1998 Toyota Sienna

THIS ENGINE IS UNDER WARRANTY. I PROVIDED MORE THAN THE NUMBER OF RECEIPTS REQUESTED BY THE DEALERSHIP. TOYOTA SAYS THE OIL CHANGE OUTLETS MUST NOT HAVE ACTUALLY CHANGED THE OIL. VEHICLE WAS PURCHASED AS USED WITH 153 MILES ON IT. IT WAS PURCHASED AT BALE HONDA IN LITTLE ROCK. BALE TOYOTA HAD USED IT AS A DEMONSTRATOR. BALE TOYOTA IS IN CONWAY, AR WHICH IS 35 MILES AWAY. LANDERS TOYOTA IS THE ONLY TOYOTA SERVICE CENTER IN LITTLE ROCK. AFTER I PROVIDED THEM WITH ALL THE RECORDS REQUESTED, THEY STILL MAINTAIN THAT TOO FEW OIL CHANGES IS THE ONLY CAUSE OF THIS PROBLEM. THE VEHICLE SMOKED SO BAD THAT I THOUGHT IT WAS ON FIRE.*AK

WHILE OPERATING THE VEHICLE THE HORN WILL SUDDENLY BECOME INOPPERATIVE CAUSING AN EXTREMELY HAZARDOUS SITUATION OF OPERATING THE VEHICLE WITHOUT THE HORN. THE VEHICLE WAS TAKEN TO THE TOYOTA DEALERSHIP ON 08/28/2001 WHERE I WAS TOLD THE CLOCK SPRING CONTACT WAS DISTORTED AND NEEDED TO BE REPLACED ($470.00) NOT 3 WEEKS LATER THE EXACT SAME THING HAPPENED, THE HORN SUDDENLY BECOMES INOPPERATIVE. I WAS TOLD THIS WAS NOT COVERED BY OUR EXTENDED WARRANTY WHICH WE PAID ALMOST $900.00 DOLLARS FOR. THE IS OBVIOULSY A VERY SERIOUS SAFTEY CONCERN AND ARE THERE ANY AVENUES TO PERSUE TO HAVE THIS PROBLEM PAID FOR BY TOYOTA? I AM VERY DISPLEASED WITH TOYOTA AND THERE EXTENDED WARRANTY POLICY.*AK

ON 18 SEPARATE OCASSIONS OUR SIENNA MINIVAN'S AUTOMATIC DOOR LOCKS TOGGLES LOCK AND UNLOCK BY THEMSELVES. AT ONE POINT OUR 5 YR OLD AND 2 YR OLD WERE LOCKED IN THE VAN. I HAD GOTTEN OUT OF THE DRIVER SIDE, SHUT MY DOOR AND BEFORE I COULD OPEN THE DRIVER SIDE SLIDING DOOR, THE LOCKS LOCKED ME OUT. I HAD TO CALL MY WIFE TO BRING HER KEYS SO WE COULD UNLOCK THE VAN. OF COURSE MY CHILDREN WERE FRIGHTENED AND THANK GOODNESS THE AC WAS RUNNING AS THIS WAS DURING A HOT SUMMER DAY. THE LOCKS CONTINUE "FREAKING OUT" BUT WE NO LONGER SHUT THE DOOR IF WE HAVE TO GET OUT WITH THE VAN RUNNING. I'VE CONTACTED OUR LOCAL TOYOTA DEALER AND ALL THEY SAID IS I WOULD HAVE TO PAY ALL PARTS, LABOR AND TROUBLESHOOTING TO FIND AND REPAIR THE PROBLEM. AND OF COURSE MY 7 YEAR, 100K MILE EXPENSIVE EXTENDED WARRANTY DOES NOT COVER THIS. BEING THAT THIS HAS TURNED INTO A SAFETY HAZARD, MY QUESTION IS; SHOULD I HAVE TO PAY UPWARDS OF $300 FOR THE DEALER TO REPAIR A SAFETY HAZARD WHICH I FEEL THE MANUFACTURER SHOULD ISSUE A RECALL FOR? I AM VERY MUCH RELIEVED THAT CBS NEWS AIRED A STORY ABOUT THIS VERY SAME PROBLEM. THANK YOU FOR YOUR CONCERN IN THIS MATTER. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

LOCKING MECHANISM AND THE DOOR HANDLES ON SLIDING DOORS ON BOTH SIDES OF VEHICLE FAIL TO OPERATE PROPERLY. CONSUMER HAS DIFFICULTY OPENING BOTH SIDE DOORS, AND LATCH FAILS TO CATCH PROPERLY, ALLOWING DOORS TO OPEN DURING OPERATION OF VEHICLE. DEALERSHIP HAS EXAMINED VEHICLE NUMEROUS TIMES, AND FAILED TO EFFECTIVELY REMEDY THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

I AM CURIOUS IF ANY REPORTS ABOUT POTENTIAL BRAKE PROBLEMS HAVE BEEN SUBMITTED. I HAVE MY BRAKES CHECKED FREQUENTLY AS THEY SQUEAK CONTINUOUSLY AND DON'T SEEM TO STOP THE VEHICLE AS THEY SHOULD. THERE IS ALSO A PULLING TO THE RIGHT SIDE WHEN BRAKING AT ANY SPEED, WORSE AT HIGHER SPEEDS. I HAVE BEEN TOLD BY A LOCAL DEALER THAT THERE ARE NO RECALLS, YET HAVE HEARD FROM OTHERS THAT THERE HAS BEEN. A SEARCH HERE TURNED UP NOTHING. I AM JUST TRYING TO KEEP MY FAMILY SAFE. THANK YOU. *AK