2022 Volkswagen Atlas

The infotainment module in my vehicle that I purchased in March 2026 has completely gone out and was deemed faulty by two different Volkswagen dealerships. Because of this amenity no longer working, I do not have access to a backup camera, the SOS feature, safety sensors, navigation, control to the dashboard (I cannot set an accurate time), hands free phone connection to the screen and the many other necessities that are directly linked to the infotainment system. My husband and I are expecting our first baby any day now, and we purchased this car specifically for the safety features — now we no longer have them. The part to fix this issue has been on back order with Volkswagen for quite a long time and I cannot get a definite answer from anyone as to when it will be back in stock. Multiple dealerships and car technician businesses have relayed to us that this is an issue they have seen many times with the newer Volkswagen models. They have confirmed that nobody has a timeline on when the part will be back in, and the only way for my husband and I to stay updated about the status of the back order part is to consistently call the Volkswagen dealership for an update. This issue occurred at the beginning on July, with no warning signs. The screen cut off and that was the end of it. We have spent over $500 getting diagnostics and trying to solve this issue, but we have had no luck and no help. Volkswagen states on its official website, “For us, integrity means taking a stance. Integrity acts as an inner compass to do the right thing out of our own conviction – regardless of economic or social pressure,” and we feel very strongly that this is an issue of safety and utmost importance.

My vehicle warning sensors continue to fail despite having them replaced and now their is an unrepairable recall that my cause my passenger airbag to not deploy during head on collision. I feel these are critical safety features are main reasons for purchasing my vehicle. I do not feel safe driving my vehicle with failing and/or potentially failing safety features. I was widowed 18 months ago. If my vehicle causes me to inadvertently harm my passenger due to a safety feature failure I will not be able to live with that. I am very disappointed in VW for the suggestion to turn off the warning features as a solution and the fact that they have yet to come up with a fix for the recall. My vehicle is only 2 years old and I do not feel safe in it. In addition, I am having to have a second fuel injector replaced due to it failing. I believe I was sold a lemon.

My sensors continue to beep when there is no obstruction around the vehicle. At times, this will also cause the brakes to grind. When I take it in for inspection, they are unable to find any malfunction because this happens inconsistently. This puts myself and others at risk because it is very distracting to the driver. The vehicle has been inspected by the service dealer, but they have not been able to reproduce the problem. Other lights have also popped up randomly... the driver seat belt sign, when I did have my seat belt on and the EPC sign while I drove down my street.

Began getting front end collision alerts and unexpected automatic emergency braking shortly after purchase. Unexpected braking, slowing/stopping of the vehicle is a safety hazard. Returned car to VW dealer in Irvine, CA in Feb 2023 and July 2023. Explained this was safety issue concern. The dealer claimed the issue was from damaged front bumper sensors from debris or other impacts, though the car is only operated normally on So. Cal. roads and freeways. Dealer also claimed that small windshield chips were causing the sensors and front collision system to malfunction. We stated that these safety related components should withstand more than a few months of normal driving and the warnings/unintended braking presented a safety hazard to us and other drivers. I told the dealer the issue is not the sensors, but likely a bigger underlying problem with the system’s programing or software. The dealer insisted the sensors and windshield were the issue. Knowing it was unlikely the sensors, I requested the dealer provide me with the original sensors for future inspection. Both dealer and VW initially refused to cover any “repairs.” Once mentioned contacting DOT ODI, VW offered to pay for labor of the sensors if we purchased the 3 required ($661.48). Dealer said we would need to pay for the windshield ($789.89) and installation ($250.00)and they would cover cost of calibrating the windshield sensors. Total out of pocked $1,701.37. Told them I wanted just to do the sensors first to see if that alone would solve the problem. They said if we did not purchase the windshield at that time, if we needed it afterwards, they would charge an additional $450 for calibration. Once the work was complete we picked up the car on [XXX]. On [XXX] the car again started to experience the same false front collision warnings. The dealer only advised to return car for a third time for the same issue. This serious issue needs to be corrected in the interest of driver safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI

The contact owns a 2022 Volkswagen Atlas. The contact stated that the Forward Collision Avoidance system was malfunctioning. The contact stated while driving 30-45 MPH, the Forward Collision Avoidance warning light illuminated while there were no vehicles or objects nearby. The vehicle was taken to the dealer, who informed the contact that the Forward Collision Avoidance system could have been triggered by significantly small objects and was operating as designed. The contact stated that the failure had been reoccurring. Additionally, the contact stated that while reversing, the rearview camera image displayed, then disappeared. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer for diagnostic tests; however, the dealer failed to update the contact for two weeks. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer informed the contact that they were waiting for an engineer to provide the next steps going forward. The failure mileage was unknown.

After an automatic software update, the navigation screen and all systems that are accessed through that screen no longer work. This includes the back-up cameras for the vehicle. The vehicle was returned to the dealer who was unable to fix it citing they do not have the necessary "computer chip" and did not know when they would be able to get them. The vehicle was returned to me. There is limited visibility through the rear window of this vehicle and the absence of a back-up camera is problematic.

The infotainment center of the vehicle does not start/work upon start of the car. I get a notification on the dashboard that audio is not available. The whole infotainment center not working on startup means I cannot view the picture/video feed from the rear camera. I tried activating the park assist feature to activate the camera but it did not work because the infotainment center was inoperable. I purchased the car one week ago and have had this issue on starting up the car everyday this past week. It takes anywhere from 2-10 minutes before the infotainment center is operable. I have notified the dealership and they have not been able to reproduce the issue because they acquire the vehicle after the info center is operable. I am not able to have the vehicle serviced at the dealership until Feb. 23, 2022. They have advised to “reset” the infotainment center. The sales associate who sold me the car did this and the problem still exists. Because I purchased the car new, with 10 miles, I did not anticipate this issue.