IllustrationThere was a warning light for the emergency call function unavailable please service immediately.
2020 Volkswagen Jetta
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2020 Volkswagen Jetta do not stand out strongly from the model-year median of 68.
About this comparison →How this year compares
Owner complaints by model year
Compare all Jetta years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 16 of 52 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 7 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports0 fire reports2 injury reports
Unknown Or Other complaints
13 reportsWhile driving southbound on I-15 near Exit 300 (5300 S, Murray, Utah), the sunroof on my 2020 Volkswagen Jetta SEL suddenly and spontaneously exploded outward without any impact or external object striking the glass. The vehicle had approximately 72,000 miles at the time. There was no tint, film, or modification to the sunroof. …
Read full complaint
While driving southbound on I-15 near Exit 300 (5300 S, Murray, Utah), the sunroof on my 2020 Volkswagen Jetta SEL suddenly and spontaneously exploded outward without any impact or external object striking the glass. The vehicle had approximately 72,000 miles at the time. There was no tint, film, or modification to the sunroof. The weather was clear, and the road was smooth. The explosion produced a loud gunshot-like sound, followed by glass fragments scattering across the sunshade. Fortunately, the sunshade was closed, which prevented most of the glass from falling into the cabin. However, the incident caused a significant distraction which posed a serious safety risk while driving at highway speeds. No warning lights, messages, or symptoms appeared before the failure. The glass appears to have shattered from internal stress rather than impact, as there were no visible signs of an object strike. The vehicle has not yet been inspected by Volkswagen, law enforcement, or insurance, but the glass remains available for inspection if needed.
While driving down a the road, my husband, 2 children and I, with no cars around us, we heard a loud pop (almost exploding like). We all looked around and then my husband looked up and our sunroof glass was shattered. As we exited the vehicle to take a better look, you could clearly see that the glass was broken from the inside,…
Read full complaint
While driving down a the road, my husband, 2 children and I, with no cars around us, we heard a loud pop (almost exploding like). We all looked around and then my husband looked up and our sunroof glass was shattered. As we exited the vehicle to take a better look, you could clearly see that the glass was broken from the inside, as if it was popped like a balloon. While no glass fell in the vehicle due to the shade being shut, there was glass all over the top that my husband had to clean up. Unfortunately due to no negligence on our part, we had to file an insurance claim.
Vehicle has been displaying "Emergency services unavailable" along with lights for steering and braking systems, Intermittently since new. The dealer stated no problem found.. Now that the vehicle is out of warranty they tell me it needs a new computer module. I believe they said Telematics control unit.
The built-in navigation and apple carplay periodically show the wrong location, offset by several hundred feet from the real one. A huge number of cases on the Internet, Volkswagen does nothing about it. They update the software, but it doesn't help.
Mid-drive, the vehicle gave me a "check starter system" warning, a known 2020 VW Jetta issue. However, my car has not gotten a recall message yet. The message also disappeared again after I turned off the car for 10 minutes and started it again.
Vehicle's sunroof spontaneously shattered while driving, raining down thousands of shards of glass. There was a loud bang, it sounded like a firecracker went off. I was not behind another vehicle and was going 55-60 mph. Another issue that this brought up was that after I had pulled off and assessed what happened, I wasn't init…
Read full complaint
Vehicle's sunroof spontaneously shattered while driving, raining down thousands of shards of glass. There was a loud bang, it sounded like a firecracker went off. I was not behind another vehicle and was going 55-60 mph. Another issue that this brought up was that after I had pulled off and assessed what happened, I wasn't initially able to buckle my seat belt due to glass in the receptacle.
After buying this vehicle in June 2020, and the "Emergency SOS Module" never malfunctioning once, I enrolled in VW's free "Safe and Secure" service through the myVW mobile application on March 7, 2024, and immediately received an "Emergency SOS Error" light. The vehicle manual states that the vehicle is not safe to drive and mus…
Read full complaint
After buying this vehicle in June 2020, and the "Emergency SOS Module" never malfunctioning once, I enrolled in VW's free "Safe and Secure" service through the myVW mobile application on March 7, 2024, and immediately received an "Emergency SOS Error" light. The vehicle manual states that the vehicle is not safe to drive and must be taken to the dealership immediately. I then called my local VW dealership asking if I could stop by since I was in the area, and the service department stated that have seen a lot of vehicles coming in with this issue lately and the car must be brought in to replace the emergency call module. Upon bringing my vehicle in, the dealership stated that there is a diagnostic charge of over $250, in addition to the cost of potentially replacing the module (which I'm reading online others have paid between $900-$1,500 for replacement. This is completely unacceptable to pass on a charge to a customer for something that is not included in the vehicle's scheduled (or unscheduled) maintenance list, as well as has nothing to do with the mechanical operation of the vehicle – in addition to posing a safety risk. I never had an issue with this module until the minute I decided to enroll in VW's free "Safe and Secure" service, at which point it seems either they have installed faulty equipment in their vehicles or have an error in their software.
The sunroof shattered after closing the car door from the pressure or motion of the car door closing. The sunroof glass panel popped up in the center and all the shattered glass was in an upward motion indicating the cause was from the pressure in the cabin. There were no visible chips or debris on the sunroof prior to this occu…
Read full complaint
The sunroof shattered after closing the car door from the pressure or motion of the car door closing. The sunroof glass panel popped up in the center and all the shattered glass was in an upward motion indicating the cause was from the pressure in the cabin. There were no visible chips or debris on the sunroof prior to this occurring. I took the vehicle to the Volkswagen dealership for an inspection and repair but they denied warranty coverage even though the vehicle is under the original warranty. Volkswagen claims that a chip or rock would cause the sunroof to shatter from the door closing. This is not a safe or acceptable design - sunroofs should not shatter when car doors are opened/closed or from the movement of the vehicle driving.
MY SUNROOF WAS EXPODED during I drive to home.
Official recalls
624V110000 · Fuel System, Gasoline
Feb 14, 2024
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.
23V604000 · Electrical System:ignition:switch
Aug 30, 2023
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Golf, Golf Alltrack, Golf Sportwagen, 2019-2020 Golf GTI, and Jetta vehicles equipped with a conventional ignition switch. The ignition switch may fail, especially in high temperature environments.
Consequence & remedy
Consequence: Ignition switch failure can cause the electrical system to shut down and the engine to stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the ignition switch, free of charge. Owner notification letters were mailed February 1, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 28H7.
22V815000 · Tires:pressure Monitoring And Regulating Systems
Oct 31, 2022
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Consequence & remedy
Consequence: An undetected sudden loss of pressure in all four tires increases the risk of a crash.
Remedy: Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audis customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
21V492000 · Air Bags: Air Bag/restraint Control Module
Jun 30, 2021
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.
Consequence & remedy
Consequence: Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.
Remedy: Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.
20V505000 · Seats
Aug 26, 2020
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Consequence & remedy
Consequence: In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
Remedy: Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
20V359000 · Service Brakes, Hydraulic:foundation Components:disc:caliper
Jun 17, 2020
Volkswagen Group of America, Inc. (Volkswagen) is recalling one 2020 Jetta vehicle. The front brake caliper bolts may come loose.
Consequence & remedy
Consequence: If a brake caliper bolt comes loose, it may affect the vehicle's brake performance, increasing the risk of a crash.
Remedy: Volkswagen will notify the owner, and a dealer will replace all four front brake caliper bolts, free of charge. The recall began July 1, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 47Q2.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ23007 · Fuel Leak Due To Suction Jet Pump Failure Within Fuel Tank (remedy Effectiveness Of Recall 16V647)
Opened Dec 12, 2023 · Closed Jul 1, 2024
Status: closed (inferred from source dates) · Fuel System, Gasoline; Fuel System, Gasoline:storage:evaporative Emissions:canister; Fuel System, Gasoline:storage:tank Assembly
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (3)
Fuel System, Gasoline:storage:evaporative Emissions:canister
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Fuel System, Gasoline:storage:tank Assembly
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Fuel System, Gasoline
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.