2019 Toyota RAV4

I was pulling into a parking space and when I applied the brake to stop, the vehicle did not slow down and hit a building. The driver side airbags deployed (steering wheel and knee airbags). The was no one else in the vehicle. The vehicle was declared a total loss by the insurance company. I have reported the issue to Toyota and signed an authorization for them to obtain the vehicles electronic data. The consumer has yet to receive a response from Toyota.

Vehicle is switching to mud and sand mode on its own, which according to a quick google search is a common electrical problem. Possible cause listed by other drivers is a roof rail leak. Upon inspection I see water stains on the inside of my headliner where the roof rails sit. So confirmed roof rail leak. I have not yet had this looked at to learn the full extent of the damage.

The rear passenger side hinge of my lift gate is cracked on both sides. As a result, the lift gate does not open, close, or seal properly. The cracks were noticed a few weeks ago after multiple issues with the rear lift gate freezing as opening or closing. It has never been in an accident, nor has it ever been hit. The car has exclusively only been serviced at the Toyota dealership where it was bought. The rear liftgate issues have been brought up multiple times with no resolution. I’ve contacted the dealership about the hinges and they’ve told me that I need to take it to a private body shop to have repaired. Having the hinge of the liftgate cracked on both sides impacts the integrity of the rear of the car in a collision and the safety of the user one opening and closing lift gate should break entirely. I’m doing research on this issue online. It seems to be some thing. Other people have experience with the rear liftgate hinge. There’s even a complaint about it on consumer affairs.

I purchased a brand new 2019 Toyota RAV-4 XSE Hybrid on August 13, 2019. In 2020, I noticed my fuel tank would not fill past 10 gallons. I had the Toyota of Hollywood dealership fix the gas tank issue in March 2022. Pre-fix, the tank was only filling 9-10 gallons when the low fuel light turned on. Post-fix, I am getting 11 gallons filled which is much less than I thought it would since the tank should hold more. I had the dealer check the tank capacity just in case, and got 14.8 total capacity. I am wondering if this is a software or fuel gauge issue now. Why would you do a customer support program to “fix” a fuel tank so we only get one more gallon of gas in the tank? You should be fixing it so we get a minimum of 13 gallons in the tank. This significantly reduces the range I can drive, 345 miles, according to the computer. After my fuel tank diagnostic on February 22, 2023, Oscar at Toyota of Hollywood told me my tank is operating normally and my tank will only accept 11 gallons and has 3.5 gallons in reserve? So I can drive 100 miles after the empty light comes on and won’t run out of gas? This is a big safety issue. How do I know when my car will run out of gas? The answer is, I don’t.

The roof rack appears to be leaking and water is coming into the car. The glove box was saturated with water and there was a puddle on the floor. There is water in the headliner. We're concerned about the side impact airbags no longer working and the wiring harness. I'm not sure how long it has been leaking but it was only just discovered yesterday.