2025 Toyota Sienna Hybrid

The complaint was filed for the contact's business. The business owns a 2025 Toyota Sienna Hybrid. The business received notification of NHTSA Campaign Number: 25V668000 (Seats); however, part to do the recall repair was unavailable. The contact stated that the vehicle had been inoperable since the recall notification was received. The manufacturer was not contacted. The vehicle had not experienced a failure related to the unrepaired recall repair.

The Supplemental Restraint System (SRS), specifically the airbag system, is the component of concern. During a two-impact collision involving my 2025 Toyota Sienna XLE, none of the airbags deployed despite significant front-end damage that resulted in the vehicle being declared a total loss. The vehicle is currently in the possession of the insurance company or its storage facility. I do not know whether it has been released for salvage, but it may still be available for inspection. I, my wife, and our children were all wearing seatbelts at the time of the collision. After an oncoming vehicle struck the front-left portion of my vehicle while making a left turn, my vehicle lost control and collided with a concrete pillar. None of the airbags deployed during either impact. All occupants sustained injuries and were transported to the emergency department. I suffered injuries to my right leg, wrist, chest, neck and back. My wife sustained injuries to her neck, chest, back, and knee, and our children sustained injuries including head impacts. My wife and I continue to receive physical therapy. The vehicle was declared a total loss following the collision, and no dealer or independent repair facility has evaluated or reproduced the concern. The vehicle was inspected by the responding law enforcement officers at the crash scene, and a police crash report was completed. The insurance company (GEICO and Allstate Fire and Casualty) inspected the vehicle and declared it a total loss. To my knowledge, Toyota has not yet inspected the vehicle, and I do not know whether the Event Data Recorder (EDR) or Supplemental Restraint System has been analyzed. Prior to the collision, I did not observe any airbag warning lights, SRS warning messages, or other indications that there was a problem with the Supplemental Restraint System. The vehicle was operating normally before the crash.

June 3, 2026, approximately 5:30 PM EDT, I entered my 2025 Toyota Sienna to move it from the street beside my home, to my driveway. Upon closing the driver's door, the rear liftgate window exploded into the vehicle. This occurred without any warning or adverse action by myself or anyone else. The vehicle has been in no collisions, and has only 6429 miles on the odometer. I phoned Toyota's "Customer Experience Center" to report the incident and to seek warranty service for this problem. I was told to drive the vehicle to my Toyota Dealer, which is located 115 miles away, for inspection. I explained that it is unsafe to drive a vehicle filled with broken glass and with no rear window 115 miles. If I vacuum up the glass, there is nothing for the dealership technician to inspect. If I tape plastic over the opening, it could come loose at highway speed, and cause an accident, and the tape adhesive could damage the vehicle finish. The Toyota agent advised me that the vehicle must be inspected at a Toyota Dealership, and if the vehicle is unsafe to drive to the dealer, we could have it towed. But in a subsequent call to the "Customer Experience Center", my wife was informed that Toyota would not cover a tow of that distance in their warranty, and it was our fault for buying a car and taking it to an area that far from a dealer. The phone number we called is located inside the vehicle owner's manual cover under a heading, "If there is not a Toyota dealer near you, please call the following number:" In the morning, once they are open, I will call the nearest dealership, 115 miles distant, to seek further guidance. Based on my background in both mechanical engineering and automotive failure analysis, it is my opinion that the window and its support system was not designed to withstand the prolonged sun and heat exposure experienced. The outside temperature reached at least 82 degrees F where the vehicle was parked.

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number 25V668000 (Seats). The contact contacted the dealer and was informed that the remedy parts were not yet available. The vehicle was not diagnosed or repaired. The dealer confirmed that the recall remedy was unavailable and was unable to advise whether the second-row seats were safe or operable for continued use. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the recall remedy. The contact had not experienced a failure.

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: (SEATS ); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.

This report is being filed to due a prolonged recall on the second row seats of this vehicle. We have not been able to use the second row seats for over 7 months, and there have been no communication or updates from the manufacturer regarding a remedy. This is to report that Toyota has still not offered a remedy to the following recall: Oct 07,2025 Manufacturer Recall Number25TB12 NHTSA Recall Number25V668 Recall StatusRecall Incomplete, remedy not yet available Summary The subject vehicles contain second-row seats that are mounted on seat rails that may have been improperly welded. Safety Risk If these seats are occupied during certain high-speed collisions, the seat may lose structural integrity, increasing the risk of injury. Remedy Toyota is currently preparing the remedy. When the remedy is available Toyota dealers will replace the second row seat rails with ones that have the proper welding, FREE OF CHARGE.

THIS RECALL IS A MAJOR SAFETY ISSUE WHERE A SEAT COULD COME FREE FROM VEHICLE IN THE EVENT OF A COLLISISON - THIS VAN IS A SHUTTLE VAN FOR MY COMPANY- I NEED A RESOLUTION AS I AM UNABLE TO USE THIS VEHICLE UNTIL THIS SAFETY RECALL IS REMEDIED- I COULD BE HELD LIABLE IN THE EVENT THAT I USE THIS VEHICLE AND SOMETHING HAPPENS- PLEASE ADVISE OF A SOLUTION