2023 Volkswagen Golf R

The contact owns a 2023 Volkswagen Golf R. The contact stated that while the vehicle was at a stop light on an incline, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a three-second delay before the vehicle responded. The contact stated that due to the failure, the vehicle was almost rear-ended by a local fire truck that was responding to a call. In addition, the contact stated that the failure had occurred over ten times since the vehicle was purchased in August 2023. The vehicle was taken to the dealer; however, the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 20.

These issues are related to unintentional use of controls on the steering wheel while driving. Pressing the blue “R” button on the left-side of the steering wheel initiates an immediate change in the Driving Mode. Driving Mode includes settings to the engine, transmission, suspension, steering, driver displays and dynamic safety systems. There is an orange warning panel in the Owner's Manual stating that this feature is active when driving. The “R” button is covered by my hand when holding the steering wheel in the 9 o’clock position. I often engage this function by mistake while driving due to the flawed ergonomic design of the steering wheel. There is a similar issue with the “View” buttons on the other side of the steering wheel.