2019 Toyota RAV4

MY 2019 RAV4 XSE, PURCHASED IN MAY 2019, GAS TANK REFUELING ALWAYS AUTOMATICALLY STOPS PREMATURELY AT FUEL GAUGE 1/3 TO 3/4 FULL. THIS HAS OCCURRED WITH EVERY REFUELING SINCE THE FIRST FUELING WHEN THE CAR WAS NEW. THE PROBLEM REDUCES THE EFFECTIVE RANGE ON ONE TANK OF NORMALLY DISPENSED GAS BY 100 - 200 MILES. FILLING VERY VERY SLOWLY TO COAX THE TANK TO ACCEPT A PROPERLY FULL FILL CAN CAUSE NO AUTOMATIC SHUTOFF OF THE GAS PUMP TO OCCUR, WHICH CAN RESULT IN EXCESSIVE FUMES OR OVERFILLING.

THIS VEHICLE CANNOT BE FILLED WITH THE AMOUNT OF GAS ADVERTISED. IT HAS A 14.5 GALLON FUEL TANK AND I HAVE NEVER BEEN ABLE TO PUT MORE THAN 10 GALLONS IN IT EVEN WHEN THE LOW FUEL INDICATOR IS ON. THIS LEADS TO DANGEROUS AND ENVIRONMENTALLY UNSAFE TRICLKLE-FILLING. THIS HAS BEEN A PROBLEM SINCE THE VEHICLE WAS PUCHASED ~6 MONTHS AGO.

MY 2019 TOYOTA RAV4 HYBRID XLE (PURCHASED IN CA) WILL NOT ALLOW A FULL FUEL TANK FILLUP. ONCE THE 'EMPTY' WARNING COMES ON, THE 14.5 GALLON TANK WILL ONLY ACCEPT ABOUT 9 TO 10 GALLONS BEFORE SHUTTING OFF. EVEN IF YOU SLOWLY 'TRICKLE' THE GAS IN, IT SHUTS OFF BEFORE 11 GALLONS ARE IN. CAR IS NOT PROVIDING ANYWHERE NEAR THE AVERAGE ESTIMATED DRIVING RANGE OF APPROXIMATELY 560 MILES, AS ADVERTISED BY TOYOTA. THIS REDUCES CREDIBILITY OF THE TOYOTA FUEL STATUS WARNING, MAKING IT MORE LIKELY DRIVERS MAY RUN OUT OF FUEL ON BUSY FREEWAY OR REMOTE HIGHWAY. I HAVE REPORTED IT TO THE DEALERSHIP, AND TO TOYOTA NATIONAL CUSTOMER SERVICE AND RECEIVED A CASE #.

QWNER OF A 2019 RAV 4 HYBRID, XSE. I'VE OWNED THE VEHICLE SINCE EARLY AUGUST 2019. AND HAVE FELT EXTREMELY FRUSTRATED WITH BEING UNABLE TO 'FILL' THE GAS TANK TO IT'S CAPACITY. IT'S EXASPERATING THAT WITH A 14 GALLON TANK, AT FILL UP IT WILL ACCEPT ONLY 9-9.5 GALLONS OF FUEL AT MOST BEFORE THE FUEL FILL SENSOR WILL NOT ACCEPT FURTHER REFUELING. WHEN I PURCHASED THE CAR IN AUGUST, DRIVING THE CAR OFF THE LOT, THE ESTIMATED MILEAGE ON A FULL TANK WAS 513 MILES. I HAVE NOT BEEN ABLE TO FILL THE TANK TO GET THAT ESTIMATION OF MILEAGE SINCE. THE BEST I'VE BEEN ABLE TO GET IS 443, THE TANK WILL NOT ACCEPT THE FUEL. ADDITIONALLY, WHILE I EXPECTED TO AVG. 40-42 MILES/GAL, I GET APPROXIMATELY 34-35 MPG. THIS TOO IS ALSO RIDICULOUS. I DRIVE THE CAR IN ECONO MODE TO FURTHER ENHANCE BETTER MILEAGE. I WILL REPORT TO TOYOTA...I USE THE CAR MAINLY FOR HIGHWAY DRIVING AND NOT BEING ABLE TO PASS A FEW GAS STATIONS, IS NOT WHY I BOUGHT THIS CAR! I FEEL THAT THE ESTIMATED HEIGHT MPG WAS GROSSLY OVERSTATED BY TOYOTA.

WHEN THE TANK REGISTERS EMPTY, IT ONLY FILLS ABOUT 9/10 GALLONS BEFORE THE PUMP SHUTS OFF AND I DON'T GET THE FULL MILEAGE RANGE. I HAVE TAKEN IT INTO TOYOTA DEALER AND HAVE BEEN IN CONTACT WITH TOYOTA CUSTOMER SERVICE. I PURCHASED MY VEHICLE NEW '19. WHEN I PICKED UP MY VEHICLE UP THE GAS DISPLAY NEEDLE REGISTER PAST 'F' (A NORMAL SIGNAL ON MOST CARS) AND THE CAR'S RANGE REGISTERED 548 MILES TO EMPTY. THAT WAS THE LAST TIME I EVER SAY THESE HIGH DISPLAYS NUMBERS. AT MY FIRST FILL UP, THE TANK DISPLAYED 3/4 FULL AT SHUTOFF AND RANGER AT 430ISH. THE SUBSEQUENT FUEL FILLS CONTINUED NEAR THESE LOW NUMBER. I CONTACTED THE DEALER ABOUT MY OBSERVATION AND I WAS TOLD THAT THIS IS JUST HOW HYBRIDS WORK. I THEN CONTACTED TOYOTA'S CUSTOMER SERVICE AND BEGAN A CASE FILE. AFTER SEVEN MONTHS OF WORKING WITH THE TOYOTA DEALERSHIP IN SALEM OREGON AND TOYOTA'S CUSTOMER SERVICE DEPARTMENT, THEY FINALLY AGREED TO TESTED MY VEHICLE FOR THE FUELING PROBLEM. AT THAT POINT, THE DEALERSHIP FINALLY ACKNOWLEDGED THAT THERE WAS A PROBLEM. AT THAT POINT, I BEGAN THE PROCESS OF A BUYBACK FOR MY CAR WITH TOYOTA. WITHIN TWO DAYS, I WAS INFORMED THAT THEY WERE GOING TO SWITCH OUT MY GAS TANK FOR A NEW GAS TANK THAT WAS MADE OVERSEAS. I WAS TOLD THAT WOULD SOLVE THE PROBLEM. AFTER RECEIVING MY NEW GAS TANK, THE NEW TANK STARTED TO EXHIBIT THE SAME DIFFICULTIES AS THE LAST TANK. I'M NOW BACK AT SQUARE ONE. I BEGAN COLLECTING DATA AGAIN ABOUT THE FUELING PROBLEM. THIS TIME, THE TANK WAS FEELING A BIT HIGHER THAN 3/4 AND SOMETIMES EVEN NEARING THE'F' LEVEL, BUT THE RANGE NEVER MOVED PAST 460 (TOYOTA ADVERTISED THAT MY CAR WOULD RECEIVE 550+ RANGE MILES ON A FULL TANK). AS I TRACKED MY FUELING PROBLEM, I NOTICE THAT WHEN MY VEHICLE WAS ONLY TAKING IN 9 TO 10 1/2 GALLONS FROM 'EMPTY' TO 'F'. I'M CONCERNED FOR MY SAFETY BY NOT KNOWING HOW MUCH FUEL IN HAVE IN MY VEHICLE.