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2002 Toyota Sienna

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2002 Toyota Sienna do not stand out strongly from the model-year median of 183.

About this comparison →

When problems were reported

Mileage at the reported incident

120 reports with mileage · 61 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Structure. Review the 42 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Latches/locks/linkages. Review the 27 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 24 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

16 crash reports4 fire reports9 injury reports

Structure complaints

42 reports
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70,000 miles · Nov 5, 2011
Structure

ABOUT 3 YEARS AGO, THE DRIVER'S SIDE SLIDING DOOR STOPPED FUNCTIONING PROPERLY. IT WOULD NOT OPEN THE MAJORITY OF TIME. NOW, IT DOESN'T OPEN AT ALL. WHEN THE HANDLE IS PULLED FROM EITHER THE INSIDE OR OUTSIDE, THE DOOR APPEARS TO LOCK AND WILL NOT OPEN. TOYOTA WANTED ABOUT $100 TO ATTEMPT TO DIAGNOSE THE PROBLEM. ABOUT A …

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ABOUT 3 YEARS AGO, THE DRIVER'S SIDE SLIDING DOOR STOPPED FUNCTIONING PROPERLY. IT WOULD NOT OPEN THE MAJORITY OF TIME. NOW, IT DOESN'T OPEN AT ALL. WHEN THE HANDLE IS PULLED FROM EITHER THE INSIDE OR OUTSIDE, THE DOOR APPEARS TO LOCK AND WILL NOT OPEN. TOYOTA WANTED ABOUT $100 TO ATTEMPT TO DIAGNOSE THE PROBLEM. ABOUT A MONTH AGO, THE CABLE ON THE POWER SLIDING PASSENGER SIDE DOOR SNAPPED. THE DOOR STILL WORKS MANUALLY, THANKFULLY. TOYOTA WANTS OVER $1,000 DOLLARS TO FIX THIS. I READ IN FORUMS THAT THIS IS A WIDE SPREAD PROBLEM, YET TOYOTA REFUSES TO ACKNOWLEDGE A DEFECT. NOW IT HAS HAPPENED TO ME. *TR

NHTSA ODI #10434317

125,000 miles · Oct 15, 2011
StructureCrash

PASSENGER SIDE POWER DOOR JAMMED, WOULD NOT OPEN AFTER SLOW SPEED CRASH WHICH KNOCKED OFF THE OUTSIDE DOOR HANDLE. TOYOTA OF SANTA BARBARA, CA TOOK A WEEK AND CHARGED $2500 TO FIX JUST THE POWER ELECTRICAL DOOR, NO BODY WORK (THAT WAS EXTRA). DOOR HAS NEVER WORKED PROPERLY EVER SINCE. MANY INCIDENCES OF DOOR NOT SHUTTING OR O…

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PASSENGER SIDE POWER DOOR JAMMED, WOULD NOT OPEN AFTER SLOW SPEED CRASH WHICH KNOCKED OFF THE OUTSIDE DOOR HANDLE. TOYOTA OF SANTA BARBARA, CA TOOK A WEEK AND CHARGED $2500 TO FIX JUST THE POWER ELECTRICAL DOOR, NO BODY WORK (THAT WAS EXTRA). DOOR HAS NEVER WORKED PROPERLY EVER SINCE. MANY INCIDENCES OF DOOR NOT SHUTTING OR OPENING WHEN USING CONTROL BUTTONS INSIDE CAR. AFTER 19 MONTHS, POWER DOOR JAMMED WHILE OPEN AND COULD NOT CLOSE IT BY POWER OR MANUALLY, ATTEMPTED TO DRIVE TO SERVICE STATION WHILE IN THE JAMMED OPEN POSITION AND WHILE MOVING, THE DOOR SLAMMED CLOSED ON ITS OWN, POPPING THE WIRE CABLE, WHICH IS NOW DANGLING. DOOR NOW WORKS PART OF THE TIME MANUALLY, NOT AT ALL WITH POWER, NO MOTOR SOUND AT ALL. DOOR OPENING MECHANISM ON INSIDE OF DOOR FREQUENTLY JAMS IN THE PUSHED IN POSITION AND THEN DOOR IS COMPLETELY INOPERABLE. THIS IS SEVERE SAFETY ISSUE. CHILDREN IN BACK CANNOT EXIT ON THAT SIDE. TOYOTA SHOULD RECALL AND HAVE POWER DOORS CONVERTED TO A SAFE, RELIABLE, MANUAL OPENING MECHANISM. *TR

NHTSA ODI #10430322

Mileage unknown · Sep 14, 2011
Electrical SystemStructure

SLIDING DOORS ON BOTH SIDES HAVE STOPPED WORKING ELECTRONICALLY. THE DOORS MUST BE FORCED MANUALLY AND THIS IS VERY DIFFICULT. TOYOTA WILL NOT ADDRESS THIS ISSUE. *KB

NHTSA ODI #10425492

Mileage unknown · Sep 7, 2011
Structure

THE POWER SLIDING DOOR ON MY TOYOTA SIENNA STOPPED WORKING. IT IS VERY DIFFICULT TO OPEN WHEN THE POWER UNIT DOES NOT WORK. THIS SEEMS TO BE A VERY COMMON PROBLEM. REPAIR SHOPS GENERALLY CHAGE OVER $1000 TO FIX IT (WE WERE QUOTED $1200) AND IT MAKES ONE SIDE OF THE VEHICLE PRACTICALLY INESCAPABLE. *TR

NHTSA ODI #10424159

111,000 miles · Jun 20, 2011
StructureUnknown Or Other

HAVE HAD THE SLIDING DOOR LOOKED OUT & "RE-SET" 4 TIMES. IF WE PULL THE DOOR A LITTLE, IT WILL CLOSE, BUT WILL NOT OPEN OR CLOSE WITH ANY BUTTON (FRONT PANEL, KEY FOB OR SIDE PANEL). TODAY IT STARTED TO CLOSE ON MY CHILD & SHE COULDN'T GET IT TO STOP, HER BACKPACK STRAP WAS CAUGHT ON THE SEAT. PRETTY SCARY. RIGHT NOW THE KIDS…

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HAVE HAD THE SLIDING DOOR LOOKED OUT & "RE-SET" 4 TIMES. IF WE PULL THE DOOR A LITTLE, IT WILL CLOSE, BUT WILL NOT OPEN OR CLOSE WITH ANY BUTTON (FRONT PANEL, KEY FOB OR SIDE PANEL). TODAY IT STARTED TO CLOSE ON MY CHILD & SHE COULDN'T GET IT TO STOP, HER BACKPACK STRAP WAS CAUGHT ON THE SEAT. PRETTY SCARY. RIGHT NOW THE KIDS ARE CLIMBING IN THROUGH THE FRONT PASSENGER DOOR. ALSO, ABOUT 1/2 THE TIME EVEN WITH MANUALLY CLOSING THE DOOR, IT REMAINS OPEN & WILL BEEP WHEN I PUT IT IN GEAR, SO I HAVE TO JUMP OUT & GO PUSH IT CLOSED. **TT

NHTSA ODI #10407650

65,000 miles · Nov 13, 2010
StructureTires

CORROSION ON THE SPARE TIRE CARRIER AND CABLE. CAUSES: 1) BINDING OF CABLE PREVENTING LOWERING OF SPARE TIRE 2) SLIPPING OF CARRIER AND CABLE; POSSIBLY CAUSING SUDDEN DROP; 3) WEAKENING OF CARRIER AND CABLE, AND 4) STICKING OF CARRIER AND CABLE CAUSING JAMMING PREVENTING SPARE TIRE FROM BEING LOWERED OR LOWERED IN A JERKING AN…

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CORROSION ON THE SPARE TIRE CARRIER AND CABLE. CAUSES: 1) BINDING OF CABLE PREVENTING LOWERING OF SPARE TIRE 2) SLIPPING OF CARRIER AND CABLE; POSSIBLY CAUSING SUDDEN DROP; 3) WEAKENING OF CARRIER AND CABLE, AND 4) STICKING OF CARRIER AND CABLE CAUSING JAMMING PREVENTING SPARE TIRE FROM BEING LOWERED OR LOWERED IN A JERKING AND UNSAFE MANNER. 2002 TOYOTA SIENNA FWD, WITH SPARE TIRE CARRIER. *TR

NHTSA ODI #10365562

100,000 miles · Aug 30, 2010
Latches/locks/linkagesStructure

MY HUSBAND AND I PURCHASED A CERTIFIED USED 2002 TOYOTA SIENNA IN 2005. SINCE PURCHASING THE VEHICLE WE HAVE HAD PROBLEMS WITH OPENING AND CLOSING THE SLIDING DOORS AND ISSUE WITH THE TRUNK. IT FIRST STARTED WHEN THE TRUNK WOULD NOT OPEN ANY MORE. THE LITTLE PIECE TO CLICK IT OPEN BROKE OFF. NEXT, THE RIGHT PASSENGER SLIDING…

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MY HUSBAND AND I PURCHASED A CERTIFIED USED 2002 TOYOTA SIENNA IN 2005. SINCE PURCHASING THE VEHICLE WE HAVE HAD PROBLEMS WITH OPENING AND CLOSING THE SLIDING DOORS AND ISSUE WITH THE TRUNK. IT FIRST STARTED WHEN THE TRUNK WOULD NOT OPEN ANY MORE. THE LITTLE PIECE TO CLICK IT OPEN BROKE OFF. NEXT, THE RIGHT PASSENGER SLIDING DOOR WOULD NOT OPEN FROM THE INSIDE, BUT COULD BE OPENED FROM THE OUTSIDE. EVENTUALLY, THE OUTSIDE HANDLE BROKE OFF (PROBABLY DUE THE INABILITY TO OPEN IT FROM THE INSIDE). NEXT THE LEFT PASSENGER SLIDING DOOR STARTED TO SHOW SIMILARITIES TO THE RIGHT SLIDING PASSENGER DOOR. EVENTUALLY, THIS HANDLE BROKE OFF AS WELL AND WOULD NOT OPEN FROM THE INSIDE. TO DATE, THE SLIDING DOOR ON THE LEFT OR THE RIGHT CAN NOT BE OPENED INSIDE OR OUT. THIS IS A SAFETY ISSUE FOR US AND OUR FOUR KIDS. THE KIDS HAVE TO COME THROUGH THE FRONT TO GET OUT OF THE VAN. IT BECAME SOMEWHAT STRANGE TO ME WHEN I NOTICED THAT OTHER TOYOTA SIENNA MINIVANS HAD HANDLES MISSING OFF THE BACK PASSENGER SLIDING DOORS. I THOUGHT, WHAT IS UP WITH THE QUALITY OF THE VANS? MOST INDIVIDUALS DRIVING MINIVANS ARE TRANSPORTING CHILDREN, SO I WOULD ASSUME THAT THE VANS WERE CONSTRUCTED TO HANDLE THE CONSTANT OPENING AND CLOSING THAT OCCURS FROM THE BACK PASSENGERS. I THINK THIS PROBLEM SHOULD BE ADDRESSED IN A FAIR WAY. WHEN WE WENT TO INQUIRE ABOUT THE TRUNK WE WERE TOLD THAT IT WOULD COST OVER $200, SO WE TOOK THE OPTIONAL ROUTE OF LOADING GROCERIES, LUGGAGE, ETC. FROM THE INSIDE. THE DOOR INCIDENTS HAVE HAPPENED THIS YEAR, 2010. WE HAVE OWNED OTHER VEHICLES WITH THE KIDS, NAMELY 1997 HONDA ODYSSEY THAT DID NOT HAVE ANY OF THE HANDLES MISSING OR ANY PROBLEMS WITH GETTING IN AND OUT OF THE VEHICLE. I SENT A LETTER TO TOYOTA CORPORATE OFFICE ON AUGUST 22, 2010 VIA EMAIL, NO RESPONSE. I PHONE TOYOTA CORPORATE OFFICE ON AUGUST 30, 2010 AND WAS INFORMED THAT THE CAR WAS NOT UNDER WARRANTY (I ALREADY KNEW THIS) AND THAT THERE WAS NOTHING THEY COULD DO AT THIS TIME. *TR

NHTSA ODI #10352791

Mileage unknown · Jul 6, 2010
Latches/locks/linkagesStructure

2002 TOYOTA SIENNA PASSENGER DOOR BEHIND DRIVER NOT OPENING. AUTOMATIC DOOR DOESN'T CLOSE. HAVE BEEN TO THE SHOP FOR THESE PROBLEMS. PROBLEMS PERSIST. *TR

NHTSA ODI #10341604

68,000 miles · Jun 5, 2010
Structure

THE CARRIER, CABLE, MOUNT AND BOLTS HAVE SEVERELY RUSTED CAUSING THE MECHANISM TO BIND AND LOCK-UP. THE ENTIRE MECHANISM HAS NO CORROSION RESISTANCE AND IS EXPOSED TO THE ENVIRONMENT AND THUS IS SUSCEPTIBLE TO CORROSION AND SEVERE RUSTING. SPARE TIRE CARRIER JAMMED WHEN CHANGING A FLAT TIRE WITH SPARE MAKING REINSTALLING DIFFI…

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THE CARRIER, CABLE, MOUNT AND BOLTS HAVE SEVERELY RUSTED CAUSING THE MECHANISM TO BIND AND LOCK-UP. THE ENTIRE MECHANISM HAS NO CORROSION RESISTANCE AND IS EXPOSED TO THE ENVIRONMENT AND THUS IS SUSCEPTIBLE TO CORROSION AND SEVERE RUSTING. SPARE TIRE CARRIER JAMMED WHEN CHANGING A FLAT TIRE WITH SPARE MAKING REINSTALLING DIFFICULT. LOWERING OF SPARE TIRE WILL JAM PREVENTING REPLACEMENT OF A FLAT TIRE. *TR

NHTSA ODI #10334725

Mileage unknown · May 30, 2010
Structure

2002 TOYOTA SIENNA XLE RECURRENT POWER SLIDING DOOR CABLES SNAPPING AND MOTOR FAILING. THIS IS THE SECOND TIME SINCE I BOUGHT IT IN 2008. *TR

NHTSA ODI #10333879

Official recalls

1

10V160000 · Structure

Apr 20, 2010

TOYOTA IS RECALLING CERTAIN MODEL YEAR 1998 THROUGH 2010 SIENNA PASSENGER VEHICLES MANUFACTURED BETWEEN AUGUST 7, 1997 AND JANUARY 4, 2010, CURRENTLY REGISTERED IN OR ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON DISTRICT OF COLUMBIA, VIRGINIA, WEST VIRGINIA, AND WISCONSIN. THE SUBJECT VEHICLES ARE EQUIPPED WITH THE SPARE TIRE STOWED UNDER THE VEHICLE. IF THE VEHICLE IS OPERATED IN THE COLD CLIMATE REGIONS OF THE UNITED STATES WHERE ROAD SALT IS FREQUENTLY USED, WATER SPLASHED BACKWARDS WITH HIGH CONCENTRATIONS OF ROAD SALT CAN REACH THE SPARE TIRE CARRIER AND CORRODE THE SPARE TIRE CARRIER ASSEMBLY CABLE.

Consequence & remedy

Consequence: THE CABLE MAY BREAK DUE TO EXCESSIVE CORROSION AND THE SPARE TIRE MAY SEPARATE FROM THE VEHICLE, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy: TOYOTA WILL NOTIFY OWNERS WITH AN INTERIM LETTER INITIALLY INSTRUCTING THEM TO BRING THEIR VEHICLE TO AUTHORIZED DEALERS TO INSPECT FOR CORROSION. A SECOND NOTICE WILL BE SENT WHEN THE PERMANENT REMEDY IS AVAILABLE. FOR MORE INFORMATION, PLEASE SEE TOYOTA'S AMENDED RECALL REPORT OF JULY 19, 2010. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OCTOBER 12, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE01036 · Engine Compartment Fire

Opened Oct 19, 2001 · Closed Feb 11, 2002

Status: closed (inferred from source dates) · Engine And Engine Cooling

No summary supplied.