2019 Toyota Highlander

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT LEXUS OF TACOMA AT FIFE LOCATED AT (1708 40TH AVE CT E, FIFE, WA 98424), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THERE HAS BEEN A RECALL ISSUED ON THIS VEHICLE FROM 13 JAN 2020. THERE IS NO REMEDY YET. THE ISSUE HAS TO DO WITH THE FUEL PUMP MALFUNCTIONING, WHICH CAN LEAD TO LOSS OF POWER AND INCREASED RISK OF ACCIDENTS. HAVING BEEN IN A VEHICLE BEFORE WITH LOSS OF POWER IN RUSH HOUR TRAFFIC, I'M UNLIKELY TO WALK AWAY FROM THE SAME TYPE OF MALFUNCTION IF IT WERE TO HAPPEN AGAIN. I CAN'T DRIVE MY VEHICLE WITH ANY CONFIDENCE IT WILL BE SAFE. IT'S BEEN 2 MONTHS AND NO REMEDY IS YET AVAILABLE. THIS IS RIDICULOUS.

VEHICLE INTERMITTENTLY CHUGS AND STALLS AT LOW SPEEDS. WHICH RESULTS IN POOR FUEL MILEAGE. VEHICLE HAS ALSO STALLED 3 OTHER OCCASIONS WITHOUT CHUGGING AND NOT IN MOTION, ALL 3 TIMES WAS WHILE AT A STOP LIGHT OR WHILE ATTEMPTING TO TURN. LOOSES POWER WITHOUT ENGINE MIL LIGHT DEALERSHIP INDICATED THE HYBRID SYSTEM HAS OVERHEATED 4 TIMES WITH NO ABILITY TO DUPLICATE. VEHICLE ALSO HAS HAD THE STEREO FLIP THROUGH NUMEROUS SCREENS WITHOUT BEING TOUCHED. AT ONE POINT WHEN IT STALLED THE VEHICLE STATED ' HYBRID SYSTEM INACTIVE ,PARK SAFELY', BUT IT WAS IN AN INTERSECTION. LUCKILY IT RESTARTED AND WAS ABLE TO MOVE BEFORE AN ACCIDENT OCCURRED.

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS DESIGNED. TOYOTA OF BROOKFIELD 20655 W CAPITOL DR, BROOKFIELD, WI 53045, WAS CONTACTED BY PHONE AND IT WAS ACKNOWLEDGED THAT THERE WAS A DEFECT WITHIN THE VEHICLE. THE CONTACT WAS INFORMED TO RETURN THE VEHICLE TO THE DEALER AS SOON AS POSSIBLE TO BE DIAGNOSED. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 20V120000 (FUEL SYSTEM, GASOLINE) FOR WHICH THE VIN WAS SUBJECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHEN ACCELERATING FROM A STOP, THE CAR ABRUPTLY LOST POWER AND IT FELT LIKE THE ENGINE WAS GOING TO STALL OUT COMPLETELY, BUT THEN THE CAR STARTED ACCELERATING AGAIN. THIS HAPPENED THREE TIME TODAY. IN TWO CASES I WAS NEEDING TO ACCELERATE BRISKLY AS I WAS EITHER CROSSING, OR ENTERING ONTO, A BUSY STREET WITH FAST TRAFFIC. IN TWO CASES (IN BOTH CASES I WAS MAKING A RIGHT TURN FROM A STOP) THE RED EXCLAMATION POINT WARNING SIGN APPEARED BRIEFLY ON THE DASH BOARD UPPER SCREEN. ON THE THIRD OCCASION (I WAS ACCELERATING STRAIGHT AHEAD FROM A STOP), A RED WRITTEN MESSAGE APPEARED ON THE CENTER DASH BOARD SCREEN, BUT IT DISAPPEARED BEFORE I COULD READ IT.

PULLING OUT OF A BUSINESS PARKING LOT (SOMEWHAT OF AN INCLINE) ONTO BUSY STREET AND VEHICLE STALLED. BAD TIMING FOR THIS TO HAPPEN. MASTER CAUTION LIGHT ILLUMINATED BUT NOT CEL PER WIFE WHO WAS DRIVING. I THINK RECENT RECALL UNDERWAY FOR FUEL PUMP DOESN'T INCLUDE MY VIN, BUT I AM SUSPICIOUS AND AM THINKING IT PROBABLY SHOULD. VEHICLE STARTED AND RETURNED HOME FINE (10 MILES) AT APPROX 40-50MPH.

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE TOYOTA OF NORTH CHARLOTTE DEALER (LOCATED AT 13429 STATESVILLE RD, HUNTERSVILLE, NC 28078) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE DRIVING AND THAT THE FUEL CONSUMPTION HAD INCREASED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT WOULD NOT CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FIRST INCIDENT OCCURRED IN DEC 2019 AND THEN AGAIN IN JAN 2020. WHILE DRIVING ENGINE LOST POWER AND VEHICLE BEGAN LURCHING FORWARD AND BACK UNCONTROLLABLY. AFTER PULLING OVER ENGINE SHUT DOWN. THANKFULLY WE DID NOT CAUSE AN ACCIDENT. CHECK ENGINE LIGHT CAME ON, ALSO SAID REDUCED ENGINE POWER AND TRACTION CONTROL OFF. FIRST TIME DEALER SAID IT WAS BAD GAS. SECOND TIME THEY TESTED FUEL PUMP AND IT WAS PRODUCING 5 PSI. WAY BELOW 50-60 PSI NORM. NOW OUR VEHICLE IS PARKED WAITING FOR TOYOTA TO DEVELOP A FIX FOR THEIR FUEL PUMP. NO IDEA HOW LONG THAT WILL TAKE. OUR CAR IS PART OF THE ALMOST 700,000 TOYOTA RECALLED. TOYOTA USED TO MEAN QUALITY, NOT SURE ANY MORE.