2024 Volkswagen Atlas Cross Sport

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving 80 MPH with the cruise control activated, the ADAS system misread the highway speed limit, and the vehicle suddenly decelerated. There were no warning lights illuminated. The vehicle was driven at various speeds with the cruise control activated; however, whenever the vehicle detected a traffic sign, the vehicle adjusted to the sign image; however, while school was not in session, the ADAS system adjusted the cruise control to the speed limit on the road sign. The vehicle was then taken to a dealer where it was diagnosed with software system failure. The vehicle was repaired, and the software was reset; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,640.

I was driving south in an 80-mph zone on [XXX] between Brookings and Sioux Falls. I had my cruise control set to 82 and had just completed a lane change after passing a semi truck. With no change in the speed limit, the car shifted the set MPH to 30mph and engaged the braking system sharply. I was able to override by pushing the gas, but the mph setting was still set. The experience was a more extreme event than other similar instances I’ve had (e.g., car shifting from a 30mph to 15 because of a school zone but not school hours so sign not relevant) because of the speed, proximity to other cars, and the absence of a change in speed indicator. I believe this glitch is a major concern for safety and appreciate your time in reviewing my concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The display unit continuously reboots or shuts down. When it does this, warnings go off stating safety features are all disabled and not available. This is very dangerous and they dealership says there is no fix. The monitor/display reboots every continuously through the drive and no matter how many hard resets we do it continues. Throughout the reboot cycles no safety features are available per the car display. You can't use backup camera, no cruise control, no braking/collision avoidance, ... none of the features work. This has been going on since October 2024 and the dealership says they have known about this for over a year and still no fix.

Have had the car for about 3 months. In that time frame the main display for the radio and vehicle monitoring will go out and become unreadable. This will cause the various sensors to go inop, these include but not always the front collision/brake sensor, the lane departure system, adaptive cruise control, etc. I have had the car in three times and the dealership will reset the system, say they do a firmware update and it still has the same issues. According to the dealership VW is aware of this issue and it is affecting multiple vehicles manufactured in 2024. Have not had an incident, but have a concern that a failure could happen and the vehicle not perform as designed causing an accident. Iam not able to disable the various sensors that this head unit controls or links together with others. Not comfortable that the car is functioning to designed specs.

forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.

On Two separate occasions one with me driving and the other my wife driving on interstate 84 adaptive cruise control engaged each time in a construction zone posted 70mph. The vehicle abruptly slowed down to 30mph with no warning, also there NOT any 30 mph signs. Thankfully it was not a busy part of the day, the outcome could have been disastrous. On the first occasion she was my passenger, the second I was her passenger. The vehicle is a 2024 Volkswagen Atlas Cross Sport SEL with under 1000 miles on it.