2023 Volkswagen Atlas

Current mileage: 55,000 miles, and the warranty expired at 50,000 miles. Shortly after the expiration, a bunch of warning alerts started to pop up, along with a solid yellow check engine light. I had the error codes read, and it came back as, “P2402 SAE: EVAP System Leak Detection Pump Control Circuit: High." In order for any work to be performed, VW demands a $212 diagnostic fee in order to even determine what is wrong with the vehicle. If the EVAP pump is found to be bad as the code suggests, it would cost anywhere between $700-900 to fix. So, I took to Google to figure out what is going on. There are pages and pages of documentation from other VW drivers who have the exact same issue. So, why has it not been listed as a safety recall yet? That's what I want to know. Many VW drivers reported that they were given a warranty extension for this KNOWN issue, so I thought...that's all it would take for me to be happy. So, I called the same dealership back and was told that my vehicle is ineligible for the warranty extension even though I am experiencing the exact same issue of the people who were given the warranty extension. Many other VW customers have reported this known issue as well because VW is aware of the issue but is not doing anything about it. As far as I know, the car runs fine, but the alerts and check engine light are there every time I start up the car and never go away. The vehicle is available for inspection upon request. My safety and the safety of others is put at risk every time I drive. When I get into my car, several alerts go off. Very distracting and dangerous. When I go to back out of my driveway, the backup camera works for a few seconds and then blacks out and goes back to the main screen and starts beeping new alerts. Very dangerous. As I am driving, all of the alerts are going off again, thus distracting me behind the wheel. With the codes present, it will not allow me to use remote start on either my key FOB or in the app.

(part 2) vehicle service records available upon request. The only problem confirmed by the dealership is infotainment system issues on multiple occasions. All aforementioned issues in complaint 1 are legitimate safety issues. If a vehicle is in motion, or needs to be in motion on a public road/highway/crossing railroad & transit tracks, etc. and shuts down, sputters, or lunges, it could be fatal for not only myself and occupants of my vehicle, but could be a danger to others on the road or walkways as well. Further scenarios noted, but not limited to the following: 07/10/23, vehicle lunged forward as if I hit the gas while my foot was firmly pressed on the brake, while waiting to turn onto a busy state road. This is a huge safety issue. I could have rear-ended someone if they were in front of me, or hit into oncoming traffic if anyone was passing by at that moment. 6/25/23, while driving my VW dealership loaner vehicle, a '23 Atlas, engine jumped as if the gas peddle was pressed while at a complete stop in city-setting traffic and moved forward. I reported both incidents to VW dealership. I was told the F5 module was to blame for most issues, due to them being "COVID" era computer chips, and once they became available they would replace. 07/31/23, I was told a new module would not help, that instead a software update to the infotainment system should fix any problems, and the update was performed. To date, three software updates have been performed on this vehicle, including a new F1 module on 10/6/23. All problems still randomly persist, without rhyme or reason. These are not the only problems with this vehicle, per guidelines, I am keeping to immediate safety issues. 09/03/23 VW engaged brakes while backing up onto a brand new driveway with no vehicles, plants, people around. Back-up assist will not shut down while towing cargo carrier unless aftermarket part is purchased, making the vehicle brake as if avoiding crash and jarring occupants.

The start/stop system will activate and shut the vehicle down totally (at random times), even when in drive, and at times prematurely before even coming to a complete stop. When you move the steering wheel or take your foot off of the brake, the vehicle should automatically start back up, but the vehicle totally shuts off, asking: "Did you forget anything? Everyone out of the vehicle?" [XXX], first occurrence of this completely shutting down in the city of Pittsburgh, PA, on a busy bridge after the vehicle was idling for about 45-60 seconds in traffic. I hadn't experienced this problem in any vehicle before, so it took quick thinking to figure out that I had to put the vehicle back into park before it would start back up. If I had to move quickly, I was not able to do so. [XXX] while pulling out from a stop, nothing in front of us at all, the vehicle started to shut down while pressing the gas and at the same time the front collision system was beeping even though there was nothing at all in front of us. [XXX] infotainment screen blacked out for the VW technician while it was in for service due to multiple issues. The reason I am stating that in this complaint: multiple VW technicians and service personnel have stated that the infotainment system is the brain for the vehicle, if it is acting up, can cause problems with almost anything in the vehicle. [XXX], in the middle of a quick 3-point turn at the end of my street, the engine shut down totally while shifting from drive to reverse, asked if I forgot anything/anyone in the backseat, then, when shifting to park (to start the vehicle back up a.s.a.p.), it started itself back up without me touching the start/stop ignition button. [XXX] while accelerating up a hill in Pittsburgh, the vehicle started sputtering as if it was stalling out, engine misfiring. [XXX] vehicle in drive, stopped for approx. 20 seconds, again shut completely down, shift to P to restart. (con't) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(