2012 Toyota Prius V

UNLIKE OTHER 2011-2015 TOYOTA PRIUS VEHICLES THE PRIUS V IS NOT COVERED UNDER TOYOTA'S CSP-ZJB CUSTOMER SUPPORT PROGRAM. MY 2012 PRIUS V HAS ALL THE INDICATIONS OF THIS BRAKE BOOSTER AND PUMP PROBLEM... MULTIPLE LIGHTS ON THE DASH (BRAKE, ABS, PCS ..... ON; CODES C1252 & C1256; AND BRAKE BOOST PUMP RUNNING EVERY 6-8 SECONDS PLUS A BRAKE PEDAL THAT YOU CAN PUSH TO THE FLOOR IN 4-5 SECONDS. IN HARD BRAKING I'VE HAD TO PUMP THE BRAKE PEDAL TO GET STOPPED. IT'S MY WIFE'S CAR BUT SHE WILL NOT DRIVE IT ANYMORE. TOOK THE CAR TO A TOYOTA DEALER WHO WAS AWARE OF THIS PROBLEM AND STARTED TO HAVE IT FIXED AT THEIR EXPENSE UNTIL HE PUT THE VIN # IN HIS COMPUTER. HIS ESTIMATE WAS $2500+ TO HAVE THE PROBLEM FIXED AFTER I PAID TO HAVE THE PROBLEM DIAGNOSED EVEN THOUGH HE KNEW WHAT THE PROBLEM WAS. I DECLINED AND CALLED TOYOTA CUSTOMER SERVICE WHICH WAS A WASTE OF TIME...SORRY, YOUR CAR IS OUT OF WARRANTY AND YOUR CAR DOES NOT HAVE A PROBLEM WE WILL COVER. ON THE NET, THERE ARE MULTIPLE PRIUS V OWNERS WITH THE SAME PROBLEM THAT STARTED IN 2008. UNTIL SOMEONE WITH A BIGGER STICK (NHTSA), TOYOTA IS SAYING THERE ISNOT A PROBLEM WITH THE PRIUS V BRAKES.

2012 PRIUS V 68,000 MILES ON VEHICLE BRAKE ISSUES FROM THE TIME CAR WAS PURCHASED NEW FROM A TOYOTA DEALER. HISTORY... WHEN BRAKING AND GOING OVER ROUGH SURFACE OR BUMP, THE BRAKES WOULD SEEM TO MOMENTARILY DISENGAGE AND THEN REENGAGE AFTER THE SURFACE SMOOTHED. THE CAR SEEMED TO LUNGE OR SKIP FORWARD AND TAKE LONGER TO STOP. ALERTED THE DEALERSHIP, THEY CHECKED AND SAID EVERYTHING WAS FINE. THIS HAS CONTINUED THROUGHOUT MY OWNERSHIP OF THIS VEHICLE. RECENTLY DURING AN EMERGENCY STOPPING ACTION ON A FREEWAY, MY PRIUS WAS THE 3RD CAR IN A 3 CAR ACCIDENT. THE 1ST CAR FOR SOME REASON, SLOWED DRASTICALLY,AND WAS REAR ENDED BY THE CAR IN FRONT OF ME. I FELT I WAS AT A GOOD DISTANCE BEHIND THE CAR IN FRONT OF ME AND I REACTED AND FULLY DEPRESSED THE BRAKES AND FELT THIS CAR CONTINUE TO ROLL AND CONTACT THE CAR IN FRONT. THE BRAKES DID FINALLY TAKE HOLD, BUT I FELT A HESITATION WHICH LENGTHENED THE STOPPING DISTANCE. I HAVE RESEARCHED AND FOUND THERE ARE DOZENS OF REPORTED ISSUES WITH THE HYBRID'S BRAKE SYSTEMS IN BOTH PRIUS MODELS AS WELL AS SOME REPORTED ISSUES WITH LEXUS HYBRIDS. I WONDER HOW MANY OTHER INCIDENTS HAVE OCCURRED WITH THE MILLIONS OF PRIUS VEHICLES THAT HAVE NOT BEEN REPORTED. THERE SEEMS TO BE ISSUES WITH THE COMPUTERIZED/MECHANICAL BRAKING INTEGRATION AND POSSIBLE ISSUES WITH THE ACTUATOR.

11/15/19 ORIGINALLY THE CAR SHOWED BRAKE, ABS, ANTISKID AND ENGINE IDIOT LIGHTS WENT TO THE DEALER WITH A CODE C1391. THEY SAID I NEED TO REPLACE THE MASTER CYLINDER AND THE POWER BOOSTER FOR $2600. THEN THEY SAID IT WAS POLICY TO ALSO REPLACE THE BRAKE BOOSTER PUMP ASSEMBLY FOR AN ADDITIONAL $2,000 OR A TOTAL OF $4600. AFTER I COMPLAINED THAT THEY HAD RECALLED 972,000 OTHER PRIUS BUT DIDN'T INCLUDE THE PRIUS V THEY SAID I ONLY NEEDED TO REPLACE THE MASTER CYLINDER AND POWER BOOSTER AND SAID THEY WOULD DO IT FOR $1,516.89. SO THEN I GO TO TAKE THE CAR TO THE SERVICE DEPARTMENT TODAY 12/4/19 AND WHILE SITTING THERE THE IDIOT LIGHTS ALL TURN OFF AND THE BRAKE START TO FUNCTION NORMALLY OWN ITS OWN... I ASK THE SERVICE REPRESENTATIVE WHAT HIS THOUGHTS WERE AND HE SAID I SHOULD STILL MAKE THE REPAIRS, BUT HE COULDN'T SAY WHAT THEY WOULD DO IT CAME BACK. SO I'M GOING TO DRIVE THE CAR FOR A WEEK TO SEE. WHILE I'M WAITING CAN YOU PLEASE DO A RECALL ON THE BRAKE PUMP ASSEMEBLY SINCE THESE FOLKS DONT EVEN KNOW WHAT THE HECK IS GOING ON WITH THIS CAR. IT APPEARS ITS NOT EITHER DEVICE AND ITS A COMPUTER GLITCH THAT THEY HAVEN'T RESOLVED...HELP US PRIUS OWNERS PLEASE!!!

MY ENTIRE BREAKING SYSTEM WENT OUT WHILE DRIVING TO WORK ON A BUSY ROAD, WHERE I HAD TO PULL OVER TO THE SIDE TO SEE WHAT WAS WRONG, AS I HAD NEVER SEEN THOSE FIVE LIGHTS LIGHT UP EVER, AS THIS IS NOT A TYPICAL ISSUE THAT WOULD EVER BREAK WITHOUT A MANUFACTURING ISSUE. I WAS NEVER NOTIFIED OF A SPECIFIC ISSUE WITH CERTAIN 2011-2015 PRIUS VEHICLES THAT ARE INVOLVED IN A CUSTOMER SUPPORT PROGRAM ZJB. I HAVE NOW PAID $100 TO TOYOTA TO DIAGNOSE THIS PROBLEM, WHICH WAS NOT NECESSARY, AS IT IS OBVIOUSLY THE EXACT ISSUE (5 LIGHTS LUMINATED) FROM THE CUSTOMER SUPPORT PROGRAM, AND THEY HAVE TOLD ME THAT I WAS NOT NOTIFIED OF THE ISSUE BECAUSE MY VIN IS NOT INCLUDED IN THE PROGRAM. IT HAS BEEN DIAGNOSED WITH THE EXACT BREAK BOOSTER ISSUE LISTED IN THE LETTER SENT TO OTHER VIN NUMBERS. I DRIVE CHILDREN AROUND IN THIS CAR, AND THIS ISSUE IS SEVERE AND SHOULD CLEARLY BE FOR A LARGER NUMBER OF CARS THAN THEY ARE ADMITTING. I HAVE NOW BEEN TOLD THAT THEY WILL NOT PAY FOR THE $3,000 IN REPAIRS BECAUSE IT IS NOT INCLUDED. THIS IS UNACCEPTABLE. THIS IS A SAFETY HAZARD ON THE ROAD AND UNBELIEVABLE THAT I WOULD PAY EXTRA MONEY FOR A TOYOTA BECAUSE IT IS SUPPOSED TO BE A SAFE AND RELIABLE CAR, ONLY TO FIND OUT THEY WILL NOT ADMIT WHEN THEY HAVE A WIDESPREAD BREAK MANUFACTURING ISSUE WITH THEIR VEHICLES. MY ONLY RECOURSE THOUGH TOYOTA I AM TOLD IS TO MAKE A CASE NUMBER AND IF MY VIN HAPPENS TO BE ADDED TO THE LIST, THEY MAY REIMBURSE ME. THIS IS UNACCEPTABLE. TOYOTA NEEDS TO RECALL ALL VINS FOR THIS ISSUE, SO CONSUMERS ARE AWARE THAT THEIR BREAKS MAY FAIL AT ANY MOMENT.

MY 2012 PRIUS V STARTED SHOWING THE WARNING LIGHTS FOR BRAKES, ABS, ANTI-SKID AND ENGINE LIGHTS. THIS HAPPENED WHILE DRIVING ON A REGULAR ROAD. BRAKES STILL WORK BUT FEEL SPONGY. SCANNED FOR CODES AND IT SAYS C1391 WHICH REQUIRES REPLACING ALL THE MAIN BRAKE COMPONENTS. THE COST IS OVER $3000 BECAUSE SO MANY PARTS INVOLVED. THERE'S SEEMS TO HAVE BEEN A RECALL FOR OTHER MODELS OF PRIUS BUT THE 'V' NOT INCLUDED. MANY V OWNERS HAVE EXPERIENCED THIS PROBLEM. ALL THE PARTS SHOWN IN THE ATTACHED PICTURE NEED TO BE REPLACE CAUSE TOYOTA DOESN'T KNOW OR CAN'T FIGURE OUT WHERE THE PROBLEM IS. CAR ONLY HAS 68,000 MILES ON IT

MY 2012 PRIUS V IS ONLY 90K MILES. STARTING FROM ABOUT 2 WEEKS AGO, THE WARNING LIGHTS INCLUDING BRAKE SYSTEM WARNING LIGHT, ABS WARNING LIGHT AND SLIP INDICATOR LIGHT WERE SUDDENLY LIT ON WHEN I WAS DRIVING, THEN I FOUND THE REGENERATE BRAKE BECOME VERY HARD AND DIFFICULT TO STOP WHICH WAS MALFUNCTIONING. THESE WARNING LIGHTS WERE KEPT ON ALL THE TIME WHEN I DRIVE THE CAR. THE CAR THREW OUT CODE C1391 WHEN GIVEN A DIAGNOSIS. AFTER SOME ONLINE WORK, I FOUND THIS IS A VERY COMMON PROBLEM FOR PRIUS V. I WENT TO THE DEALERSHIP HOWEVER THE DEALERSHIP STATES THAT MY CAR, BASED ON ITS VIN, IS NOT IN ONE OF THE CERTAIN CARS COVERED BY ZJB PHASE 2 WHICH COVERS BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLIES FOR CERTAIN 2011-2015 MODEL YEAR PRIUS VEHICLES. THE FAILURE OF THE BRAKE COULD BE A DEADLY DEFICIENCY TO ALL THE PEOPLE IN THE CAR WHEN DRIVING. NOW I HAVE TO THINK TO STOP USING THIS CAR BECAUSE OF THE SEVERE SECURITY RISK. TOYOTA SHOULD TAKE ACTION TO SOLVE ALL THIS PROBLEM FOR ALL INVOLVED CARS, NOT CERTAIN CARS. MY CAR IS MADE IN 2012, THE DIAGNOSIS CODE C1391 GIVEN BY MY CAR ARE FALLING INTO ONE OF THE FOUR CODES ASSOCIATED WITH THE BRAKE PROBLEM COVERED BY ZJB PHASE 2. IT IS RIDICULOUS THAT MY CAR WAS NOT ISSUED THIS EXTENDED WARRANTY.

MY 2012 PRIUS V WITH ONLY 55,000 MILES. ABS LIGHTS CAME ON AND BUZZING SOUND EVERY 3 SECONDS FROM JUST IN FRONT OF STEERING COLUMN. TOYOTA DEALER CHARGED $270 FOR COMPUTER DIAGNOSTIC THEN GAVE ME A PARTS AND LABOR ESTIMATE FOR REPLACING BRAKE BOOSTER AND MASTER CYLINDER OF $4400!!! INDEPENDENT MECHANIC CAN ORDER PARTS FROM ANOTHER TOYOTA DEALER IN MAINLAND US FOR $1400 LESS THAN THE $3200 THAT DEALER IN HAWAII QUOTED AND LABOR FOR MUCH LESS. BUT STILL WILL BE COSTING ME ABOUT $2500. SEARCHED RECALL SITES AND REGULAR 2012 PRIUS MODELS HAD RECALLS FOR EXACTLY THE SAME ISSUE BUT NO RECALL ON 2012 PRIUS V BRAKES?