1993 Volkswagen Eurovan

TL*THE CONTACT OWNS A 1993 VOLKSWAGEN EUROVAN. THE CURRENT MILEAGE WAS 200000. THE VEHICLE WAS SERVICED FOR NHTSA RECALL# 00V039000, REPLACING PART NUMBER 701201363E FUEL LINE, FEED AND PART NUMBER 701201363C FUEL LINE, RETURN. THE CONTACT STATED THAT HIS 1995 HAS THE SAME PARTS ON IT, BUT ARE NOT EXPERIENCING ANY PROBLEMS AS OF YET. THE CONTACT STATED THAT VOLKSWAGEN SHOULD RECALL THE 1995 AND ANY VEHICLES THAT ARE USING THESE PARTS. THE CONTACT WANTS TO GET HIS 1995 REPAIRED BUT VOLKSWAGEN WILL NOT SELL HIM THE PART.

CONSUMER WAS TRAVELING ABOUT 15MPH ON A RESIDENTIAL STREET. SHE HAD THE WINDOW ROLLED UP, AND SHE STARTED FEELING SICK. SHE PULLED OVER AND NOTICED WHITE SMOKE COMING FROM HOOD AREA. CONSUMER WENT TO GET HER HUSBAND, AND WHEN SHE RETURNED VEHICLE WAS IN FLAMES. VEHICLE WAS TOTALED. *AK PRIOR TO THE RECALL THE FUEL LINE FAILED (00V-039). CUSTOMER LATER FOUND OUT THAT THERE WAS A RECALL. *YH

A RECALL ON FUEL LINES WAS ISSUED IN MARCH OR APRIL. UP TO THIS DATE VWOA REFUSES TO PERFORM THE REQUIRED FUEL LINE REPLACEMENT. I HAVE HAD TWO APPOINTMENTS WITH A DEALER (AFTER VWOA AUTHORIZED THE REPLACEMENT OVER THE PHONE) AND BOTH TIMES I WAS SENT HOME. THE FIRST TIME THE DEALER CLAIMED THERE WAS NOT RECALL. AFTER VWOA CALLED HIM HE CONSENTED TO PERFORMING THE RECALL. AS I PICKED UP THE VAN I RECEIVED A STATEMENT THAT THE LINES WERE PERFORMING ACCORDING TO WV SPECIFICATIONS. WHEN I CHECKED UNDER THE HOOD I REALIZED THAT THEY HAD NOT CHANGED THE LINES. I BELIEVE THEY WERE FRAUDULENT. WHEN I QUESTIONED THE MANAGER HE CLAIMED THERE WAS NO RECALL. THE SECOND TIME HE CLAIMED HIS FACTORY REP DID NOT AUTHORIZE THE REPAIR. THE VW DEALER IN QUESTION IS LAND VW IN DURHAM, NC. THE SERVICE MANAGER IS DAVE WILCOX. HE SIMPLY REFUSES TO FIX THE FUEL LINES. I BELIEVE VWOA IS TRYING TO COVER UP AND STALL. MY LINES ARE LEAKING BUT NOONE WILL FIX THEM. WHY DOES THE GOVERNMENT NOT ENFORCE MANDATED RECALLS?? HOW LONG WILL IT TAKE BEFORE VW AND THE GOVERNMENT WILL TAKE ACTION? HOW MANY EUROVANS HAVE TO GO UP IN FLAMES. I WANTED THE LINES REPLACED BEFORE I DRIVE THE VAN TO IDAHO FROM NC (WE ARE MOVING) BUT THE DEALER REFUSES. MY NEW ADDRESS IS 2062 CASSIA ST, POCATELLO, ID 83201 (NO PHONE, YET--BUT MY EMAIL REMAINS THE SAME). HOPE I GET THERE W/O AN ENGINE FIRE.