2023 Volkswagen ID.4

I was backing my 2023 Volkswagen ID.4 into my very tight driveway very slowly to avoid hitting my other car parked on the street, my house and my neighbors house. The parking collision sensor alerted me that I was close to my other car but I can see out my window that I had room to clear it safely so I continued to back into my driveway at about 1 mile an hour. All of a sudden, my car made a click click noise as it lurched back and forth and then the car took over control and drove into my house about 20-30 feet at maybe 20 mph (not sure exactly but pretty fast) and crashed into my house and my neighbors house/gate. I pumped the brakes 2-3x but they did not work and the car continued driving into my house at that fast speed. I remember thinking omg, the car is not going to stop until it hit the house. No collision sensors went off during the automatic reverse acceleration and no manual nor auto emergency brakes were employed. Even though I pressed the brakes 2-3x, the ring video did not show brake lights (which isn't a surprise since they did not activate). There was a man that just walked his dog behind my car a minute before my car accelerated backwards. He would have been hit at 20mph 2 feet from my car. He is an eye witness to the incident and agreed that this was no way human error. If it were human error and I had accidentally pressed the acceleration pedal, I wouldn't have gone that fast on my super tight driveway and street and I also would have had plenty of time to press the opposite pedal to stop before hitting my own house. I haven't been able to get access to the "black box" yet to see what the car's computer says and haven't reached out to the dealer or VW as my insurance claim is still being processed. My house, my neighbor's gate and my car are badly damaged but am thankful nobody got hurt. I had not seen any indication before that something like this could happen. It was a sunny day, November 23, 2024 12:50pm.

While driving on the freeway at approximately 65 MPH using adaptive cruise control (ACC) the steering column display changed from MPH to kilometers per hour (KPH). See attached photo and description. The change of cruise control setting distracted the driver and caused confusion since the ACC speed setting changed from 65 MPH to 104 KPH. It took a minute for the driver to realize the units of measure caused this change. The dealer has not confirmed this failure, since it is intermittent and has provided not resolution. Several communications to Volkswagen customer service provided no solution.

I have a Manufacturer Compliance Recall and a Manufacturer Safety Recall outstanding, neither of which the manufacturer can fix. I have called the dealership multiple times to make an appointment to have them fixed, but they do not yet have the remedies available. I have had multiple problems with this car from the day I got it on November 6, 2023. I get errors that pop up constantly on the screen, but they come and go so quickly while I'm driving that I can barely read them, much less take a photo. One of them says maneuver braking is not available. My screen goes out and flashes constantly, but again, it happens so quickly that I can't get photos while I'm driving. I have tried many times, but I'm not going to risk my safety to get a photo of my failing software. This car has no TPMS sensors, so I never have any idea of the status of my tires or if they're low. The car brakes suddenly, going forward and in reverse, and it has happened going at a high speed on the tollway. It was very scary and thankfully no one was behind me. I have trouble getting the charger out of the port on a regular basis. I have to unlock the vehicle on the fob about 5 times before the charger will come out. When I plug in the charger, it is hit or miss whether it will actually charge. I always have to check it later to see if it actually did. It charges on the first try about 50% of the time, and this car has put me in a bind multiple times when I have a long drive the next day. I believe Volkswagen hired the least competent engineers to build this car. It is the most frighteningly terrible car I've ever driven, and I believe Volkswagen should buy this car back from me at the current market value.

So our door handles have not been working to the point where my kids are stuck in the car and they can’t open the door and from the outside we are not able to open the door. We have safety warnings that pop up often then disappear and also we have our screens turn black and take a mom to turn back on. We have called VW corporate and they told us to keep taking it in then we take it for service and they can’t do anything due to them not having a solution to fix these issues because their under recalls and were physically having the issues they can’t do anything. It’s annoying and it’s a huge safety issue for us and our kids!!

The contact owns a 2023 Volkswagen ID.4. The contact stated that while merging onto the highway at approximately 10 MPH, the vehicle unintendedly came to a complete stop. The contact started pumping the accelerator to avoid being struck from behind. The contact stated that there was message displayed on the instrument panel that the vehicle was about to crash. The vehicle was taken to a local dealer where the vehicle was diagnosed; however, the mechanic was unable to determine the cause of the failure. The contact was informed that the vehicle was performing as designed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,038.

The electronic display has a recall. The display will just blackout at times leaving nothjng readable and not functionable. The collision warning systems constantly go off without anything being in our way causing the car to stop drastically causing passengers to experience severe jolting. This happens often. Door handle defects that are recalled. All recalled issues cannot be fixed according to VW. VW will not take back the car or buy back the car. They currently have a “no sell” on the id.4s and will not buy them back. We cant even get out of this car.

Accident avoidance features I've purchased in the car many times does not work. 1. Proximity sensor does not alert when needed Twice in the last month, vehicle approaching from the right (passenger side) darted forward without any warning. Once in the parking lot and another car also approached from a stopped light (which he broken) causing me to swerve and hit the brake hard on an intersection. 2. Blind spot light on both the driver and passenger mirror only work about 80% or 4/5 times. You can track these intentionally when passing another car, or be passed by a car to the right or left. 3. Proximity alert sounds when at a standstill on a traffic light. Even slightest movement on the brake pedal will sometimes trigger this false positive. I bought the car because of these key safety features and no longer believe these can be relied upon. Have many video and photos to track these events as I try and document for dealership. After advising the dealership, they cannot fix these problems and claim they cannot reproduce these issues. Even after sending them video and photos of these events.

The speedometer, infotainment system have stopped working and the driver seat warmer turned on randomly while driving. On 10/4/2024, I noticed the car’s main infotainment system was unresponsive and showing a wrong time and frozen. I was driving and could not stop and moments later the speedometer was starting to malfunction as well. I was driving on a local high way and the speedometer indicated I was going at 1 mph or similar. When I was stopped at the stop light it indicated I was going at 4 mph. To avoid collisions, I drove at the speed of traffic. Also the seat warmer turned on randomly. The same day, we called to schedule an appointment with VW near our house and brought the vehicle in the next day. They took a few days to work on it. Once the car was ready, I visited the dealership and the report said they could not reproduce the issues. I asked if then how they could fix the issues and they were unable to and just updated module.