2021 Toyota Highlander

I noticed in March of 2024 that the lower part of my bumper was starting to detach. So I brought my car in to get inspected while I was getting my car serviced. Their was a recall issues in 2023. When the dealership looked at my car they said their was no remedy for the recall that I would have to wait until their is one. They said they can not fix the car even though the lower bumper was already starting to detached. Now July 27, 2024. While driving the bumper fully detached and now I’m dragging the bumper underneath my car. Had to take it to a mechanic to get it removed and then saw my dealership to get it fixed because of the recall. Now My bumper got fully detached and I suffered because of this Recall problem. Dealership said they can’t fix the problem that it was because of a collision that happened from a previous owner of the car that got into a collision in 2021. Where I bought the car in 2023 where the bumper was not detached and now I’m suffering because the dealership said Toyota corporate won’t fix the car under the recall. Now I’m stuck with fixing a bumper where I never got into an accident and could of been injured because of this bumper falling while drive and I have to pay out of pocket to fix it.

THE ENGINE COVER ASSEMBLY DETACHED FROM THE BOTTOM OF MY CAR WHILE DRIVING. SIMILAR TO THE EXISTING RECALL FOR THE FRONT LOWER BUMPER COVER ASSEMBLY. While pulling out of a parking lot, I noticed that there was a scraping noise under my car. Prior to parking at Jones Beach State Park, I was traveling on Ocean Parkway at a high rate of speed (50-60MPH) and it was a very windy day. I did not hit any obstructions or scrape the bottom of my car on anything. There was nowhere for me to pull over and as I sped up, the noise went away. When I got off the highway, the noise returned. When I got home, I looked under my car and there was a plastic piece dragging just in front of my front tires. I remembered I had received a notice about a Toyota recall related to the lower front bumper cover assembly and looked that up - it felt very similar to what I had experienced. When I got to the dealer, they told me it was not subject to the recall and the repairs on this would be $200 diagnostic plus $529.88 parts and labor. I was told I must have hit something to make it detach. I did not hit or scrape anything. My car has pretty good clearance, it would have had to be HUGE for me to hit or scrape it. I would have known.

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) and 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Numbers: 23V720000 (Structure) and 23V865000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the lower end of the front bumper had become loosened, and the contact was concerned that the lower part of the bumper might detach. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Front lower and upper bumper covers. While driving the covers become detached from each other placing the vehicle at risk and other drivers at risk as the components will separate from the car potentially causing damage to the vehicle/tires/etc. or other vehicles in proximity to the car. The dealer has acknowledged this is a known issue but indicates they have no solution. The vehicle was purchase from Pat Lobb Toyota of McKinney Texas on 1/22/2024 and delivery taken on 1/23/2024. They indicate that they inspected the vehicle and found no risk. There are no warnings when this is happening.