2019 Toyota Highlander

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED WITH A MESSAGE REFERRING THE CONTACT TO HAVE THE VEHICLE TAKEN TO THE NEAREST DEALER TO BE REPAIRED. THE VEHICLE WAS TAKEN TO KINGS TOYOTA (4700 FIELDS ERTEL RD, CINCINNATI, OH 45249) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DIFFERENT FROM THE PREVIOUS FAILURE THE VEHICLE HAD EXPERIENCED IN WHICH THE SPARK PLUGS WERE REPLACED. THE TECHNICIAN REMOVED THE SPARK PLUGS AND THE COIL PACKS AND RELOCATED ANOTHER CYLINDER. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES AND WAS TAKEN TO THE SAME DEALER AND WAS INFORMED THAT 20 PERCENT OF ALCOHOL WAS FOUND IN THE FUEL INSTEAD OF THE RECOMMENDED 10 PERCENT IN THE FUEL MIXTURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

WITH 300MILES ON HIGHLANDER STARTED TO EXPERIENCE ISSUES IN DRIVING AND DROP IN PERFORMANCE. PERFORMANCE WAS VERY SIGNIFICANT ESPECIALLY NOTICEABLE IN MPG. AT SCENARIOS WHEN THE CAR WOULD NOT DRIVE UP THE HILL BUT REV TO MAX AND START ROLLING BACK WITH 'CLICKING' NOISE. TOYOTA WAS SEND TO SERVICE MANY TIMES AFTER TO MULTIPLE TOYOTA DEALERSHIPS BUT THEY DID NOT HAVE ANY DIAGNOSIS. AT 15K MILES ON THE CAR DRIVING ON HIGHWAY (70MPH) THE HIGHLANDER LOST POWER AND STARTED LOUD NOISE. WHEN PULLED OVER FOUND OIL SMELL AND SMOKE FROM ENGINE. DURING EXAMINATION FOUND 3 CYLINDER WENT LOOSE. DURING THAT TIME ONE OF THEM CAME OFF THE SIDE AND HIT THE TRANSMISSION. ALMOST A FULL MONTH THE HIGHLANDER WAS REBUILT BUT NO FINAL WORD WHAT HAD HAPPENED BY TOYOTA CORP. THE CAR IS ABOUT 17K MILES AND STARTED TO ACT THE SAME WAY. AS A FAMILY WE ARE AFRAID TO DRIVE THE CAR ESPECIALLY MY PREGNANT WIFE WITH CHILDREN. I AM AFRAID THIS MAY HAPPEN AGAIN AND CAN LOCK UP ALL WHEELS AND CAN RESULT IN MASSIVE ACCIDENT. TOYOTA IS NOT TAKING THIS AS SERIOUS AND SEEMS TO ME THEY DO NOT CARE. AS OF RIGHT NOW THE HIGHLANDER HAS PROBLEMS WITH ALIGNMENT, LANE ASSIST, AND LACK OF POWER. PLEASE SEE PICTURES. *TR

I RECEIVED A RECALL ALERT EARLY IN THE YEAR. THERE IS NOT YET A FIX FOR THE LOW-PRESSURE FUEL PUMP. I HAVE DRIVEN THE CAR ONLY A FEW MILES SINCE THE NOTICE AND THE DESCRIPTION OF THE POSSIBLE FAILURE. I DRIVE I-68 IN MARYLAND, MUCH OF IT WITH 3 LANES AND ALL UP AND DOWN MOUNTAINS. A FAILURE ON THIS HIGHWAY WOULD BE VERY SERIOUS, QUITE LIKELY FATAL. A FAILURE WOULD MEAN THAT THE CAR WOULD STALL AND NOT RESTART. SPEED LIMIT IS 70MPH--LIFE-THREATENING IF THE CAR WERE TO BE IN THE CENTER LANE GOING UPHILL. THE CAR WOULD HAVE TO BE DRIFTED BACKWARD DOWNHILL TO REMOVE IT FROM THE ROADWAY. THIS IS THE END OF APRIL. THIS IS AN UNACCEPTABLY LONG TIME TO BE WITHOUT SAFE USE OF THE CAR. I EXPECT MONETARY COMPENSATION AS WELL AS EXTENDED WARRANTY FOR LOST MONTHS OF INCONVENIENCE, FEAR AND LOST USAGE OF THE VEHICLE. WE WERE OFFERED AN ALTERNATE SMALLER CAR WHICH WOULD BE INADEQUATE FOR OUR NEEDS. ACCEPTING THE SUBSTITUTE WOULD REQUIRE THAT WE TURN OUR CAR OVER TO THE DEALER WHERE IT WOULD SIT ON A LOT EXPOSED TO THE ELEMENTS. THIS IS UNACCEPTABLE. IF THE DEALER WOULD PROVIDE A SATISFACTORY SUBSTITUTE, OUR STIPULATION WOULD BE THAT THE TOYOTA HIGHLANDER REMAIN AT OUR HOME WHERE IT IS GARAGED.

I OWN A 2019 TOYOTA HIGHLANDER, IT HAS STALLED SEVERAL TIMES DURING BUSY COMMUTE TO OR FROM WORK. I AM SO SCARED TO DRIVE THIS VEHICLE, THAT I REFUSE TO DRIVE IT TO ANY DESTINATION LONGER THAN 50 MILES. I NEED THIS CAR REPLACED, I HAVE THREE YOUNG CHILDREN, AND I PAYING FOR AN UNSAFE, UNRELIABLE CAR. I WOULD LIKE FOR TOYOTA TO REPLACE THIS VEHICLE.

VEHICLE INTERMITTENTLY CHUGS AND STALLS AT LOW SPEEDS. WHICH RESULTS IN POOR FUEL MILEAGE. VEHICLE HAS ALSO STALLED 3 OTHER OCCASIONS WITHOUT CHUGGING AND NOT IN MOTION, ALL 3 TIMES WAS WHILE AT A STOP LIGHT OR WHILE ATTEMPTING TO TURN. LOOSES POWER WITHOUT ENGINE MIL LIGHT DEALERSHIP INDICATED THE HYBRID SYSTEM HAS OVERHEATED 4 TIMES WITH NO ABILITY TO DUPLICATE. VEHICLE ALSO HAS HAD THE STEREO FLIP THROUGH NUMEROUS SCREENS WITHOUT BEING TOUCHED. AT ONE POINT WHEN IT STALLED THE VEHICLE STATED ' HYBRID SYSTEM INACTIVE ,PARK SAFELY', BUT IT WAS IN AN INTERSECTION. LUCKILY IT RESTARTED AND WAS ABLE TO MOVE BEFORE AN ACCIDENT OCCURRED.

WHEN ACCELERATING FROM A STOP, THE CAR ABRUPTLY LOST POWER AND IT FELT LIKE THE ENGINE WAS GOING TO STALL OUT COMPLETELY, BUT THEN THE CAR STARTED ACCELERATING AGAIN. THIS HAPPENED THREE TIME TODAY. IN TWO CASES I WAS NEEDING TO ACCELERATE BRISKLY AS I WAS EITHER CROSSING, OR ENTERING ONTO, A BUSY STREET WITH FAST TRAFFIC. IN TWO CASES (IN BOTH CASES I WAS MAKING A RIGHT TURN FROM A STOP) THE RED EXCLAMATION POINT WARNING SIGN APPEARED BRIEFLY ON THE DASH BOARD UPPER SCREEN. ON THE THIRD OCCASION (I WAS ACCELERATING STRAIGHT AHEAD FROM A STOP), A RED WRITTEN MESSAGE APPEARED ON THE CENTER DASH BOARD SCREEN, BUT IT DISAPPEARED BEFORE I COULD READ IT.

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE TOYOTA OF NORTH CHARLOTTE DEALER (LOCATED AT 13429 STATESVILLE RD, HUNTERSVILLE, NC 28078) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE DRIVING AND THAT THE FUEL CONSUMPTION HAD INCREASED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT WOULD NOT CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FIRST INCIDENT OCCURRED IN DEC 2019 AND THEN AGAIN IN JAN 2020. WHILE DRIVING ENGINE LOST POWER AND VEHICLE BEGAN LURCHING FORWARD AND BACK UNCONTROLLABLY. AFTER PULLING OVER ENGINE SHUT DOWN. THANKFULLY WE DID NOT CAUSE AN ACCIDENT. CHECK ENGINE LIGHT CAME ON, ALSO SAID REDUCED ENGINE POWER AND TRACTION CONTROL OFF. FIRST TIME DEALER SAID IT WAS BAD GAS. SECOND TIME THEY TESTED FUEL PUMP AND IT WAS PRODUCING 5 PSI. WAY BELOW 50-60 PSI NORM. NOW OUR VEHICLE IS PARKED WAITING FOR TOYOTA TO DEVELOP A FIX FOR THEIR FUEL PUMP. NO IDEA HOW LONG THAT WILL TAKE. OUR CAR IS PART OF THE ALMOST 700,000 TOYOTA RECALLED. TOYOTA USED TO MEAN QUALITY, NOT SURE ANY MORE.