NHTSA owner reports · September 18, 2026 snapshot.
Fuel/propulsion System complaints
15 reportsClear category filterMileage unknown · Jul 24, 2026
EngineFuel/propulsion System
On June 24, 2026, Safety Recall 20UF (Suction Jet Pump) was completed by an authorized Volkswagen dealer. Upon leaving the dealership, the vehicle immediately experienced a severe engine stall and extended no-start condition. During the recall service, liquid fuel flooded the EVAP lines and charcoal canister, saturating the inta…
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On June 24, 2026, Safety Recall 20UF (Suction Jet Pump) was completed by an authorized Volkswagen dealer. Upon leaving the dealership, the vehicle immediately experienced a severe engine stall and extended no-start condition. During the recall service, liquid fuel flooded the EVAP lines and charcoal canister, saturating the intake with raw fuel. This caused an immediate safety hazard, stalling the vehicle in active traffic in 110+ degree summer heat. The vehicle was brought back to the dealer, who confirmed the stall but incorrectly blamed a fuel injector, refusing to acknowledge the EVAP flooding caused by the recall work. Due to the no-start condition, the vehicle was flatbed towed. Raw fuel from this EVAP lines washed past the piston rings, requiring an emergency engine oil change to prevent catastrophic engine failure from severe oil dilution. VW Customer CARE (Case #07594393) refused reimbursement for the towing ($167.00) and oil flush ($101.74) resulting directly from the botched recall. VW failed to provide a safe, effective, cost-free recall remedy. Repair documents attached.
NHTSA ODI #11752743
Mileage unknown · Feb 7, 2026
Fuel/propulsion System
Had an immediate loss of propulsion event without warning (2-Feb-2026) after recall work completed on 16-Dec-20256 (24V110000). I lost propulsion on public roads and was lucky that this happened just after I exited the highway otherwise I would have ended up in a life threatening situation
NHTSA ODI #11716457
Mileage unknown · Oct 21, 2025
Fuel/propulsion System
Description of the Problem: The fuel pump failed and began spraying gasoline during operation. The malfunction was documented on video by an authorized Volkswagen mechanic and confirmed by a Volkswagen dealership in Honolulu, Hawaii. The component is available for inspection if required. Safety Risk: The failure caused pressuri…
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Description of the Problem: The fuel pump failed and began spraying gasoline during operation. The malfunction was documented on video by an authorized Volkswagen mechanic and confirmed by a Volkswagen dealership in Honolulu, Hawaii. The component is available for inspection if required. Safety Risk: The failure caused pressurized gasoline to spray within the engine compartment, presenting a serious fire and explosion hazard. This defect posed a danger to the driver, passengers, and others nearby due to potential ignition of leaked fuel. Reproduction and Inspection: The condition was reproduced and confirmed by both an independent authorized Volkswagen mechanic and a Volkswagen dealership in Honolulu. The issue has not yet been inspected by Volkswagen of America, insurance representatives, or police authorities. Warning Signs or Prior Symptoms: A strong smell of gasoline inside the passenger cabin was present prior to discovery of the leak. No dashboard warning lights or error messages appeared. Summary: Fuel pump failure caused gasoline to spray under pressure. The problem was verified by an authorized VW mechanic and dealership in Honolulu, HI. The defective component remains available for inspection. Immediate safety risk due to potential ignition of fuel vapors.
NHTSA ODI #11694805
Mileage unknown · Oct 13, 2025
Fuel/propulsion System
On October 13, 2025, while driving my 2017 Volkswagen GTI, I noticed a strong odor of gasoline inside and around the vehicle. After parking and inspecting the car, I observed a large pool of gasoline forming in front of the rear passenger-side wheel well. This poses a serious safety risk due to the potential for fire or explosi…
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On October 13, 2025, while driving my 2017 Volkswagen GTI, I noticed a strong odor of gasoline inside and around the vehicle. After parking and inspecting the car, I observed a large pool of gasoline forming in front of the rear passenger-side wheel well. This poses a serious safety risk due to the potential for fire or explosion from fuel leakage. This is the second time my vehicle has experienced gasoline leaking from this same area. The issue appears to originate from a component in or near the fuel system (potentially the fuel line, rollover valve, or suction jet pump assembly), but the specific part has not yet been confirmed. The vehicle is currently at Honolulu Volkswagen for inspection, and the affected components are available for review upon request. At this time, no warning lights, dashboard messages, or prior symptoms appeared before the leak occurred. The odor of gasoline was the first sign of the issue. I believe this recurring fuel leak presents a significant fire hazard and warrants further investigation by Volkswagen and NHTSA.
NHTSA ODI #11693205
Mileage unknown · Aug 12, 2025
Fuel/propulsion SystemUnknown Or Other
I had fuel leaking from my carbon canister. I was driving the previous day and noticed a gasoline smell. I thought it was something I ran over. The next day, while performing errands, I noticed the smell even more. Then I exited the vehicle to see the fuel pouring out of the car. The dealership has it now.
NHTSA ODI #11680099
Mileage unknown · Dec 22, 2024
Fuel/propulsion System
Earlier in 2024, Volkswagen of America issued a recall for the Suction Jet Pump, on the 14th of December i went to VW of Pompano Beach in Florida, to get the recall done, however, after they delivered back the car, it started to leak fuel after i put gas on it. On December 17th I took it again to the dealer to get it fixed and …
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Earlier in 2024, Volkswagen of America issued a recall for the Suction Jet Pump, on the 14th of December i went to VW of Pompano Beach in Florida, to get the recall done, however, after they delivered back the car, it started to leak fuel after i put gas on it. On December 17th I took it again to the dealer to get it fixed and they gave me back the vehicle on December 19th. On [XXX] I put gas on the vehicle and it started to leak fuel again and this time it was way worse than before. I accuse the dealer of being responsible of performing a bad job on the recall as the vehicle had never leaked fuel before I had the recall done. I have the vehicle since February 2024. It worries me that there is a big possibility that the car can catch on fire if by any reason there is a spark near to me or there is any thing that can trigger the fuel to ignite. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
NHTSA ODI #11632016
Mileage unknown · May 7, 2021
Fuel/propulsion System
THE FUEL TANK AND CHARCOAL CANISTER IN THIS VEHICLE HAVE HAD TO BE REPLACED TWICE, ONCE BY THE DEALER I PURCHASED FROM (WEEKS PRIOR TO PURCHASE) AND AGAIN NOT EVEN A WEEK AFTER PURCHASE. IT WAS REPORTED THAT THE CHARCOAL CANISTER FLOODED WHILE FUELING, HOWEVER I NEVER TOP OFF MY VEHICLES. THIS ISSUES SEEMS TO BE COMMON IN THIS P…
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THE FUEL TANK AND CHARCOAL CANISTER IN THIS VEHICLE HAVE HAD TO BE REPLACED TWICE, ONCE BY THE DEALER I PURCHASED FROM (WEEKS PRIOR TO PURCHASE) AND AGAIN NOT EVEN A WEEK AFTER PURCHASE. IT WAS REPORTED THAT THE CHARCOAL CANISTER FLOODED WHILE FUELING, HOWEVER I NEVER TOP OFF MY VEHICLES. THIS ISSUES SEEMS TO BE COMMON IN THIS PARTICULAR MAKE AND MODEL. I NOTICED IT BY SMELL AT FIRST, BUT DIDN'T INVESTIGATE UNTIL I NOTICED A SIGNIFICANT DECLINE IN MY FUEL LEVEL OVERNIGHT, WHILE PARKED. ONCE I BEGAN TO INVESTIGATE I NOTICED A FUEL LEAK NEAR THE FUELING DOOR AT THE REAR PASSENGER SIDE OF THE VEHICLE.
NHTSA ODI #11415615
34,000 miles · Apr 9, 2021
Fuel/propulsion System
FUEL TANK WOULD NOT ACCEPT REFUELING. WHEN CHECKED OUT WAS FOUND THAT TANK WAS LEAKING GAS. CAR WAS TAKEN TO THE DEALER AND THEY STATED THE CAR WAS OUT OF WARRANTY AND ACKNOWLEDGED THE FUEL TANK WAS LEAKING GASOLINE. THE CAR HAS NEVER BEEN INVOLVED IN AN ACCIDENT OF ANY TYPE.
NHTSA ODI #11407178
34,000 miles · Mar 15, 2021
Fuel/propulsion System
COULD NOT PUMP GAS INTO THE GAS TANK. COULD INSERT THE PUMP NOZZLE INTO THE OPENING TO THE GAS TANK. WHEN TRIED TO PUMP GAS, GAS WOULD NOT GO INTO THE TANK AND SPILL OUT. THIS PROBLEM IS ALREADY A RECALL ON THE VW GTI 2015 MODEL. VEHICLE WAS STATIONARY AT A GAS PUMP.
NHTSA ODI #11403155
35,000 miles · Oct 12, 2020
Fuel/propulsion System
FIRST NOTICED STRONG FUEL SMELL COMING FROM REAR PASSENGER SIDE WHEEL WELL. FUEL SMELL DISSIPATED AFTER AROUND 45 MINUTES. THE NEXT TIME I DROVE THE CAR, IT BEGAN BUCKING AS IF THERE WAS A FUEL PRESSURE ERROR. BY THE TIME I LIMPED THE CAR INTO MY DRIVEWAY, FUEL WAS POURING OUT OF THE SAME WHEEL WELL. THE CAR HAS LEAKED FUEL …
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FIRST NOTICED STRONG FUEL SMELL COMING FROM REAR PASSENGER SIDE WHEEL WELL. FUEL SMELL DISSIPATED AFTER AROUND 45 MINUTES. THE NEXT TIME I DROVE THE CAR, IT BEGAN BUCKING AS IF THERE WAS A FUEL PRESSURE ERROR. BY THE TIME I LIMPED THE CAR INTO MY DRIVEWAY, FUEL WAS POURING OUT OF THE SAME WHEEL WELL. THE CAR HAS LEAKED FUEL ON TWO MORE OCCASIONS SINCE THEN. I'VE SINCE FOUND OUT THAT THIS IS A KNOWN ISSUE THAT VOLKSWAGEN ADDRESSED IN SAFETY RECALL 20Y6. FAULTY ELEMENTS IN THE FUEL TANK ARE CAUSING GASOLINE TO PURGE INTO THE EVAP SYSTEM AND THEN LEAK THROUGH THE EVAP CANISTER, DOWN ONTO THE WHEEL WELL. VW APPARENTLY MADE A BUSINESS DECISION NOT TO INCLUDE 2017 GOLFS IN THAT RECALL, DESPITE BEING IDENTICAL CARS. A QUICK LOOK THROUGH THESE COMPLAINTS OR IN VARIOUS VOLKSWAGEN FORUMS WILL SHOW THAT THIS ISSUE IS COMMON AND POPPING UP IN MORE AND MORE 2017 CARS AT AROUND 35K MILES.
NHTSA ODI #11364005
Official recalls
2Feb 14, 2024
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.
Aug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Consequence & remedy
Consequence: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Additional source detail variants (2)
Electrical SYSTEM:IGNITION:ANTI-THEFT:CONTROL Module
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Consequence: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Steering:column LOCKING:ANTI-THEFT Device
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Consequence: Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ23007 · Fuel Leak Due To Suction Jet Pump Failure Within Fuel Tank (remedy Effectiveness Of Recall 16V647)
Opened Dec 12, 2023 · Closed Jul 1, 2024
Status: closed (inferred from source dates) · Fuel System, Gasoline; Fuel System, Gasoline:storage:evaporative Emissions:canister; Fuel System, Gasoline:storage:tank Assembly
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (3)
Fuel System, Gasoline:storage:evaporative Emissions:canister
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Fuel System, Gasoline:storage:tank Assembly
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Fuel System, Gasoline
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VW’s recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VW’s projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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