2021 Toyota Venza Hybrid

The contact owns a 2021 Toyota Venza. The contact stated that the windshield started to crack at the base and extended to the driver’s side. The contact stated that the crack had expanded significantly. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000.

I purchased my car on Dec. 21, 2021 and on March 12, 2022, a small pebble hit the driver side windshield on the lower side and created a small ding. By the next day, the windshield had a 30 inch crack across the drivers side in an arch toward the top center. It took until April 19, 2022 before the replacement windshield could be installed due to back order. My drivers visibility was terrible with sun glare on this crack. I had to pay my deductible to have it replaced. On May 16, 2022, as I was driving down the highway another small rock apparently hit the passengers side lower part of the windshield, but this time it shattered the glass so hard that a hole was formed and shards of glass shot out all over my dash. The crack went two ways up toward the top center in another arch. This scared me so bad I was shaking. Now my car is not safe to drive and I don't know how long it will take to have this OEM windshield replaced yet again. There is something wrong and now I am seeing that there are many more people with this same problem. There is also a class action lawsuit against Toyota for knowing the windshields are bad and refusing to do anything about it.

My new 2021 Toyota Venza front windshield spontaneously develops small cracks and micro-fractures. I noticed the first crack on the driver's side within about 6 months after purchasing the Venza. Since then, I the windshield has developed hundreds of tiny fractures which are especially noticeable when the sun shines through the windshield, just after sunrise or just before sunset. When the sun hits the cracks in the windshield, they all light up at once and the bright lights impede visibility. The windshield was inspected by the Toyota service department on two separate occasions. It was explained that the windshield is not covered by the usual car warranty or extended warranty. It was suggested by the service technician and service manager that the cracks were possibly due to gravel or sand hitting the windshield, which is considered normal wear and tear by Toyota. I explained that I have less than 18,000 miles on my car, I drive on only paved roads, and have never been pelted by gravel or sand. My car is also kept in a garage when not in use.

Defective Component: Front Windshield. Available for Inspection: Yes The passenger side windshield has a tiny crack 25 and 1/2 inches from base of windshield that extends upward 7 and 1/4 inches and arcs toward the drivers' side 4 and 1/2 inches. The car was secured in our garage from 1/4/22---4/19/22. It was not driven until 4/21/22. Shortly after the first drive the defect was noticed. Concerned that entire window could crack and lead to an accident or further repair costs. Have appt. with dealer, but my research has indicated the dealer does not cover under warranty and Toyota will not issue recall even though many others have experienced the same issue. Inspected by other agencies or organizations: No Warnings, messages, or symptoms: No