2017 Toyota Prius

The contact owns a 2017 Toyota Prius. The contact stated while the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed. The accelerator pedal was depressed, however the vehicle failed to accelerate as intended. The contact stated that the vehicle stalled and jerked. The vehicle was driven to the residence. The contact stated that the battery indicator did not look as if the battery was charging. The contact stated that the vehicle was taken to two independent mechanics; however, the failure was not duplicated. In addition, the vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had become persistent. The contact stated that during one failure his wife was driving, and the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to an independent mechanic however, the failure was not duplicated. In addition, the contact stated that during one failure, the excessive acceleration warning light illuminated. The contact had not depressed the accelerator pedal during the failure. The manufacturer was made aware of the failure and a case was filed. The contact was informed that no assistance was available. The failure mileage was approximately 68,000.

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE THE VEHICLE WAS PARKED, IT ROLLED WITHOUT WARNING. THE CONTACT WAS ABLE TO CATCH UP WITH THE VEHICLE BEFORE IT STRUCK A POLICE VEHICLE. THE OFFICER GAVE THE CONTACT A WARNING. IN ADDITION, THE VEHICLE ACCELERATED ON ITS OWN INTERMITTENTLY. THE LOCAL DEALER (ELMORE TOYOTA, 15300 BEACH BLVD, WESTMINISTER, CA, 92683) INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V741000 (SERVICE BRAKES), AND RECOMMENDED HE SCHEDULE AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1709193209. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL, AND THAT THERE WOULD BE A DIAGNOSTIC CHARGE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

MY NEW TACOMA HAS A WHINE/HOWL COMING FROM THE REAR DIFFERENTIAL. PER MY DEALER, THEY HAVE STARTED A TAS CASE WITH TOYOTA CORP AND WERE ADVISED THAT THE CONDITION DESCRIBED IS KNOWN, AND UNDER INVESTIGATION. TAS SAYS THERE ARE NO RECOMMENDED REPAIRS AT THIS TIME. THE PROBLEM IS OCCURRING BETWEEN 30-65 MPH WHEN DECELERATING AND FEATHERING THE THROTTLE, BUT IS NOW BECOMING MORE PRONOUNCE WITH TIME AND MORE MILEAGE. I'M CONCERNED THAT THE ISSUE COULD POTENTIALLY BECOME A SAFETY ISSUE. THIS ISSUE IS OCCURRING WITH 2016-17 TACOMA'S. MANY DIFFERENTIALS HAVE BEEN REPLACED BY DEALERS; EVEN THE REPLACEMENT DIFFERENTIALS ARE EXPERIENCING THE SAME ISSUE.