IS TOLD TO MAKE THE PEOPLE WITH EXTENDED WARRANTY, RECALLS, FOUND SOMETHING WRONG, OR MAKE SOMETHING WRONG OTHER THEN THE CUSTOMER'S EXTENDED WARRANTY, RECALL, FOR MORE INFO CALL [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #10874299
120,000 miles · Apr 25, 2016
Steering
WHILE THE CAR WAS IN MOTION, THE POWER STEERING LIGHT CAME ON AND THE STEERING WAS DISABLED. PULLED THE CAR OVER, TURNED OFF AND RESTARTED. PROBLEM WENT AWAY FOR A DAY OR TWO. SAME THING HAPPENED AGAIN AND RESOLVED SAME WAY BY ME. HAPPENED AGAIN - TOOK IT TO THE DEALER AND WAS INFORMED I NEEDED TO REPLACE THE POWER STEERING …
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WHILE THE CAR WAS IN MOTION, THE POWER STEERING LIGHT CAME ON AND THE STEERING WAS DISABLED. PULLED THE CAR OVER, TURNED OFF AND RESTARTED. PROBLEM WENT AWAY FOR A DAY OR TWO. SAME THING HAPPENED AGAIN AND RESOLVED SAME WAY BY ME. HAPPENED AGAIN - TOOK IT TO THE DEALER AND WAS INFORMED I NEEDED TO REPLACE THE POWER STEERING RACK. I ASKED THE DEALER IF THIS WAS A COMMON ISSUE AND THE RESPONSE WAS "EXTREMELY RARE". I TOOK TO AUTHORIZED VW REPAIR CENTERS (NON-DEALER). COULD NOT QUOTE AN EXACT PRICE FOR THE "REPAIR" AS NONE OF THEM HAVE EVER SEEN A REPAIR LIKE THIS NEEDED ON A VW. DID SOME RESEARCH AND FOUND VW RECALL NO. 48J1/P3 WHICH WAS ISSUED FOR THE 2009 PASSAT BUT APPARENTLY NOT FOR MY VIN? THE HAZARDS AS EXPERIENCED IN THIS PUBLICATION ARE WHAT WE ARE EXPERIENCING. CAN YOU HELP ME UNDERSTAND HOW THAT IS POSSIBLE? VW IS REFUSING TO CONTRIBUTE OR COVER ANY COST OF THE REPAIR AND IT IS A HIGH SAFETY CONCERN FOR MY FAMILY.
NHTSA ODI #10861358
90,000 miles · Apr 21, 2016
EngineFuel/propulsion System
I BOUGHT THIS CAR USED AND FROM THE MOMENT I TOOK IT OF THE LOT 13 MONTHS AGO I HAVE BEEN HAVING PROBLEMS. THE CARE WILL STOP, SHAKE. I HAVE ALREADY HAD IT CHECK 3 TIMES AND REPAIRED TWICE. FUEL PUMP HAS BEEN CHANGED TWICE AND I AM HAVING THE SAME PROBLEM AGAIN. THIS IS A HUGE SAFETY HAZARD IF I AM ON THE EXPRESSWAY AND NO WA…
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I BOUGHT THIS CAR USED AND FROM THE MOMENT I TOOK IT OF THE LOT 13 MONTHS AGO I HAVE BEEN HAVING PROBLEMS. THE CARE WILL STOP, SHAKE. I HAVE ALREADY HAD IT CHECK 3 TIMES AND REPAIRED TWICE. FUEL PUMP HAS BEEN CHANGED TWICE AND I AM HAVING THE SAME PROBLEM AGAIN. THIS IS A HUGE SAFETY HAZARD IF I AM ON THE EXPRESSWAY AND NO WARNING TAKE PLACE WHICH COULD LEAD TO A MAJOR ACCIDENT. ACCORDING TO WHAT I HAVE READ THIS MAKE AND MODEL HAVE HAD MANY ISSUES AND VOLKSWAGON HAS NOT RESOLVED THE SITUATION. HELP!
NHTSA ODI #10860720
88,000 miles · Apr 19, 2016
EngineVehicle Speed Control
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS PARKED AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. IN ADDITION, THE CONTACT NOTICED ENGINE OIL LEAKING FROM UNDERNEATH THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILUR…
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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS PARKED AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. IN ADDITION, THE CONTACT NOTICED ENGINE OIL LEAKING FROM UNDERNEATH THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR MAIN ENGINE SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
NHTSA ODI #10860325
25,526 miles · Feb 21, 2016
Steering
WENT TO WORK ON A SUB ZERO TEMPS DAY. CAR WAS WARMING UP. WENT TO PULL AWAY SHE THE STEERING WARNING LIGHT CAME ON WITH A 3 CHIM TONE WARNING AND LOCKED UP THE STEERING COLUMM. HAD CAR TOWED TO AN OTHERIZED DEALSHIP WHERE THEY SCANNED VEHICLE AND FOUND FOUR CODES FOR STEERING RACK BUT WAS UNABLE TO DETECT ANY WARNING LIGHTS ON D…
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WENT TO WORK ON A SUB ZERO TEMPS DAY. CAR WAS WARMING UP. WENT TO PULL AWAY SHE THE STEERING WARNING LIGHT CAME ON WITH A 3 CHIM TONE WARNING AND LOCKED UP THE STEERING COLUMM. HAD CAR TOWED TO AN OTHERIZED DEALSHIP WHERE THEY SCANNED VEHICLE AND FOUND FOUR CODES FOR STEERING RACK BUT WAS UNABLE TO DETECT ANY WARNING LIGHTS ON DASH BOARD.
NHTSA ODI #10837359
76,000 miles · Jan 26, 2016
Engine
MY CAR HAS 76000 MILES AND IS OTHERWISE IN EXCELLENT CONDITION. I JUST GOT A CHECK ENGINE LIGHT, AND AFTER REPLACING THE PCV VALVE, AND I WAS TOLD BY MY MECHANIC THAT THE REAR MAIN ENGINE SEAL IS LEAKING. THE CAR IS OUT OF WARRANTY AT THIS POINT AND NOW I HAVE TO SPEND ALMOST $1000 IN REPAIRS. THIS IS SOMETHING THAT SHOULD BE CO…
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MY CAR HAS 76000 MILES AND IS OTHERWISE IN EXCELLENT CONDITION. I JUST GOT A CHECK ENGINE LIGHT, AND AFTER REPLACING THE PCV VALVE, AND I WAS TOLD BY MY MECHANIC THAT THE REAR MAIN ENGINE SEAL IS LEAKING. THE CAR IS OUT OF WARRANTY AT THIS POINT AND NOW I HAVE TO SPEND ALMOST $1000 IN REPAIRS. THIS IS SOMETHING THAT SHOULD BE COVERED BY VW WARRANTY, AS THERE ARE SO MANY CASES OF THIS EXACT FAILURE AT THE SAME AMOUNT OF MILES.
NHTSA ODI #10822372
70,000 miles · Nov 4, 2015
Electrical SystemEngine
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA ODI #10788363
Official recalls
4Mar 6, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Aug 16, 2017
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Consequence & remedy
Consequence: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Feb 10, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Nov 3, 2008
VW IS RECALLING 130 MY 2009 PASSAT, PASSAT WAGON, AND PASSAT CC VEHICLES. SOME VEHICLES MAY HAVE AN ELECTROMECHANICAL STEERING GEAR CONTROL UNIT THAT CAN MALFUNCTION DUE TO A DAMAGED CAPACITOR. IF THIS MALFUNCTION OCCURS, THE DRIVER'S STEERING INPUT IS NOT PROPERLY PROCESSED BY THE SYSTEM AND THE VEHICLE MAY NOT RESPOND AS THE DRIVER INTENDS. THIS DEFECT CAN ONLY OCCUR IMMEDIATELY AFTER VEHICLE START-UP WHEN THE STEERING WHEEL IS MOVED FOR THE FIRST TIME AND AT SPEEDS LESS THAN 5 MPH.
Consequence & remedy
Consequence: DRIVER ATTEMPTS TO OVERCOME THE SYSTEM DURING MALFUNCTION WILL CAUSE (1) VIBRATIONS IN THE STEERING WHEEL; (2) THE STEERING SYSTEM MOTOR TO TURN OFF; (3) THE RED STEERING SYSTEM MALFUNCTION INDICATOR LIGHT TO ILLUMINATE; AND (4) AUDIBLE WARNINGS TO CHIME. A MALFUNCTIONING STEERING SYSTEM COULD LEAD TO A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPLACE THE STEERING GEAR IN THE AFFECTED VEHICLES. THE RECALL BEGAN ON DECEMBER 5, 2008. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗