2021 Toyota Redundant Sienna

I purchased a 2021 Toyota Sienna (VIN: [XXX] ) from an authorized Toyota dealer in June 2024. At the time of sale, I was assured that the open safety recall (23TA15) would be repaired soon. More than a year later, no remedy has been offered, leaving me and my family driving an unsafe vehicle. Toyota’s own phase schedule indicates repairs should already be available in Washington State, yet I have been repeatedly told no repair exists. This has caused serious safety concerns, financial hardship, and loss of trust. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When breaking, mostly during downhill, the brakes feel like they simply “let go” for an instant. Most times this is very short and It feels like a typical downshift during breaking in an ICE car. However, last time it really gave me a lurch and I almost ended up falling off a cliff face. Many reports all over the internet but nothing from Toyota.

There has been several incidents when I step on the brakes and the vehicle seems to accelerate forward after what feels like an attempt to find the right gear when decelerating. This occurs infrequently but usually when decelerating along with an external factor. I was able to consistently replicate when I’m coming off the highway onto a service road then have to make quick turn at a corner. It feels as if the vehicle is trying to search for a gear and once it finds it there’s a momentarily acceleration forward.

In the 2-1/2 years than I have owned and driven this vehicle, I've had no problems. On Saturday, [XXX], driving home from a 80 mile trip, as I deaccelerated to make a left turn onto my street (speed was 7mph) I tapped the break pedal and the vehicle went bonkers! The Sienna veered right at a high rate of speed that the front end cleared the curb; the back end smashed into the curb flattening both rear tires and damaging the metal hubcaps; the vehicle speed tore off the bumper and both rear panels. I was able to steer the vehicle: missing a large 2-foot high tree stump; two other large trees; a 10-foot high solid fence at the yard back. I then drove down the sidewalk to the next intersection and was finally able to slow down. This entire time, my foot was on the break, but the vehicle would not stop. The Sienna is now at Faulkners Collision Center in Mechanicsburg with virtually no front end damage but colossal rear damage. The vehicle had 5-full maintenance checks since purchase. I was not told of any suspected problems and never received a vehicle recall. I could have been killed or may have killed others as there is a playground on the corner of this block. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I BELIEVE THE COMPUTER CAUSED THE PROBLEM. THE CAR IS AVAILABLE FOR INSPECTION AS PERSONNEL AT GETTEL TOYOTA IN PUNTA GORDA CLAIMED THEY COULDN'T TOUCH THE COMPUTER AND HAVE DONE NOTHING. Purchased Sienna in August 2021. In October at about 5:30 a.m. we were in the far left lane on a PA interstate, traffic came to a stop for construction. A delivery truck in front of us rolled backward a bit. When traffic started up again, our car would not go forward, only reverse. We tried "drive"--nothing--only had reverse. Finally, with cars whizzing around us, shut the engine off. Upon restarting, all gears were restored and we continued on to Boston. We were shaken by this event. Since then, we have had numerous incidents of the car not moving when I put it (mainly) into reverse. I had to shut the engine off--restart--and it went into gear. Latest incidents--first week February 2024--I pulled into a parking space at Englewood Hospital. After visiting my husband, came out, started the car, put it into reverse--NOTHING. Shut the car off--restarted it, and it was ok. Ten minutes later, I pulled off onto the shoulder to take a call from one of his doctors and--no gears. Shut off the engine, restarted it and it was ok. I'M WORRIED I'LL STOP FOR A TRAFFIC LIGHT ON ONE OF OUR 4 OR 6 LANE STREETS AND GET HIT BECAUSE OUR CAR WON'T GO INTO GEAR.

Recall: OCS Sensors May Short Circuit; 3TB15/23TA15 ; I am a owner of 2021 Sienna Hybrid (VIN [XXX] ) and was getting alert for the airbag and seat belt warning even when plugged in. I took it to a dealer in Sunnyvale California (Stevens Creek Toyota; 4202 Stevens Creek Blvd San Jose, CA 95129; 408-984-8833) and they are not recognizing the recall. I was charged a diagnostics fee of $ 899.93 and am being asked to pay $ 2000 to replace the car seat to fix the issues. Your advise is solicited. Best regards. Thanks -- [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Pulling into paved parking spot on very slight uphill grade. Tried to apply brake pedal but car kept moving forward about 6ft over curb and crashed into cement wall creating slow speed impact damage to front end. Towed on flat bed to dealers lot. Tow truck driver noted brake seemed loose and had little resistance. Car still under warranty, 28.8k mi, All warranty required maintenance has been performed to date by Dealer. No prior accidents. Annunciation on screen after event saying "Parking Support Brake Malfunction Visit Your Dealer" Message has subsequently remained. Large number of same or similar annunciation messages over last 4 yrs reported on Toyota Nation web site. Messages indicate that TSB-019-19 may apply and/or DTC C13B0. However, Service Manager at Dealer has refused to investigate this and similar diagnostics to explain safety systems failure or otherwise repair under warranty agreement, unless we first sign a release for personal injury liability with Toyota legal department. Dealer has advised it is not safe to drive car in its present condition. Please note similar complaint sent a few days ago on this web site (no response so far) but there was an error in reported VIN so this is a resend

The breaks give out to a point where you run the risk of running into someone or something. We've visited Toyota 3 times now complaining of this issue yet they just state it's the regenerative breaks and how they operate. Although the breaking never got to this level of safety concern until we reached around 30,000 miles. I filed a complaint with Toyota that resulted in nothing being done. A couple examples would be sitting at a stop light and the breaks release almost causing us to run into the car in front of us. Pulling into daycare trying to stop while pulling into the parking spot and the breaks release. The last one is while going down hills the breaks seem to let go and the vehicle speeds up. It scared my wife so much that we actually sold the vehicle as Toyota deemed it safe. We loved the vehicle but can't risk the safety of our family.