2022 Toyota Highlander

The contact owns a 2022 Toyota Highlander. The contact stated while the vehicle was parked, the contact became aware that the mounting pad on the driver's side front bumper had detached and fallen off the vehicle. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

This is regarding an issue with a 2022 Toyota Highlander with 79,668 miles at the dealership now waiting on a new transmission. On April 15, 2025, the vehicle was taken in to the dealership with whining noise and put on a diagnostic machine. Diagnosed as transmission. Took for second opinion at independent transmission company and stated the same issue. This vehicle is 4, 668 miles over warranty and we spoke with Toyota Brand Engagement and also district manager for this area. We are asking for help in replacement of this transmission costing over $10,000. Toyota was not willing to help in any way other than saying, "Sorry". We had to pay $5000 before the dealership would even order it. Now it has been three weeks and the transmission is still not at the dealership.We continue to make payments on a vehicle that is not even in service. I am seeing numerous incidents on the internet regarding Toyota's faulty transmissions. I am asking for a recall due to the issue of the age of the vehicle and the extreme expense of replacing a faulty transmission with no help from Toyota in any regard. This vehicle has been serviced as required and even transmission fluid change out per recommendation in Nov. 2024. There were never any warning lights that came on prior to failure. We took the vehicle into the service department within a few days of whining noise.

Car lunges forward while constant braking. Problem is not consistently repeatable and occurs at various speeds, road conditions, and weather conditions. It seems to be in the transition between regenerative braking and mechanical braking from the hybrid system. The car will coast for a brief moment while braking increasing the stopping distance and time required to come to a complete stop. We've noticed this issue since we bought the car

The component that failed is the roof rail clips that hold the roof rack to the vehicle (Toyota Service Bulletin T-SB-0040-24). The clips under the rail fail and cause water to leak into the headliner and down the A-pillars on both sides of the vehicle. It presents itself by causing water staining where the headliner meets the A-pillar cover. This issue presented itself in January of 2023, a few months after we bought the vehicle. Toyota Bountiful (Utah) tried to tell us that it is the sunroof drain lines that are clogged and required a $100 service to clear them which is an annual service. After some push back they found the problem with the roof rack clips. However, they only replaced the passenger side and neglected to repair both sides. April of 2025 the driverside failed and Toyota Bountiful once again confirmed that the driverside clips failed. This creates a danger to the front occupants of the vehicle by allowing a possible mold issue within the cabin. Secondly, it allows water into the front curtain airbags of the vehicle.

The power liftgate does not close. This is an intermittent problem that is increasing in frequency to the point that I can hear internal components in the strut that are failing. This was reported to Toyota within the warranty period, and they claim that parts are on backorder. It has been over three months, and the problem is still not corrected. Toyota appears to be refusing to honor its warranty on this vehicle. The concern is that this failure occurs during a road trip or in an inconvenient location leaving us stranded with no ability to move the vehicle or obtain assistance.