2002 Toyota Sienna

MY 2002 SIENNA HAS 26,000 MILES ON IT AND HAS A LOUD ENGINE KNOCKING WHEN ACCELERATING AT CERTAIN SPEEDS. IT HAS BEEN DOING IT FOR ABOUT THE LAST 6000 MILES. AT 20,000 MILES, SCOTT CLARKES TOYOTA IN CHARLOTTE TOLD ME TO USE A BETTER GRADE GASOLINE, WITH NO RESULTS. AT 24,000 MILES, THEY TOLD ME I HAVE SPARK KNOCK AND NEED TO DRIVE THE CAR AT HIGHER SPEEDS MORE OFTEN. (I DRIVE MOSTLY IN THE CITY). READING THE OTHER COMPLAINTS ABOUT SLUDGE, I THINK THIS IS RELATED, SINCE THEY TOLD ME MY OIL WAS SLUDGEY TOO. I THINK THIS PROBLEM NEEDS TO BE INVESTIGATED AND RECALLED. *AK

2002 TOYOTA SIENNA WITH 47,542 MILES BRAKES SQUEAK WHEN STOPPING. TOYOTA SAYS THERE IS A TSB BUT THAT I HAVE EXCEEDED THE MILEAGE UNDER WHICH THEY WILL FIX THE ISSUE. SEEMS THAT IF THE BRAKES HAVE AN ISSUE TOYOTA SHOULD FIX THE PROBLEM REGARDLESS. ANOTHER EXAMPLE OF TOYOTA NOT SUPPORTING FAULTY PRODUCTS, IN MY OPINION. VERY FRUSTRATED WITH SERVICE RECEIVED FROM TOYOTA AFTER DEALING WITH THIS AND OIL SLUDGING ISSUES AND THEIR LACK OF CONCERN FOR CUSTOMERS. I STRONGLY RECOMMEND THAT ANYONE LOOKING FOR A VEHICLE LOOK ELSE WHERE, IN MY OPINION. YOU DO NOT GET WHAT YOU THINK YOU ARE GETTING WHEN YOU PURCHASE A TOYOTA, IN MY OPINION. I THOUGHT TOYOTA MEANT RELIABLE, LONG LASTING ETC. NOT SO IN MY EXPERIENCE OF DEALING WITH THIS VEHICLE. THIS IS MY FIRST AND LAST TOYOTA. BUYERS BEWARE! AND GOODLUCK IF YOU CHOOSE TO IGNORE THIS WARNING.*AK

DRIVING SOUTH ON I-15 NORTH OF LAS VEGAS, TIRE TREAD ON PASSENGER SIDE REAR WHEEL SEPARATED WITHOUT WARNING. IT WAS A HOT DAY (AROUND 110 DEGREES) AND THE HIGHWAY SPEED THERE IS 75 M.P.H. THE TREAD FLEW UP AND SMASHED THE SIDE WINDOW OF THE SIENNA MINIVAN, TORE OFF PART OF THE SIDE FENDER AND DAMAGED THE SLIDING DOOR. THE TIRES HAD BEEN WELL MAINTAINED AND HAD BEEN INPECTED WITHIN THE PREVIOUS MONTH AT THE TOYOTA DEALER. NONETHELESS, FIRESTONE HAS REFUSED TO COMPENSATE US FOR THE MONETARY LOSS AND HAS TRIED TO SHIFT THE BLAME TO US, SAYING THERE WAS PROOF THAT THE TIRE HAD BEEN RUN LOW, ETC. (WE HAD TO DRIVE ON THE TIRE AFTER WE LOST THE TREAD AS WE WERE IN A REMOTE AREA. SINCE THERE WAS STILL AIR IN THE TIRE I DROVE SLOWLY TO WHERE WE COULD GET HELP.) THUS I HAVE ARGUED THAT THE WEAR FOUND BY THEIR "ENGINEERS" WAS DUE TO DRIVING ON A TREADLESS TIRE WHICH WAS LOSING AIR. I HAVE REQUESTED FIRESTONE TO SEND US BACK THE DAMAGED TIRE. THE DAMAGE REPAIR BILL WAS $1780, PLUS THE COST OF THE RENTAL CAR ETC.*AK

WE HAVE A 2002 TOYOTA SIENNA THAT WE BOUGHT NEW FROM GROSSINGER TOYOTA ON 12/24/01. HAS A 3 YEAR, 36,000 MILE BUMPER-TO-BUMPER WARRANTY. WE WENT TO REMOVE THE 2 REAR SEATS TO CREATE MORE ROOM TO CARRY ITEMS. THE REAR DRIVER'S SIDE CAME OUT WITH NO PROBLEM. THE REAR PASENGER SIDE WOULD NOT DISENGAGE. WE BROUGHT IT INTO GROSSINGER TOYOTA TODAY. THREE TECHNICIANS AND A MANAGER LATER, THEY TOLD US WE BROKE IT. WE TOLD THEM THAT WHEN WE COULDN'T REMOVE IT, WE BROUGHT IT IN TO THEM SO WE WOULDN'T CREATE ANY PROBLEMS. IT WAS THEN THAT THE MANAGER SAID THEY WOULD CONTACT TOYOTA TOMORROW TO SEE IF IT WOULD BE REPLACED UNDER WARRANTY. WE COULDN'T UNDERSTAND HOW IT WOULDN'T BE COVERED UNDER WARRANTY, AS THIS IS TOYOTA'S PROBLEM. THIS IS ALSO WHEN HE TOLD US THEY HAVE HAD OTHER COMPLAINTS ABOUT THE EXACT SAME PROBLEM. DEALER IS GROSSINGER TOYOTA,6747 N. LINCOLN AVE. LINCOLNWOOD, IL 60645 847.675.7100. MANAGER IS NAMED STEVE. WE ARE NOW WAITING TO HEAR BACK FROM GROSSINGER TO SEE WHAT WILL HAPPEN. WE ARE EXTREMELY UNHAPPY WITH GROSSINGER ALL TOGETHER, AS WHENEVER WE BRING IN AN ITEM UNDER WARRANTY, THEY SAY THERE IS NOTHING WRONG, YET THEY FIND A LIST OF ITEMS TO BE SERVICED, ALL WHICH REQUIRE A CHARGE.*AK

THE BUTTON ON THE SLIDING DOORS STICKS WHEN I TRY TO OPEN IT FROM THE INSIDE, AND IT CAUSES THE DOOR TO BE EITHER UNOPENABLE OR UNCLOSEABLE, DEPENDING ON WHAT POSITION IT WAS IN WHEN THE BUTTON GOT STUCK. I HAD IT REPAIRED ONCE , BUT IT STUCK AGAIN. THE DEALER IS CLAIMING THEY CAN'T FIX IT BECAUSE IT DID NOT HAPPEN WHEN THEY HAD THE CAR THERE AT THE DEALERSHIP. THIS IS A VERY SERIOUS SAFETY CONCERN - WE HAD TO CRAWL OUT THE BACK BECAUSE WE COULD NOT OPEN THE DOOR! IT TOOK A LONG TIME TO TRY TO GET THE BUTTON OUT BY GIGGLING THE DOOR AND PRYING THE BUTTON BACK OUT. THIS HAS HAPPENED NUMEROUS TIMES. I HATE TO THINK WHAT WOULD HAPPEN IF THERE WAS A FIRE OR OTHER EMERGENCY! I ALSO HAVE A PROBLEM WITH THE DRIVER SIDE FRONT DOOR LOCK MECHANISM. IT WILL NOT ALWAYS UNLOCK THE OTHER DOORS, AS IT IS SUPPOSED TO. I ALSO HAVE A PROBLEM WITH THE DOORS LOCKING THEMSELVES - IT HAS HAPPENED AT LEAST 4 TIMES THAT THE DOORS AUTOMATICALLY LOCK, BY THEMSELVES, WITH NO ONE TOUCHING THE LOCKS OR KEYLESS ENTRY SYSTEM. I AM VERY CONCERNED MY BABIES WILL BE LOCKED IN AND I WON'T BE ABLE TO OPEN THE DOORS (ESPECIALLY IF THE KEYS HAPPEN TO BE IN THE CAR WHEN IT AUTOMATICALLY LOCKS BY ITSELF). THE DEALER WILL NOT FIX IT BECAUSE THEY CLAIM IT IS NOT HAPPENING TO THEM OR IT IS SUPPOSED TO DO THAT - IT IS NOT. *LA

RIGHT SIDE SLIDING DOOR LOCKED AND COULD NOT BE OPENED FROM INSIDE OR OUTSIDE. APPROXIMATELY. 4 WEEKS LATER DRIVER SIDE SLIDING ALSO LOCKED WITH ADULT PASSENGER IN 2ND SEAT AND VEHICLE HAD TO BE DRIVEN TO TOYOTA DEALERSHIP WHERE MECHANIC TOOK APPROXIMATELY. 6 MINUTES TO GET DOOR OPEN.OWNER WAS ADVISED THAT BOTH DOOR LOCKS WILL HAVE TO BE REPLACED UNDER WARRANTY AND THEY SCHEDULED AN APPOINTMENT TO REPLACE THEM. WHEN FIRST DOOR LOCKED DEALERSHIP TOLD OWNER TO MAKE AN APPOINTMENT AND WOULD NOT INSPECT VEHICLE. *LA

ENGINE OIL SLUDGE FORMING IN CAMSHAFT CARRIER AND UNDER OIL FILLER CAP AFTER ONLY 35K MILES! I BOUGHT THIS SIENNA BRAND NEW FOR $32000 AND PERFORM MAINTENANCE RELIGIOUSLY, CHANGING OIL & FILTER EVERY 4000 - 5000. YET, LAST WEEK ON A ROUTINE OIL CHANGE I NOTICED BLACK GRITTY DEPOSITS CAKED UNDERNEATH THE OIL FILLER CAP! IT WAS ABOUT 2-4 MM THICK; I COULD SCRAPE IT WITH MY FINGERNAILS AND IT FELT LIKE HARDENED SUGAR. I COULD SEE THE BLACK DEPOSITS WELL INTO THE CAM CARRIER. I FOUND OUT THAT MANY OTHER TOYOTA OWNERS ARE EXPERIENCING THIS SLUDGE PROBLEM! THIS IS OBVIOUSLY A DESIGN FLAW IN THE 3.0L V6 ENGINES CAUSING THE OIL TO SLUDGE; TOYOTA SHOULD ISSUE A RECALL ON THESE ENGINES! *LA