2002 Toyota RAV4

MY CAR STARTED TO SHIFT GEARS ERRATICALLY AND UNCONTROLLABLY. I FOUND OUT THAT TOYOTA HAS A TECHNICAL SERVICE BULLETIN ON THIS PROBLEM FOR 2001 - 2003 RAV4 CARS AND HAVE EXTENDED THE WARRANTY TO 150,000 MILES. WHEN I CONTACTED TOYOTA THEY SAID MY VIN# IS NOT INCLUDED EVEN THOUGH MY DATE OF MANUFACTURE AND SYMPTOMS ARE THE SAME. MY MECHANIC SAYS THIS IS THE SAME PROBLEM AS OTHER RAV4S. TOYOTA REFUSES TO EXPLAIN WHY THEY EXCLUDE CERTAIN VIN#S AND I THINK THEY SIMPLY TRYING TO REDUCE THEIR FINANCIAL EXPOSURE. NEED YOUR HELP TO DEAL WITH TOYOTA. I HAVE ALWAYS FOLLOWED UP WITH FACTORY COMMENDED SERVICED, MAINLY THROUGH TOYOTA. THE VIN# FOR MY CAR IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS PAST SUMMER THE 2002 RAV 4 STARTED GIVING INDICATIONS THAT SOMETHING MIGHT NOT BE RIGHT. THE CAR HAD ALWAYS GOTTEN ITS REQUIRED MILEAGE MAINTENANCE WHICH WAS ALSO DUE AT THE TIME. SO THOSE THINGS WERE DONE. HOWEVER, OVER THE LAST THREE WEEKS THE FOLLOWING STARTED: --THE ENGINE LIGHT CAME ON, THEN OFF; --THERE WAS HESITATION WHEN ACCELERATING/ A HARSH JERK AND SHIFT WHEN CHANGING GEARS --THE VEHICLE WOULD SOMETIMES SLIP BACK INTO NEUTRAL AND STALL WHILE DRIVING THREE INDEPENDENT TOYOTA-CERTIFIED TECHNICIANS DIAGNOSED THAT THERE IS A PROBLEM WITH THE TRANSMISSION, SO WE TOOK IT TO DARCARS TOYOTA WHERE THE CAR WAS PURCHASED. THE TECHNICIAN THERE CONFIRMED THE DIAGNOSIS BUT SAID WE NEEDED TO CONTACT THE WARRANTY ENHANCEMENT DEPARTMENT. AFTER PLACING ME ON HOLD FOR ABOUT 5 MINUTES, SHE TOLD ME THAT THE CAR HAD EXCEEDED THE TIME FOR THE WARRANTY BY ABOUT 3 MONTHS AND THEREFORE NOTHING COULD BE DONE. IS TOYOTA WILLING TO JEOPARDIZE THE LONG-TERM CUSTOMER LOYALTY AND MORE IMPORTANTLY, THE SAFETY OF THEIR CUSTOMERS, JUST BECAUSE THE CAR CHOSE TO DISPLAY ITS PROBLEMS 3 MONTHS LATER? *TR

OUT OF THE BLUE WHILE IN RUSH HOUR TRAFFIC, MY CAR STARTED SHAKING, JERKING, SLAMMING INTO GEAR, NOT ACCELERATING, AND AT TIMES IT FELT LIKE THE BRAKE WAS BEING APPLIED WHEN I STEPPED THE GAS. WHEN I FIRST TOOK IT TO THE DEALERSHIP A DAY AFTER THIS HAPPENED THE FIRST TIME, THEY COULD NOT FIND ANYTHING BECAUSE THEY COULD NOT DUPLICATE THE ISSUE DURING A TEST DRIVE. LITERALLY MINUTES AFTER PICKING MY CAR UP AND DRIVING OFF THE DEALERSHIP LOT, IT STARTED HAPPENING AGAIN IN STOP-AND-GO TRAFFIC. THIS TIME IT WAS MUCH WORSE AND I WAS AFRAID AS THE PERSON BEHIND ME ALMOST REAR-ENDED ME. I TOOK IT BACK TO THE DEALERSHIP AND THEY TELL ME I EITHER NEED A NEW ECM OR A NEW TRANSMISSION. BUT AFTER RESEARCHING THIS ON THE INTERNET, IT IS A HUGE ISSUE THAT IS HAPPENING TO A LOT OF 2002 TOYOTA RAV4 OWNERS. AND WE AS THE OWNERS ARE AT THE MERCY OF THE UNKNOWN - THIS HAPPENS OUT OF NO WHERE AND IS HORRIBLY UNSAFE AND YET TOYOTA TAKES NO RESPONSIBILITY. *TR

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT STATED THAT WHILE TRYING TO SHIFT INTO REVERSE SHE ENCOUNTERED EXTREME DIFFICULTY. THE CONTACT WAS ABLE TO SHIFT INTO DRIVE AND THE VEHICLE WAS ABLE TO BE DRIVEN TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 71,300.

I WAS DRIVING MY 2002 TOYOTA RAV4 DOWN THE INTERSTATE WHEN THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME THAT THE RPM'S OF THE VEHICLE BEGAN ESCALATING FAR BEYOND WHERE THEY NORMALLY WOULD. AFTER TESTING THE VEHICLE AT DIFFERENT SPEEDS, I DETERMINED THAT THE CAR WOULD NOT SHIFT FROM FOURTH TO FIFTH GEAR. TOOK IT TO MY LOCAL MECHANIC, WHO DETERMINED THAT THERE IS NOTHING WRONG WITH MY TRANSMISSION. WHAT'S WRONG IS THAT THE ELECTRONIC CONTROL MODULE (ECM) THAT CONTROLS THE TRANSMISSION HAD FAILED. HE CONTACTED A LOCAL TOYOTA DEALER TO SEE IF HE COULD SOURCE THE PART AND DISCOVERED THAT IT WAS A KNOWN FAILURE AND WE NEEDED TO TAKE THE CAR TO THE DEALERSHIP. WE DID SO, WHERE WE WERE TOLD BECAUSE WE PURCHASED THE CAR NEW IN MAY OF 2002 (TEN YEARS, FIVE MONTHS AGO) THAT THEY WERE REFUSING TO REPAIR THE CAR'S ECM AS IT FELL OUTSIDE OF THEIR 'ADJUSTED' WARRANTY PERIOD. I CONTACTED TOYOTA'S CORPORATE CUSTOMER ASSISTANCE, WHERE I WAS TOLD THAT YES, TOYOTA KNOWS THAT THE PART IS GOING TO FAIL. THEY EXTENDED THE WARRANTY TO COVER MORE OF THE CARS THAT WOULD BE AFFECTED. HOWEVER, SINCE I PURCHASED MY CAR FIVE MONTHS LONGER THAN THEIR ARBITRARY TEN YEAR COVERAGE PERIOD REGARDLESS OF THE FACT THAT THE MILEAGE OF THE CAR FALLS FAR BELOW THE LISTED COVERAGE THAT THEY ARE NOT GOING TO DO ANYTHING TO REPAIR MY VEHICLE. NOT ONLY THAT, BUT THE DEALERSHIP QUOTED $1400 FOR THE ECM REPAIR AND ANOTHER $4800 FOR THE TRANSMISSION - SAYING THAT THE TRANSMISSION HAD TO BE REPLACED, EVEN THOUGH THEY HADN'T INSPECTED IT (I ASKED!!) AND I HAD ALREADY HAD AN INDEPENDENT MECHANIC CHECK IT OUT AND SAID THAT IT WAS FINE. I DO NOT UNDERSTAND HOW IT IS OKAY FOR TOYOTA TO SELL MILLIONS OF PEOPLE CARS WITH KNOWN SAFETY DEFECTS AND SAY THAT THEY ARE NOT RESPONSIBLE FOR THE REPAIR - KNOWING THAT IF THE REPAIR ISN'T MADE, THAT PEOPLE WILL BE KILLED DRIVING THESE CARS. *TR

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE JERKED ABNORMALLY WHILE DRIVING AND WOULD LOSE ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE ELECTRONIC CONTROL MODULE (ECM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DENIED ANY ASSISTANCE WITH THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,600. UPDATED 10/11/12*LJ

WE HAD JUST LEFT A PARKING LOT IN OUR 2002 RAV 4 AND AS WE CAME UP TO SPEED THE TRANSMISSION BEGAN TO JERK AND TRY TO SHIFT INTO DIFFERENT GEARS. I ALL OF A SUDDEN HAD NO POWER AND A TRUCK COMING DOWN THE ROAD ALMOST HIT US. AS I DEPRESSED THE ACCELERATOR THE CAR REVVED UP AND ALL OF A SUDDEN ENGAGED AND SPUN OUT. VERY SCARY AND WE WERE LUCKY!. *TR

MY 2002 TOYOTA RAV4 HAS BEEN SLUGGISH SINCE DAY 1, ABOUT 2004. THIS PAST WEEKEND IT WAS MORE SLUGGISH THAN USUAL, AFTER TAKE-OFF. I DROVE IT A FEW MORE TIMES AND AFTER EVERY DRIVE, THE TRANSMISSION WOULDN'T SHIFT EASILY, AND WHEN IT DID SHIFT IT WAS VERY HARD. ALMOST A WHIPLASH HARD. IT IS GETTING WORSE, AND THIS IS ONLY THE 3RD DAY. I CALLED THE NATIONAL TOYOTA NUMBER, BECAUSE I FOUND THE EXTENDED WARRANTY POLICY BULLETIN ON-LINE, BUT I AM 9 MONTHS OVER THE 10 YEAR LIMIT, AND EVEN THOUGH IT DOES NOT SAY 10 YEARS OR 150,000 MILES, WHICHEVER COMES FIRST, I WAS TOLD THAT THE WHICHEVER COMES FIRST IS AN AUTOMATIC...HMM SHOULD BE IN WRITING THAT WAY. AND I CALLED MY LOCAL DEALERSHIP, THEY TOLD ME THE SAME THING. I CALLED THE LOCAL TOYOTA CUSTOMER LINE, BUT WAS PUT THROUGH TO VOICE MAIL. REALLY 9 MONTHS...MY CAR HAS 130,000 MILES. I NEED HELP! *TR

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED HARSH SHIFTING. THE CONTACT ALSO STATED THAT WHEN ATTEMPTING TO ACCELERATE, THERE WOULD BE AN INCREASE IN THE ENGINE RPMS BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE ECM WOULD NEED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE TRANSMISSION FLUID NEEDED TO BE DRAINED AND REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 122,000.