Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
570–25K
2625–50K
1950–75K
1175–100K
7100–150K
4150K+
124 reports with mileage · 67 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
17 crash reports6 fire reports12 injury reports
What owners actually said
191 reports
165 miles · Nov 15, 2016
Steering
THIS VEHICLE HAS SEVERE TORQUE STEER WHEN ACCELERATING AT HIGHWAY SPEED. THE VEHICLE PULLS HARD LEFT AND YOU HAVE TO FIGHT THE WHEEL TO MAINTAIN CONTROL. IT IS VERY DANGEROUS , ESPECIALLY WHEN TRYING TO PASS ANOTHER VEHICLE. MY COMPLAINTS TO THE DEALERSHIP WERE WAVED ASIDE - ONE TECH TOLD ME "ALL OUR FRONT WHEEL DRIVE CARS DO IT…
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THIS VEHICLE HAS SEVERE TORQUE STEER WHEN ACCELERATING AT HIGHWAY SPEED. THE VEHICLE PULLS HARD LEFT AND YOU HAVE TO FIGHT THE WHEEL TO MAINTAIN CONTROL. IT IS VERY DANGEROUS , ESPECIALLY WHEN TRYING TO PASS ANOTHER VEHICLE. MY COMPLAINTS TO THE DEALERSHIP WERE WAVED ASIDE - ONE TECH TOLD ME "ALL OUR FRONT WHEEL DRIVE CARS DO IT"
NHTSA ODI #10926055
32,000 miles · Nov 10, 2016
Seats
CAR GOING IN FOR THE SECOND TIME TO REPLACE THE ELECTRICAL SEAT ADJUSTMENT PANEL AND THE OTHER COMPONENTS NEEDED TO KEEP IT HELD IN PLACE. THE PLASTIC CLIPS ON THE PARTS JUST DO NOT APPEAR TO BE SUFFICIENT TO KEEP THE PANEL IN PLACE. CAR HAS JUST UNDER 33K MILES. THE PANEL IS RARELY USED AND IT APPEARS THAT JUST THE ENTRY AND …
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CAR GOING IN FOR THE SECOND TIME TO REPLACE THE ELECTRICAL SEAT ADJUSTMENT PANEL AND THE OTHER COMPONENTS NEEDED TO KEEP IT HELD IN PLACE. THE PLASTIC CLIPS ON THE PARTS JUST DO NOT APPEAR TO BE SUFFICIENT TO KEEP THE PANEL IN PLACE. CAR HAS JUST UNDER 33K MILES. THE PANEL IS RARELY USED AND IT APPEARS THAT JUST THE ENTRY AND EXIT FROM THE VEHICLE APPEARS TO BE CAUSING ENOUGH MOVEMENT FOR THE PARTS TO WEAR OUT.
NHTSA ODI #10925442
9,500 miles · Nov 6, 2016
Service BrakesCrash
WE WERE DRIVING DURING HEAVY RAINS AT FREEWAY SPEEDS. TRAFFIC WAS SLOWED AHEAD. THE SYSTEM SIGNALS AN ALARM THAT TRAFFIC AHEAD IS SLOWING, A VERY NICE FEATURE. HOWEVER, WHILE THE ALARM WAS GOING OFF, I DEPRESSED THE BRAKE PEDAL WITH ZERO RESPONSE, LIKELY DUE TO THE ABS NOT WANTING ME TO SLIDE ON THE WET ROADS. HOWEVER AS I GO…
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WE WERE DRIVING DURING HEAVY RAINS AT FREEWAY SPEEDS. TRAFFIC WAS SLOWED AHEAD. THE SYSTEM SIGNALS AN ALARM THAT TRAFFIC AHEAD IS SLOWING, A VERY NICE FEATURE. HOWEVER, WHILE THE ALARM WAS GOING OFF, I DEPRESSED THE BRAKE PEDAL WITH ZERO RESPONSE, LIKELY DUE TO THE ABS NOT WANTING ME TO SLIDE ON THE WET ROADS. HOWEVER AS I GOT CLOSER AND CLOSER TO THE SLOWED TRAFFIC AHEAD, I NEEDED TO PRESS THE BRAKE HARDER AND HARDER. THE BRAKES SIMPLY STOPPED DECELERATING THE HIGHLANDER AND WE SMASHED INTO THE BACK OF A SMALLER VEHICLE. WHILE I APPRECIATE ABS AND THE DESIRE TO PREVENT SLIDING, I MUST BE ABLE TO STOP MY VEHICLE. I HAVE READ COUNTLESS COMPLAINTS ABOUT THIS OCCURRING, YET I DO NOT SEE A RESOLUTION.
NHTSA ODI #10924550
8,000 miles · Nov 1, 2016
Service BrakesCrash
HAD A PROBLEM WITH A 13 MO. OLD HIGHLANDER(STILL UNDER WARRANTY). WAS BACKING INTO MY GARAGE WHEN THE BRAKE PEDAL SUDDENLY BROKE(RUBBER PIECE FELL OFF). IT CAUSED MY FOOT TO SLIP OFF THE BRAKE AND CONSEQUENTLY BACKED INTO A REFRIGERATOR WE HAD IN THE GARAGE. IT RUINED THE REFRIGERATOR AND DAMAGED THE BACK OF THE HIGHLANDER($1…
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HAD A PROBLEM WITH A 13 MO. OLD HIGHLANDER(STILL UNDER WARRANTY). WAS BACKING INTO MY GARAGE WHEN THE BRAKE PEDAL SUDDENLY BROKE(RUBBER PIECE FELL OFF). IT CAUSED MY FOOT TO SLIP OFF THE BRAKE AND CONSEQUENTLY BACKED INTO A REFRIGERATOR WE HAD IN THE GARAGE. IT RUINED THE REFRIGERATOR AND DAMAGED THE BACK OF THE HIGHLANDER($1000+) WORTH OF DAMAGE. FILED A CLAIM WITH TOYOTA(CORPORATE) AND COOPERATED FULLY WITH THEIR INVESTIGATION. AFTER 4 MOS. OF GETTING NOTHING BUT A RUN AROUND FROM TOYOTA FINALLY GOT THEIR ANSWER TO THE PROBLEM. THEY SAID THE VEHICLE WAS FINE(WHY THEN DID THE BRAKE PEDAL FALL APART?) AND THAT THEY DIDN'T CARE AT ALL ABOUT MY PROBLEM. THEY ALSO DIDN'T ANSWER WHY THE BRAKE PEDAL FELL APART IF 'ALL WAS FINE' AS THEY ASSERTED. KIND OF LIKE WHAT TOYOTA DID 6 OR 7 YEARS AGO WHEN THE ACCELERATOR PROBLEM FIRST SHOWED UP. BACK THEN THEIR FIRST REACTION WAS TO BLAME TH VICTIMS(OWNERS) FOR CAUSING THE PROBLEM!! I SUGGEST TO OTHERS TO NOT BUY A TOYOTA. AS MY PROBLEM SHOWS, IF AN UNUSUAL PROBLEM HAPPENS THEY WILL NOT STAND BEHIND THEIR VEHICLE OR DESIGN!!
NHTSA ODI #10920473
26,313 miles · Oct 23, 2016
Tires
DRIVING DOWN ROAD. ALL OF A SUDDEN, THE INNER SIDE WALL OF THE MICHELIN PREMIER LTX TIRE BLEW OUT IN TWO PLACES. THEY WERE BOTH RECTANGULAR BLOWOUTS COMING FROM THE CENTER OF THE TIRE. *TR
NHTSA ODI #10918120
Mileage unknown · Oct 18, 2016
Steering
WHEN ACCELERATING FROM A STOP AND ESPECIALLY WHEN TURNING, SAY AT A STOP SIGN, ONE LOOSES CONTROL OF STEERING. THE CAR IS ALSO DIFFICULT TO STEER WHEN GOING INTO PASSING GEAR. I FEAR THAT LOSING CONTROL IS A MAJOR SAFETY PROBLEM. MY TOYOTA DEALERSHIP WILL NOT DO ANYTHING ABOUT THIS PROBLEM. THIS HAPPENS REPEATEDLY, EVEN THOU…
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WHEN ACCELERATING FROM A STOP AND ESPECIALLY WHEN TURNING, SAY AT A STOP SIGN, ONE LOOSES CONTROL OF STEERING. THE CAR IS ALSO DIFFICULT TO STEER WHEN GOING INTO PASSING GEAR. I FEAR THAT LOSING CONTROL IS A MAJOR SAFETY PROBLEM. MY TOYOTA DEALERSHIP WILL NOT DO ANYTHING ABOUT THIS PROBLEM. THIS HAPPENS REPEATEDLY, EVEN THOUGH I DRIVE CONSERVATIVELY AND HAS SINCE I BOUGHT THE CAR IN DECEMBER 2014.
NHTSA ODI #10916795
65,500 miles · Oct 8, 2016
Electrical SystemSteering
TWO OR THREE TIMES NOW, WHILE PAUSED IN TRAFFIC, I LOOK AT THE RADIO INSTRUMENT PANEL AND IT HAS COMPLETELY SHUT OFF AND REBOOTS, IT THEN CAUSES ALL PREVIOUSLY PROGRAMMED INFORMATION IN THE SYSTEM TO BE CHANGED. IN ADDITION AT THE SAME TIME, THE STEERING FEELS LIKE IT "PAUSES". I CHECKED MY VIN IT IS NOT IN THE RECALL BUT I WI…
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TWO OR THREE TIMES NOW, WHILE PAUSED IN TRAFFIC, I LOOK AT THE RADIO INSTRUMENT PANEL AND IT HAS COMPLETELY SHUT OFF AND REBOOTS, IT THEN CAUSES ALL PREVIOUSLY PROGRAMMED INFORMATION IN THE SYSTEM TO BE CHANGED. IN ADDITION AT THE SAME TIME, THE STEERING FEELS LIKE IT "PAUSES". I CHECKED MY VIN IT IS NOT IN THE RECALL BUT I WILL BE TAKING IT TO THE DEALER AS SOON AS POSSIBLE. ONCE THE ELECTRICAL RADIO/ENTERTAINMENT SYSTEM REBOOTED WHILE TRAVELING ON THE HIGHWAY, I ONLY NOTICED IT BECAUSE THE RADIO SHUT OFF. I DID NOT NOTICE ANYTHING AT THAT TIME WITH THE STEERING AND I THOUGHT IT WAS A FLUKE, BUT NOW AFTER THREE TIMES, I AM BRINGING TO THE DEALER
NHTSA ODI #10914905
15,000 miles · Sep 15, 2016
Structure
INTERMITTENT CLOSING PROBLEMS WITH AUTOMATIC REAR HATCH. MORE OFTEN THAN NOT THE REAR HATCH WILL BEGIN TO CLOSE BUT STOP ABOUT 8 INCHES FROM FULLY CLOSING. THE DOOR MUST THEN BE CLOSED MANUALLY WHICH REQUIRES EFFORT. THIS ISSUE HAPPENS BOTH INSIDE OUR GARAGE AND OUTSIDE IN NUMEROUS LOCATIONS. IT HAPPENS WHEN THE VEHICLE IS ON A …
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INTERMITTENT CLOSING PROBLEMS WITH AUTOMATIC REAR HATCH. MORE OFTEN THAN NOT THE REAR HATCH WILL BEGIN TO CLOSE BUT STOP ABOUT 8 INCHES FROM FULLY CLOSING. THE DOOR MUST THEN BE CLOSED MANUALLY WHICH REQUIRES EFFORT. THIS ISSUE HAPPENS BOTH INSIDE OUR GARAGE AND OUTSIDE IN NUMEROUS LOCATIONS. IT HAPPENS WHEN THE VEHICLE IS ON A LEVEL SURFACE AS WELL AS AN INCLINE.
NHTSA ODI #10906921
23,000 miles · Aug 31, 2016
Unknown Or Other
INFOTAINMENT SYSTEM KEEPS CRASHING AND REBOOTING DURING NORMAL OPERATION/DRIVING CONDITIONS. MOST OCCURRENCES HAPPENED DURING HOT DAYS BUT HAS OCCURRED DURING IN THE MORNING WHEN THE TEMP. WAS BELOW 70 F. OCCURRED ON JULY 17 (3-4 TIMES), AUG 20 (OVER 10 TIMES) AND AUG 31 (1 TIME).
NHTSA ODI #10899693
8,500 miles · Aug 25, 2016
Unknown Or Other
TOYTOTA HIGHLANDER LIMITED 2015 GPS CONSISTANTLY OFFERS WRONG DIRECTIONS. EVEN ON A.STRAIGHT AWAY SUCH AS US RT 1 IT WILL TAKE ME AROIND THE BLOCK ONLY TO BE PUT BACK ON THE SAME ROAD. ITNHAS TAKEN ME OFF HIGHWAY RAMPS AND SENT ME THROUGH NEIGHBORHOODS ONLY TO PUT ME BAXK ONTO THE HIGHWAY. I CONTACTED TOYOTA CORPORATE WHO INDICA…
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TOYTOTA HIGHLANDER LIMITED 2015 GPS CONSISTANTLY OFFERS WRONG DIRECTIONS. EVEN ON A.STRAIGHT AWAY SUCH AS US RT 1 IT WILL TAKE ME AROIND THE BLOCK ONLY TO BE PUT BACK ON THE SAME ROAD. ITNHAS TAKEN ME OFF HIGHWAY RAMPS AND SENT ME THROUGH NEIGHBORHOODS ONLY TO PUT ME BAXK ONTO THE HIGHWAY. I CONTACTED TOYOTA CORPORATE WHO INDICATED THEH WERE SORRY BUT THIS IS NOT COVERED INDWR WARRANTY AS IT IS CONSIDERED AN ASSESSORY. THE DEALER SAID IT MAY NEED MAP UPDATE WHICHNIS 175 FOR THE SOFTWARE LOAD PLUS $ 75 SERVICE FEE. MY CHEAP $100 GARMIN PROVIDES FREE LIFETIME MAP UPDATES AND I HAVE HAD TO USE IT TO ENSURE I REACH MY DESTINATION. TOYOTA HAS MISREPRESENTED THE VALUE OF THE USELESS GPS.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2015 Camry, Camry Hybrid, Highlander, and Highlander Hybrid, and 2014-2015 Rav4 vehicles. A component of the electric power steering (EPS) electronic control unit (ECU) may have been damaged during the manufacturing process. Over time, this damage may result in failure of the electric power steering system.
Consequence & remedy
Consequence: An unexpected loss of power steering increases the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the serial number of the EPS ECU or steering column assembly. If the number is within the affected range, the EPS ECU will be replaced, free of charge. The recall began on May 7, 2015. Owners may contact Toyota customer service at 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2015 Toyota Highlander Problems, Complaints & Recalls | Skip That Year