NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
31 reportsClear category filter11,000 miles · Apr 15, 2014
EngineVehicle Speed ControlInjury
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE VEHICLE EXHIBITED UNINTENDED ACCELERATION. ADDITIONALLY, THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN STATIONARY WITH THE ENGINE ON. THE VIBRATIONS WOULD CAUSE EAR PAIN TO THE CONTACT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MAN…
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TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE VEHICLE EXHIBITED UNINTENDED ACCELERATION. ADDITIONALLY, THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN STATIONARY WITH THE ENGINE ON. THE VIBRATIONS WOULD CAUSE EAR PAIN TO THE CONTACT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 11,000.
NHTSA ODI #10582957
10,000 miles · Apr 9, 2014
Engine
THE VEHICLE DID NOT ALERT TO ANY ENGINE AND/OR VEHICLE PROBLEM (NO CAUTION LIGHT, NO ENGINE LIGHT, ETC.) THE DRIVER HAPPENED TO LOOK DOWN AT THE FUEL TANK AND NOTICED THAT THE TEMPERATURE GAUGE EXCEED THE MEASURING MARK (OVER THE RED ZONE) AND WAS STILL RUNNING. THE DRIVER IMMEDIATELY WENT TO A SAFE PLACE. TOWED TO THE DEALER…
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THE VEHICLE DID NOT ALERT TO ANY ENGINE AND/OR VEHICLE PROBLEM (NO CAUTION LIGHT, NO ENGINE LIGHT, ETC.) THE DRIVER HAPPENED TO LOOK DOWN AT THE FUEL TANK AND NOTICED THAT THE TEMPERATURE GAUGE EXCEED THE MEASURING MARK (OVER THE RED ZONE) AND WAS STILL RUNNING. THE DRIVER IMMEDIATELY WENT TO A SAFE PLACE. TOWED TO THE DEALERSHIP. DEALERSHIP INFORMS THAT A "SMALL ROCK OR ROAD DEBRIS" TRAVELED THROUGH THE FRONT GRILL AND PUNCTURED THE RADIATOR. AFTER RESEARCHING WHY THE RADIATOR IS NOT COVERED UNDER THE WARRANTY ON BRAND NEW VEHICLE UNDER THIS ROAD DEBRIS, I READ OVER 30 REPORTED CASES IN NOT ONLY THE TOYOTA HIGHLANDER, TOYOTA TUNDRA, AND TOYOTA COROLLA AS THEIR IS NO PROTECTION TO THE FRONT PORTION OF THE RADIATOR AND/OR CONDENSER. WOULD HAVE CAUSED ENGINE FIRE, DO NOT UNDERSTAND WHY THERE WERE NO SAFETY LIGHTS AND OR INDICATORS SOMETHING WAS WRONG WITH VEHICLE. *TR
NHTSA ODI #10578536
12,500 miles · Apr 9, 2014
EngineVehicle Speed Control
ON THURSDAY, APRIL 3, 2013. I STOPPED AT AN INTERSECTION AND WHEN I TRIED TO ACCELERATE THERE WAS NO RESPONSE. I THOUGHT THE ENGINE HAD DIED. THERE WERE NO LIGHTS ON INSTRUMENT PANEL. I PRESSED ACCELERATOR AGAIN AND IT JERKED AND TOOK OFF. I HAVE EXPERIENCED HESITATIONS SEVERAL TIMES (10-12). I BOUGHT THE HIGHLANDER 2013 IN …
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ON THURSDAY, APRIL 3, 2013. I STOPPED AT AN INTERSECTION AND WHEN I TRIED TO ACCELERATE THERE WAS NO RESPONSE. I THOUGHT THE ENGINE HAD DIED. THERE WERE NO LIGHTS ON INSTRUMENT PANEL. I PRESSED ACCELERATOR AGAIN AND IT JERKED AND TOOK OFF. I HAVE EXPERIENCED HESITATIONS SEVERAL TIMES (10-12). I BOUGHT THE HIGHLANDER 2013 IN JULY 2013. *TR
NHTSA ODI #10578436
1,500 miles · Apr 1, 2014
EnginePower TrainVehicle Speed Control
I BOUGHT A 2013 TOYOTA HIGHLANDER IN OCTOBER 2012 AND NEVER NOTICED ANY PROBLEM UNTIL EARLY IN 2014. WHEN I TRY TO ACCELERATE ON A SMALL INCLINE, THE ACCELERATOR WOULD NOT RESPOND. IT ACTED AS IF I AM NOT PRESSING THE GAS PEDAL. I AM NOT TALKING ABOUT GOING TO THE MOUNTAINS BUT JUST A SMALL INCLINE WHEN I DRIVE HOME FROM WORK…
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I BOUGHT A 2013 TOYOTA HIGHLANDER IN OCTOBER 2012 AND NEVER NOTICED ANY PROBLEM UNTIL EARLY IN 2014. WHEN I TRY TO ACCELERATE ON A SMALL INCLINE, THE ACCELERATOR WOULD NOT RESPOND. IT ACTED AS IF I AM NOT PRESSING THE GAS PEDAL. I AM NOT TALKING ABOUT GOING TO THE MOUNTAINS BUT JUST A SMALL INCLINE WHEN I DRIVE HOME FROM WORK EVERYDAY. I TOOK IT INTO THE DEALER IN MARCH 2014 AND THEY RESPONDED SAME AS OTHER PEOPLE ON THIS WEBSITE, NO ERRORS ON THE DIAGNOSTIC MACHINE AND NO POSTING FROM TOYOTA. THEY ADVISED ME TO PUT IN PREMIUM FUEL AND I DID BUT THAT DID NOT MAKE A DIFFERENCE. VERY DISAPPOINTING FROM A TOYOTA WITH A V6 ENGINE. THE DEALER ALSO TRIES TO SAY IT IS DUE TO CVT TRANSMISSION. HOWEVER, I HAVE A SUBARU WITH CVT AS WELL AND THAT CAR CAN ACCELERATE UPHILL WHEN NEEDED. I HAVE HAD A TOYOTA CELICA, TERCEL, AND A TOYOTA TRUCK IN MY LIFE AND NONE HAD THIS TYPE OF PROBLEMS. *TR
NHTSA ODI #10576486
15 miles · Jan 5, 2014
EngineService Brakes
I BOUGHT A NEW 2013 HIGHLANDER DECEMBER 28, 2013 FROM TOM WOOD TOYOTA DEALERSHIP. WHEN I WAS DRIVING HOME DECEMBER 28-31, 2013 CLICK, CLICK, SQUEAKING NOISE, BRAKES SLIPPING, DRAGGING, VIBRATING AND A TREMENDOUS PULSATING AGAINST MY FOOT WHEN I STOP. WHEN I TRIED TO STOP THE HIGHLANDER THE VEHICLE JUMPED FORWARD. JANUARY 2, 2…
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I BOUGHT A NEW 2013 HIGHLANDER DECEMBER 28, 2013 FROM TOM WOOD TOYOTA DEALERSHIP. WHEN I WAS DRIVING HOME DECEMBER 28-31, 2013 CLICK, CLICK, SQUEAKING NOISE, BRAKES SLIPPING, DRAGGING, VIBRATING AND A TREMENDOUS PULSATING AGAINST MY FOOT WHEN I STOP. WHEN I TRIED TO STOP THE HIGHLANDER THE VEHICLE JUMPED FORWARD. JANUARY 2, 2014 A BURNT ODOR COMING THROUGH THE HEATER VENTS, RATTLING IN THE RIGHT FRONT DOOR, GUSH SOUND COMING FROM THE BRAKES, THERE IS ALSO ANOTHER SOUND COMING FROM THE BRAKES THAT I CAN NOT IDENTIFY. I AM WONDERING IF A FIRE IS TRYING TO START, BECAUSE OF THE BURNT ODOR. *TR
NHTSA ODI #10558553
1,000 miles · Nov 8, 2013
EngineFuel/propulsion System
OCCASIONAL THROTTLE NO RESPONSE WHEN TRYING TO ACCELERATE MODERATELY FROM A STOP, OR FROM A VERY LOW SPEED (I.E.-COASTING AROUND A 90 DEGREE TURN WITH THE ENGINE AT IDLE SPEED.) I THEN PUSH HEAVILY ON THE ACCELERATOR PEDAL, AND IT REVS UP, DOWNSHIFTS, AND RACES AHEAD. IT IS DANGEROUS, IN TRAFFIC. I HAVE BROUGHT IT TO THE DEALE…
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OCCASIONAL THROTTLE NO RESPONSE WHEN TRYING TO ACCELERATE MODERATELY FROM A STOP, OR FROM A VERY LOW SPEED (I.E.-COASTING AROUND A 90 DEGREE TURN WITH THE ENGINE AT IDLE SPEED.) I THEN PUSH HEAVILY ON THE ACCELERATOR PEDAL, AND IT REVS UP, DOWNSHIFTS, AND RACES AHEAD. IT IS DANGEROUS, IN TRAFFIC. I HAVE BROUGHT IT TO THE DEALER TWICE, AND THEY CANNOT REPRODUCE THE PROBLEM. TWO SO CALLED FACTORY REPS RODE AROUND WITH ME THE SECOND TIME, WITH A COMPUTER CONNECTED. DIAGNOSTICS SHOWS NO ERROR CODES. *TR
NHTSA ODI #10551534
490 miles · Nov 2, 2013
EngineVehicle Speed Control
AT TOTALLY RANDOM TIMES, AFTER A FEW MILES OF DRIVING OR FROM A SLOW SPEED, VEHICLE HESITATES WHEN ACCELERATING. MOST ANNOYING AND DANGEROUS IS THE WAY IT DOESN'T RESPOND TO THE ACCELERATOR FOR A FEW SECONDS AFTER STOPPING AT A STOP SIGN OR STOP LIGHT OR WHEN GOING SLOWLY AS IN ENTERING THE FREEWAY. TOOK VEHICLE TO TOYOTA DEALE…
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AT TOTALLY RANDOM TIMES, AFTER A FEW MILES OF DRIVING OR FROM A SLOW SPEED, VEHICLE HESITATES WHEN ACCELERATING. MOST ANNOYING AND DANGEROUS IS THE WAY IT DOESN'T RESPOND TO THE ACCELERATOR FOR A FEW SECONDS AFTER STOPPING AT A STOP SIGN OR STOP LIGHT OR WHEN GOING SLOWLY AS IN ENTERING THE FREEWAY. TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE FOR THE TIME THEY DROVE IT. TECH CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. THIS PROBLEM SEEMS LIKE AN ACCIDENT WAITING TO HAPPEN. HAVE GOTTEN NOTHING BUT THE RUN-AROUND AND DENIAL FROM THE NATIONAL TOYOTA "CASE MANAGER". (AT FIRST I THOUGHT THIS HESITATION OCCURRED BECAUSE THE VEHICLE WAS NEW, BUT AFTER 5,000 MILES, I AM STILL EXPERIENCING THE SAME ISSUE AT RANDOM TIMES.) *TR
NHTSA ODI #10550635
1,146 miles · Sep 18, 2013
Engine
WHEN TURNING LEFT OUT OF MY NEIGHBORHOOD I SLOWED DOWN AND THEN TRIED TO RETURN TO SPEED BUT THE VEHICLE HESITATED THEN SUDDENLY JERKED UP TO THE DESIRED SPEED. ONE OTHER TIME ON AN INTERSTATE I HAD TO SLOW DOWN BEHIND A TRUCK AND THEN WHEN I TRIED TO ACCELERATE BACK TO SPEED IN THE PASSING LANE THE CAR HESITATED FOR SEVERAL SEC…
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WHEN TURNING LEFT OUT OF MY NEIGHBORHOOD I SLOWED DOWN AND THEN TRIED TO RETURN TO SPEED BUT THE VEHICLE HESITATED THEN SUDDENLY JERKED UP TO THE DESIRED SPEED. ONE OTHER TIME ON AN INTERSTATE I HAD TO SLOW DOWN BEHIND A TRUCK AND THEN WHEN I TRIED TO ACCELERATE BACK TO SPEED IN THE PASSING LANE THE CAR HESITATED FOR SEVERAL SECONDS AND AGAIN ACCELERATED RAPIDLY (CARS IN THE PASSING LANE HAD TO BRAKE QUICKLY. I COULD DESCRIBE OTHER TIMES BUT THE SAME THING (THE HESITATION AND THEN THE EXTREMELY RAPID ACCELERATION) I HAVE TAKEN IT DO THE DEALER BUT THEY SAID THAT THEY COULD NOT FIND ANYTHING.
NHTSA ODI #10544226
1,500 miles · Aug 29, 2013
Engine
THE VEHICLE HAS A HESITATION OR LACK OF ACCELERATION PROBLEM. IT OCCURS FROM A STOPPED POSITION OR A MOVING STATE. I HAVE HAD IT TO THE LOCAL TOYOTA DEALER 5 TIMES AND THEY HAVE NOT BEEN ABLE TO FIND THE PROBLEM. THEY WERE ABLE TO DUPLICATE THE PROBLEM. THEY HAVE BEEN IN TOUCH WITH TOYOTA BUT THEY SAY NO PROBLEMS EXIST, WHICH IS…
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THE VEHICLE HAS A HESITATION OR LACK OF ACCELERATION PROBLEM. IT OCCURS FROM A STOPPED POSITION OR A MOVING STATE. I HAVE HAD IT TO THE LOCAL TOYOTA DEALER 5 TIMES AND THEY HAVE NOT BEEN ABLE TO FIND THE PROBLEM. THEY WERE ABLE TO DUPLICATE THE PROBLEM. THEY HAVE BEEN IN TOUCH WITH TOYOTA BUT THEY SAY NO PROBLEMS EXIST, WHICH IS WHAT I HAVE COME TO EXPECT FROM TOYOTA CORPORATE. MY WIFE WAS ALMOST IN AN ACCIDENT ON THE INTERSTATE YESTERDAY, 08/28/2013. I WOULD ESTIMATE THAT THE PROBLEM HAS OCCURRED AT LEAST 10 TIMES SINCE WE PURCHASED THE VEHICLE IN JULY. THIS IS A SAFETY ISSUE. THANK YOU IN ADVANCE FOR YOUR HELP ON THIS CONCERN. ALSO, THE DEALERSHIP IS GOING TO GIVE US A LOANER TODAY AND POSSIBLY JUST LET US RETURN THE VEHICLE. THEY HAVE BEEN GREAT, PALMIERRO TOYOTA.
NHTSA ODI #10537848
600 miles · Aug 5, 2013
Electrical SystemEngineVehicle Speed Control
AT TOTALLY RANDOM TIMES, AFTER A FEW MILES OF DRIVING OR 100 MILES, VEHICLE HESITATES WHEN ACCELERATING. MOST ANNOYING AND DANGEROUS IS THE WAY IT DOESN'T RESPOND TO THE ACCELERATOR FOR A FEW SECONDS AFTER STOPPING AT A STOP SIGN OR STOP LIGHT. TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE FOR THE 4 MILES THE…
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AT TOTALLY RANDOM TIMES, AFTER A FEW MILES OF DRIVING OR 100 MILES, VEHICLE HESITATES WHEN ACCELERATING. MOST ANNOYING AND DANGEROUS IS THE WAY IT DOESN'T RESPOND TO THE ACCELERATOR FOR A FEW SECONDS AFTER STOPPING AT A STOP SIGN OR STOP LIGHT. TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE FOR THE 4 MILES THEY DROVE IT. TECH CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. THIS SEEMS LIKE A REAR-END ACCIDENT WAITING TO HAPPEN. FOR TEN DAYS WE HAVE GOTTEN NOTHING BUT THE RUN-AROUND FROM THE NATIONAL TOYOTA "CASE MANAGER". (AT FIRST WE THOUGHT THIS HESITATION OCCURRED BECAUSE THE VEHICLE WAS NEW, BUT AFTER 8,000 MILES, WE ARE STILL EXPERIENCING THE SAME ISSUE.) *TR
NHTSA ODI #10533705
Official recalls
3Mar 27, 2014
Toyota is recalling certain model year 2013 Highlander vehicles manufactured March 13, 2013, through August 6, 2013. In the affected vehicles, the second row left hand seat may not lock in place when positioned in the forward front or second adjusting position. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Consequence & remedy
Consequence: If the seat does not lock into the seat track, there may be an increased risk of injury to an occupant in the event of a crash.
Remedy: Toyota will notify owners, and dealers will modify the second row left hand seat so that it will lock into the seat track, free of charge. The recall began on May 21, 2014. Owners may contact Toyota at 1-800-331-4331.
Apr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Remedy: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Jan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence & remedy
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Additional source detail variants (2)
Seats
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA18006 · Steering Column Separation
Opened Nov 16, 2018 · Closed Apr 2, 2024
Status: closed (inferred from source dates) · Steering; Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE18005 · Upper Steering Column Separation
Opened May 4, 2018 · Closed Nov 20, 2018
Status: closed (inferred from source dates) · Steering; Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Additional source detail variants (2)
Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Steering
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
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