NHTSA owner reports · September 18, 2026 snapshot.
Air Bags complaints
12 reportsClear category filterMileage unknown · Oct 6, 2023
Air Bags
Subject: Formal Complaint Regarding Potential Safety Issue - 2009-2015 Toyota Venza Models Dear National Highway Traffic Safety Administration (NHTSA), I am writing to formally report a potential safety concern related to the 2009-2015 Toyota Venza Models. The issue pertains to a discernible creaking sound originating from the…
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Subject: Formal Complaint Regarding Potential Safety Issue - 2009-2015 Toyota Venza Models Dear National Highway Traffic Safety Administration (NHTSA), I am writing to formally report a potential safety concern related to the 2009-2015 Toyota Venza Models. The issue pertains to a discernible creaking sound originating from the turn signal stalk when the turn signals are engaged and the steering wheel is turned. Upon thorough examination, it has been identified that the source of this noise is the clock spring, a crucial airbag component designated by its yellow color and distinguished by two orange and yellow wires. It is imperative to emphasize that the clock spring, being a vital element of the airbag system, plays a pivotal role in ensuring occupant safety. Unfortunately, the persistent "clicking/ratcheting" noise associated with the turn signals in these models has been observed to have adverse consequences over time. This prolonged issue leads to clock spring failure, subsequently triggering the activation of the airbag light. It has come to my attention that Toyota is aware of this concern, yet no remedial action has been taken, purportedly due to the relatively low sales volume of the Venza. It is notable that this noise issue is widespread among used Venzas, signifying a systemic problem that necessitates prompt attention. In circumstances where vital airbag components are intricately connected to sensitive elements like the clock spring, the presence of abnormal noises should be considered a cause for concern. Given the critical role of these components in ensuring the efficacy of the airbag system, I urge the NHTSA to investigate this matter thoroughly. The safety and well-being of vehicle occupants should always be of paramount importance, irrespective of sales figures. Your intervention in addressing and rectifying this potential safety issue would undoubtedly contribute to enhancing the overall safety standards of the affected Toyota Venza Models.
NHTSA ODI #11548549
40,000 miles · Oct 22, 2021
Air BagsSeat Belts
The contact owns a 2013 Toyota Venza. The contact stated when starting the vehicle, the contact noticed that the air bag warning light was illuminated. Additionally, the passenger’s side seat belt warning light remained illuminated with a passenger in the seat. The contact stated that the driver’s side and passenger’s side air b…
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The contact owns a 2013 Toyota Venza. The contact stated when starting the vehicle, the contact noticed that the air bag warning light was illuminated. Additionally, the passenger’s side seat belt warning light remained illuminated with a passenger in the seat. The contact stated that the driver’s side and passenger’s side air bags seat belts warning lights recently started to remain illuminated. The local dealer was contacted about inspecting the vehicle however, the contact declined after being provided a cost to do the diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
NHTSA ODI #11437835
91,000 miles · Aug 3, 2021
Air Bags
The contact owns a 2013 Toyota Venza. The contact received notification of NHTSA Campaign Number: 21V257000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warni…
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The contact owns a 2013 Toyota Venza. The contact received notification of NHTSA Campaign Number: 21V257000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated while starting the vehicle. The dealer was made aware of the failure but informed the contact that parts were not available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 91,000.
NHTSA ODI #11427590
Mileage unknown · Jul 20, 2021
Air Bags
The contact owns a 2013 Toyota Venza. The contact received notification of NHTSA campaign number: 21V257000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer wer…
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The contact owns a 2013 Toyota Venza. The contact received notification of NHTSA campaign number: 21V257000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA ODI #11425673
160,000 miles · May 11, 2021
Air BagsInjury
TL* THE CONTACT OWNED A 2013 TOYOTA VENZA. THE CONTACT STATED WHILE DRIVING AT 20 MPH, ANOTHER VEHICLE HAD IMPACTED INTO THE CONTACTS VEHICLE ON THE DRIVER SIDE; NONE OF THE AIR BAGS DEPLOYED. THE CONTACT STATED MULTIPLE INJURIES (THE CONTACT WAS THE ONLY ONE IN THEIR VEHICLE). THE CONTACT WOKE UP IN THE HOSPITAL WHILE RECEIVING…
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TL* THE CONTACT OWNED A 2013 TOYOTA VENZA. THE CONTACT STATED WHILE DRIVING AT 20 MPH, ANOTHER VEHICLE HAD IMPACTED INTO THE CONTACTS VEHICLE ON THE DRIVER SIDE; NONE OF THE AIR BAGS DEPLOYED. THE CONTACT STATED MULTIPLE INJURIES (THE CONTACT WAS THE ONLY ONE IN THEIR VEHICLE). THE CONTACT WOKE UP IN THE HOSPITAL WHILE RECEIVING MEDICAL CARE FOR HEADACHES, BRUISING ON THE LEFT ARM, LOWER BACK BRUISING AND BRUISING ON THE CHEST WHICH RESULTED IN INTERNAL BLEEDING. A POLICE REPORT WAS FILED. THE CONTACT STATED THE VEHICLE WAS TOWED TO INSURANCE LOT WHERE IT WAS DIAGNOSED WITH BEING DESTROYED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
NHTSA ODI #11416165
Mileage unknown · Apr 16, 2021
Air Bags
THE AIRBAG WARNING SYSTEM LIGHT CAME ON IN DEC 2019. I PURCHASED A DTC READER BLUE DRIVER) AND SCANNED THE VEHICLE. AIRBAG CODE B1698 REGISTERED. I SWITCHED LEFT DOOR SENSOR WITH THE RIGHT DOOR SENSOR AND STILL THE LEFT DOOR SENSOR CODE REMAINED. I DISMANTLED THE CENTER CONSOLE, LEFT AND RIGHT DOOR PANELS, ETC. BUT COULD NOT RE…
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THE AIRBAG WARNING SYSTEM LIGHT CAME ON IN DEC 2019. I PURCHASED A DTC READER BLUE DRIVER) AND SCANNED THE VEHICLE. AIRBAG CODE B1698 REGISTERED. I SWITCHED LEFT DOOR SENSOR WITH THE RIGHT DOOR SENSOR AND STILL THE LEFT DOOR SENSOR CODE REMAINED. I DISMANTLED THE CENTER CONSOLE, LEFT AND RIGHT DOOR PANELS, ETC. BUT COULD NOT RESOLVE THE MALFUNCTION CODE. I FINALLY GAVE UP AND HAVE DRIVEN WITHOUT AN ACTIVE AIRBAG SYSTEM. I'M FILING THIS COMPLAINT IN SUPPORT OF YOUR RECALL FOR THE TOYOTA VENZA AIRBAG WIRING.
NHTSA ODI #11408354
94,801 miles · Jan 23, 2021
Air Bags
ERROR MESSAGE: CHECK SRS AIRBAG SYSTEM LIGHT CAME ON. I WAS DRIVING ON A HIGHWAY AT ABOUT 50 MPH. TOOK CAR TO MY MECHANIC WHO HOOKED IT TO THE COMPUTER DIAGNOSTIC MACHINE. HE SAID THIS WAS THE 2ND TIME THE LIGHT CAME ON (FIRST TIME FOR ME SINCE AUGUST 2014) PER THE DIAGNOSTIC MACHINE HISTORY. TOOK TO DEALERSHIP 1/23/2021
NHTSA ODI #11389591
60,000 miles · Jul 6, 2018
Air BagsStructure
TL* THE CONTACT OWNS A 2013 TOYOTA VENZA. UPON ENTERING THE VEHICLE, WATER WAS DISCOVERED ON THE FRONT PASSENGER SIDE FLOORMAT. THE CONTACT HEARD WATER SWISHING AROUND UNDERNEATH THE DASHBOARD. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER (BREDEMANN TOYOTA, 1301 W DEMPSTER ST, PARK RIDGE, IL 60068, (847) 65…
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TL* THE CONTACT OWNS A 2013 TOYOTA VENZA. UPON ENTERING THE VEHICLE, WATER WAS DISCOVERED ON THE FRONT PASSENGER SIDE FLOORMAT. THE CONTACT HEARD WATER SWISHING AROUND UNDERNEATH THE DASHBOARD. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER (BREDEMANN TOYOTA, 1301 W DEMPSTER ST, PARK RIDGE, IL 60068, (847) 655-1435) ADVISED THE CONTACT TO SCHEDULE A DIAGNOSTIC AND REPAIR APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11109852
55,000 miles · Jan 13, 2018
Air BagsCrashInjury
WHILE DRIVING ON A WET 50 DEGREE NIGHT IN JANUARY 12 T AND LOST TOTAL VISABILITY WHEN ENTERING LYNDON VERMON GOING AROUND 20 MPH AND RAN INTO A TELEPHONE POLE AND THE AIRBAGS DID NOT DEPLOY. MY HUSBAND, THE DRIVER, SUSTAINED SERIOUS INJURIES INCLUDING A BROKEN STERNUM AND 5 BROKEN RIBS AND CONSIDERABLE INTERNAL BLEEDING. THE P…
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WHILE DRIVING ON A WET 50 DEGREE NIGHT IN JANUARY 12 T AND LOST TOTAL VISABILITY WHEN ENTERING LYNDON VERMON GOING AROUND 20 MPH AND RAN INTO A TELEPHONE POLE AND THE AIRBAGS DID NOT DEPLOY. MY HUSBAND, THE DRIVER, SUSTAINED SERIOUS INJURIES INCLUDING A BROKEN STERNUM AND 5 BROKEN RIBS AND CONSIDERABLE INTERNAL BLEEDING. THE POLICE SAID THE VEHICLE WAS TOTALED.
NHTSA ODI #11062646
30,000 miles · Jan 26, 2016
Air BagsUnknown Or OtherCrashInjury
I WAS DRIVING THROUGH AN INTERSECTION ON A GREEN LIGHT AND WAS STRUCK BY ANOTHER CAR RUNNING A RED LIGHT. DAMAGING THE FRONT AND BOTH SIDES OF MY CAR. I HAVE INJURIES AND MY CAR WAS TOTALED BY THE INSURANCE COMPANY. THE AIRBAGS DID NOT DEPLOY.
NHTSA ODI #10822300
Official recalls
4Apr 13, 2021
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2009-2015 Venza vehicles. The Supplemental Restraint System (SRS) wiring may become damaged with regular use of the driver-side door.
Consequence & remedy
Consequence: Damaged wires may cause the air bag sensor to become inoperable, preventing the deployment of the side and curtain air bags on the driver side and increasing the risk of injury during a crash.
Remedy: Dealers will inspect and, if necessary, replace the driver-side front door wire harness, free of charge. Owner notification letters were mailed October 19, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 21TB01/21TA01.
Oct 17, 2013
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence & remedy
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Additional source detail variants (3)
Equipment:appliance:air Conditioner
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Air Bags
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Electrical System
Toyota is recalling certain model year 2012-2013 Avalon, Avalon HV, Venza, Camry, and Camry HV vehicles. In the affected vehicles, the drain hose for the air conditioning condenser may become clogged causing water to accumulate at the bottom of the air conditioning condenser unit housing. The accumulated water may then leak through a seam in the housing onto the air bag control module potentially resulting in a short circuit of the module.
Consequence: A short circuit may cause the air bags to become disabled or inadvertently deploy. An inadvertent airbag deployment can increase the risk of injury or the possibility of a crash. An inoperative airbag can increase the risk of injury in a severe crash. The power steering assist could also become inoperable resulting in increased steering effort and can increase the risk of a crash at low speeds.
Remedy: Toyota will notify owners, and dealers will seal the air conditioning condenser unit housing and install a protective cover on the airbag control module, free of charge. The recall began on February 5, 2014. Owners may contact Toyota at 1-800-331-4331.
Apr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Remedy: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Jan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence & remedy
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Additional source detail variants (2)
Seats
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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