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2023 Volkswagen ID.4

Owner reports · Recalls · Investigations

More warning signs than most ID.4 years

Owner complaints for the 2023 Volkswagen ID.4 are substantially higher than the model-year median of 91.5.

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When problems were reported

Mileage at the reported incident

Limited mileage data: 48 of 454 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 228 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Forward Collision Avoidance. Review the 73 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Structure. Review the 60 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

53 crash reports7 fire reports17 injury reports

Electrical System complaints

228 reports
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Mileage unknown · Jul 22, 2024
Electrical System

Infotainment and gauge cluster display are blank, unable to see vehicle info, back-up camera and speedometer.

NHTSA ODI #11603699

Mileage unknown · Jul 18, 2024
Electrical SystemEngineVehicle Speed ControlCrashInjury

On 7/4/2024 at approximately 6pm, I disconnected my 2023 VW ID4 from an electrical charging station. I moved my vehicle 2 blocks away to an apartment building parking lot, which I had parked in previously. While pulling into the parking spot, I was coming to a complete stop, perhaps going 1-2 miles per hour and as I came to a …

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On 7/4/2024 at approximately 6pm, I disconnected my 2023 VW ID4 from an electrical charging station. I moved my vehicle 2 blocks away to an apartment building parking lot, which I had parked in previously. While pulling into the parking spot, I was coming to a complete stop, perhaps going 1-2 miles per hour and as I came to a stop, the car accelerated out of nowhere and crashed into a few small trees and a chain link fence for the neighbor's home. I had a passenger in the front passenger seat and neither of us could understand what had just happened. It made no sense and I have no idea what happened to cause the acceleration.

NHTSA ODI #11603151

3,000 miles · Jul 17, 2024
Back Over PreventionElectrical SystemEquipment

The contact leased a 2023 Volkswagen ID.4. The contact stated that while reversing, the back over prevention screen became inoperable. The contact stated that the infotainment screen became inoperable while driving at approximately 25 MPH and started to update without driver interaction. Additionally, the contact stated that the…

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The contact leased a 2023 Volkswagen ID.4. The contact stated that while reversing, the back over prevention screen became inoperable. The contact stated that the infotainment screen became inoperable while driving at approximately 25 MPH and started to update without driver interaction. Additionally, the contact stated that the vehicle had failed to start while depressing the Push-to-Start button. The contact used the key to start the vehicle. While reversing, the vehicle stopped and stalled when the battery was at forty-four percent. The fast-braking message was displayed. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

NHTSA ODI #11602986

Mileage unknown · Jul 16, 2024
Electrical System

instrument cluster intermittently goes out. exactly the symptons described in recall 919A

NHTSA ODI #11602685

22,000 miles · Jul 12, 2024
Back Over PreventionElectrical SystemEquipment

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at various speeds, the instrument panel display was not working as intended. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not …

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The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at various speeds, the instrument panel display was not working as intended. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue; however, no assistance was provided. The failure mileage was 22,000. VIN tool confirms parts not available.

NHTSA ODI #11601517

Mileage unknown · Jul 12, 2024
Electrical SystemEngineService Brakes

This is an all electrical vehicle, When we first got it had a issue right away the car was stuck on reverse and we could not do anything, they kids where in the back and had to press the breaks to hold it in place and could not release it. We were in a parking lot, after awhile the system rebooted and it was normal. Brought i…

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This is an all electrical vehicle, When we first got it had a issue right away the car was stuck on reverse and we could not do anything, they kids where in the back and had to press the breaks to hold it in place and could not release it. We were in a parking lot, after awhile the system rebooted and it was normal. Brought it to the dealership and got it serviced and they said nothing was wrong with it. Second recent issue car powered down could not do anything while on the road lost all control. This is a huge issue if there was a car behind us going fast speed could be fatal! the power down issue has happened to us 3 times. Currently at the dealership to review but we have no confidence they will find a issue.

NHTSA ODI #11601448

Mileage unknown · Jul 9, 2024
Back Over PreventionElectrical SystemEquipment

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact…

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The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI #11600561

Mileage unknown · Jun 27, 2024
Electrical SystemPower TrainVehicle Speed Control

My 2023 ID.4 is riddled with electrical problems. MY ID.4 keeps stalling and is going tomorrow for a 3rd time to be looked at for this issue. My screens and speedometer blackout while driving frequently. 2 weeks ago I had every error on my instrument cluster screen (all systems were disabled including ABS, collision, etc), th…

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My 2023 ID.4 is riddled with electrical problems. MY ID.4 keeps stalling and is going tomorrow for a 3rd time to be looked at for this issue. My screens and speedometer blackout while driving frequently. 2 weeks ago I had every error on my instrument cluster screen (all systems were disabled including ABS, collision, etc), the car door locks were disabled, the radio screen was black, and speedometer itself was black. Here we are again and the car is stalling still, experiencing blackouts, and speedometer not visible. I feel extremely unsafe driving this vehicle. They should not be on the market. They are death traps.

NHTSA ODI #11597262

53,000 miles · Jun 24, 2024
Back Over PreventionElectrical SystemEquipment

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). The contact stated that while the vehicle was turned off and charging, she observed that the charging had stopped abruptly and a message to “Take Vehicle to Dealer I…

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The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). The contact stated that while the vehicle was turned off and charging, she observed that the charging had stopped abruptly and a message to “Take Vehicle to Dealer Immediately” was displayed. The vehicle was towed to the dealer where it was diagnosed that there was an unknown electrical failure with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.

NHTSA ODI #11596164

Mileage unknown · Jun 6, 2024
Electrical SystemEngine

The car milage dropped Significantly, i took it to Tracy VW shop and they did not repair it , took it to Dublin VW and they did took 2 weeks replacing a battery cell then they found another defective electric cable that is on backorder with no eta for replacement , i am paying for gas and for fixing on a loaner car rather that …

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The car milage dropped Significantly, i took it to Tracy VW shop and they did not repair it , took it to Dublin VW and they did took 2 weeks replacing a battery cell then they found another defective electric cable that is on backorder with no eta for replacement , i am paying for gas and for fixing on a loaner car rather that drive my own car

NHTSA ODI #11592939

Official recalls

13

26V028000 · Electrical System:propulsion System:traction Battery

Jan 21, 2026

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2024 ID.4 vehicles. The high voltage (HV) battery cell modules may contain misaligned electrodes that can result in a battery fire.

Consequence & remedy

Consequence: A vehicle fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside immediately after charging and not leave their vehicles charging indoors overnight until the recall repair is complete. Also, owners are advised not to use Level 3 DC chargers and to limit the maximum charge of the battery to 80% until the remedy has been completed. Dealers will replace the high voltage battery cell modules as necessary, free of charge. Owner notification letters were mailed March 18, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93EW. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 23, 2026.

26V030000 · Electrical System:propulsion System:traction Battery

Jan 21, 2026

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 ID.4 vehicles. The high-voltage battery may overheat.

Consequence & remedy

Consequence: A high-voltage battery that overheats increases the risk of a fire.

Remedy: Dealers will update the high-voltage battery software, and replace the high-voltage battery, as necessary, free of charge. Owner notification letters were mailed March 18, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93EA. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 23, 2026.

25V836000 · Electrical System:propulsion System:traction Battery

Dec 3, 2025

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2024 ID.4 vehicles. The high voltage (HV) battery cell modules may contain misaligned electrodes that can result in a battery fire.

Consequence & remedy

Consequence: A vehicle fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside immediately after charging and not leave their vehicles charging indoors overnight until the recall repair is complete. Also, owners are advised not to use Level 3 DC chargers and to limit the maximum charge of the battery to 80% until the remedy has been completed. Dealers will replace the high voltage battery cell modules as necessary, free of charge. Owner notification letters were mailed February 11, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93EV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 5, 2025.

25V434000 · Service Brakes; Suspension

Jun 30, 2025

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Consequence & remedy

Consequence: A loss of vehicle control increases the risk of a crash.

Remedy: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

Additional source detail variants (2)

Suspension

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Consequence: A loss of vehicle control increases the risk of a crash.

Remedy: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

Service Brakes

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Consequence: A loss of vehicle control increases the risk of a crash.

Remedy: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

25V120000 · Power Train:automatic Transmission:gear Position Indication (prndl); Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module

Feb 27, 2025

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."

Consequence & remedy

Consequence: Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

Remedy: Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.

Additional source detail variants (2)

Power Train:automatic Transmission:gear Position Indication (prndl)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."

Consequence: Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

Remedy: Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.

Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."

Consequence: Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

Remedy: Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.

24V875000 · Back Over Prevention: Sensing System: Camera

Nov 20, 2024

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID.4 vehicles. The rearview camera image may not display when the vehicle is placed in reverse or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence & remedy

Consequence: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy: Dealers will replace the peripheral camera control module, free of charge. Owner notification letters were mailed December 26, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91B3.

24V651000 · Structure:body:door:handle:exterior

Sep 4, 2024

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 ID.4 vehicles. The door handles may allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly.

Consequence & remedy

Consequence: A vehicle door that opens unexpectedly while driving increases the risk of injury.

Remedy: Volkswagen dealers will inspect and replace the door handles as necessary, and update the vehicle software, free of charge. Owner notification letters were mailed on December 27, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 57J9. This recall expands previous recall numbers 23V-312 and 23V-213. Vehicles previously repaired under 23V-312 and 23V-213 will need to have the new remedy completed.

24V643000 · Air Bags:frontal:passenger Side:inflator Module

Aug 28, 2024

Volkswagen Group of America, Inc. (VW) is recalling certain 2023-2024 ID4 vehicles. The fasteners securing the passenger frontal air bag inflator may be loose.

Consequence & remedy

Consequence: An improperly secured air bag inflator may not deploy as intended, increasing the risk of injury during a crash.

Remedy: Dealers will inspect and replace the air bag as necessary, free of charge. Owner notification letters were mailed October 10, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 69E8.

24V344000 · Back Over Prevention:software; Electrical System:instrument Panel:speedometer/odometer; Equipment:electrical:infotainment:software

May 15, 2024

Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."

Consequence & remedy

Consequence: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.

Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.

Additional source detail variants (3)

Equipment:electrical:infotainment:software

Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."

Consequence: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.

Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.

Back Over Prevention:software

Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."

Consequence: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.

Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.

Electrical System:instrument Panel:speedometer/odometer

Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."

Consequence: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.

Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.

23V750000 · Structure

Dec 7, 2023

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2024 ID.4 vehicles. The interior sunshade for the panoramic glass roof may be insufficiently fire retardant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 302, "Flammability of Interior Materials."

Consequence & remedy

Consequence: In a fire, fabric that is not fire retardant may further fuel a fire, increasing the risk of injury.

Remedy: Dealers will apply flame retardant to the sunshade fabric, free of charge. Owner notification letters were mailed December 15, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 60G3.

22V956000 · Electrical SYSTEM:12V/24V/48V Battery:cables

Dec 29, 2022

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID4 rear-wheel drive vehicles. The 12-Volt battery charging cable may contact the steering column shaft and cause the cable insulation to wear, possibly resulting in a short circuit.

Consequence & remedy

Consequence: A short circuit may cause a loss of drive power, increasing the risk of a crash. A short circuit also increases the risk of a vehicle fire.

Remedy: Owners are advised to park outside and away from structures until the remedy has been completed. Dealers will inspect the 12-Volt battery charging cable and repair or replace it, as necessary, free of charge. Owner notification letters are expected to be mailed February 27, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 97HA.

22V830000 · Electrical System:propulsion System:traction Motor

Nov 9, 2022

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID4 vehicles. The electric motor sealing ring was improperly assembled, which may allow coolant to leak into the high-voltage system and interfere with the CAN communication and power supply.

Consequence & remedy

Consequence: Coolant that leaks into the high-voltage system may impact safety-critical systems and warning lights, causing a loss of vehicle control or unintended air bag deployment, and increasing the risk of a crash or injury.

Remedy: Dealers will inspect and replace the electric motor, if necessary, free of charge. Owner notification letters are expected to be mailed January 6, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 19Q9.

22V823000 · Back Over Prevention:display Function

Nov 2, 2022

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Golf R A8, Audi S3, RS3 Sedan, Q4 E-Tron SUV, A3 Sedan, and 2022-2023 Volkswagen Golf GTI, and ID4 vehicles. The rearview camera image may be blank or unresponsive when the vehicle is placed in reverse gear or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Consequence & remedy

Consequence: An inoperative rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed to Audi owners February 14, 2023. Volkswagen owners will receive an owner notification letter once remedy parts become available. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91EK and (Audi) 91EL.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

RQ24010 · Inadvertent Door Opening

Opened May 16, 2024 · Closed Nov 4, 2024

Status: closed (inferred from source dates) · Latches/locks/linkages:doors:latch

On May 16, 2024, the Office of Defects Investigations (ODI) opened Recall Query (RQ) RQ24010 to investigate the remedy and scope of recalls 23V-213 and 23V-312. The affected vehicles by these recalls included model years (MY) 2021 through 2023 Volkswagen ID.4 vehicles. ODI received reports of the vehicle’s doors opening while the vehicle was in motion post recall remedy.  ODI, also, received similar allegations on vehicles that were outside the scope of the recalls. Volkswagen issued recall 23V-213 on March 29, 2023, and recall 23V-213 on May 03, 2023. These recalls addressed the defect of water ingress into the circuit board assembly of the door handle. Water ingress can cause communication issues between the door handle and the door control until. This malfunction resulted in the vehicle door inadvertently opening while the vehicle was in motion. Over the course of the investigation, ODI received 17 unique VIN VOQ complaints of the vehicle doors opening while the vehicle was in motion occurring either post recall remedy or on a vehicle that was outside the recall scope. Volkswagen submitted 190 unique VIN complaints reporting the same circumstances. On September 4, 2024, Volkswagen submitted recall 24V-651 to address the issue of inadvertent opening of the door while the vehicle is in motion. The scope of this recall expands the affected vehicles to include all MY2021-2024 Volkswagen ID.4 models, including those remedied under the subject recalls. The recall remedy consists of replacement of the door handle assembly on all four doors as well as a software update.  The software update is performed to update the door handle parameters. The new door handle will have the membrane relocated to the back of the handle to avoid standing water within the handle.  Also, a protective coating will be on the front and back of the circuit board to avoid direct moisture formation. In view of the action being taken by Volkswagen, Recall 24V-651, ODI is closing this Recall Query.  The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.