NHTSA owner reports · September 18, 2026 snapshot.
Vehicle Speed Control complaints
14 reportsClear category filterMileage unknown · May 5, 2022
Vehicle Speed ControlCrash
On December 29, 2021, while backing up my 2012 Toyota Highlander accelerated at speed that I was unable to control. One car that was packed in the driveway was damaged beyond repair. An office building where I was working was damaged and has been accessed with a loss of over $100,000. I contacted Toyota after knowing that there …
Read full complaint
On December 29, 2021, while backing up my 2012 Toyota Highlander accelerated at speed that I was unable to control. One car that was packed in the driveway was damaged beyond repair. An office building where I was working was damaged and has been accessed with a loss of over $100,000. I contacted Toyota after knowing that there was a recall regarding unintended acceleration in some Toyota cars. Toyota sent an inspection team to Geico Insurance company which had taken over possession of the car. The inspection team and the Toyota representative assured me a final report would be sent to me within a month after the inspection had been completed but even up to this moment Toyota has not responded to my email requesting for the report. You can reach out to Toyota and reference File # 220105001224. For the six years I owned the car, i have never been informed of any recall. My car was regularly serviced by Toyota Ourisman Chantilly and Ourisman Toyota Fairfax.
NHTSA ODI #11463537
133,993 miles · Dec 25, 2018
Vehicle Speed ControlCrash
WHILE ENTERING A PARKING SPOT WITH FOOT FIRMLY ON THE BRAKE THE VEHICLE EXPERIENCED SUDDEN AND UNANTICIPATED ACCELERATION RESULTING IN THE CAR CRASHING INTO A CONCRETE WALL AND BEING TOTALED. WITNESS CORROBORATED THE SOUND OF A THE ENGINE AT HIGH RPM IMMEDIATELY BEFORE THE CRASH.
NHTSA ODI #11163347
48,000 miles · Feb 15, 2017
Air BagsVehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE CRASHED INTO A CABINET IN FRONT OF HER HOUSE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRAS…
Read full complaint
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE CRASHED INTO A CABINET IN FRONT OF HER HOUSE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS 48,000.
NHTSA ODI #10954933
14,000 miles · Jan 6, 2015
Air BagsVehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE …
Read full complaint
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000.
NHTSA ODI #10670407
19,004 miles · Feb 22, 2014
Vehicle Speed Control
THE CAR STARTED TO ACCELERATE WHEN WE CAME TO A STOP. THIS IS AN ONGOING PROBLEM AND NO ONE SEEMS TO BE ABLE TO HELP. THE CAR HAS TO BE TURNED OFF BEFORE IT GETS OUT OF CONTROL. THE CONSUMER STATED THERE HAS BEEN NO RESOLUTION OR SOLUTION FOR THE ACCELERATION PROBLEM. UPDATED 02/25/14
NHTSA ODI #10565408
5,787 miles · Jun 16, 2013
EngineVehicle Speed Control
ON FEBRUARY 4, 2013 THE HIGHLANDER ACCELERATED THREE CONSECUTIVE TIMES. TURNED OFF THE ENGINE EACH TIME AND ENGINE ACCELERATED WHEN COMING TO A STOP EACH TIME. ON JUNE 16, 2013 THE HIGHLANDER ENGINE ACCELERATED AS THE CAR WAS SLOWING DOWN BEFORE IT CAME TO A STOP. WE HAVE HAD ACCELERATION PROBLEMS WITH TWO HIGHLANDERS AND TWO…
Read full complaint
ON FEBRUARY 4, 2013 THE HIGHLANDER ACCELERATED THREE CONSECUTIVE TIMES. TURNED OFF THE ENGINE EACH TIME AND ENGINE ACCELERATED WHEN COMING TO A STOP EACH TIME. ON JUNE 16, 2013 THE HIGHLANDER ENGINE ACCELERATED AS THE CAR WAS SLOWING DOWN BEFORE IT CAME TO A STOP. WE HAVE HAD ACCELERATION PROBLEMS WITH TWO HIGHLANDERS AND TWO CAMRYS AND NO ANSWERS FROM TOYOTA AS TO WHY ACCEPT FOR THEM TO TRY AND BLAME IT ON DRIVER ERROR. WHEN A CAR IS AT A STOP AND ACCELERATING ON ITS OWN THEN THERE IS NO DRIVER ERROR. PLEASE HELP US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10520013
5,700 miles · Feb 4, 2013
EngineVehicle Speed Control
WHEN STOPPING THE AUTO ON 3 OCCASIONS THE ENGINE BEGAN RACING VERY STRONGLY....UPDATED 02/07/13 *BF *TR HOWEVER, WHILE THE HIGHLANDER WAS BEING CHECKED, THE CONSUMER AND HER HUSBAND EXPERIENCED SUDDEN ACCELERATION WHILE DRIVING A TOYOTA CAMRY LOANER, CAUSING A CRASH AND PERSONAL INJURY. UPDATD 02/11/13
NHTSA ODI #10496355
8,900 miles · Jan 29, 2013
Vehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ENTERING THE DRIVEWAY, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO THE HOUSE. THE VEHICLE FUNCTIONED NORMALLY WHILE REVERSING BUT UPON SHIFTING BACK INTO DRIVE, THE VEHICLE AGAIN ACCELERATED AND CRASHED INTO THE HOUSE. THE VEHICLE WAS THEN PLACED…
Read full complaint
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ENTERING THE DRIVEWAY, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO THE HOUSE. THE VEHICLE FUNCTIONED NORMALLY WHILE REVERSING BUT UPON SHIFTING BACK INTO DRIVE, THE VEHICLE AGAIN ACCELERATED AND CRASHED INTO THE HOUSE. THE VEHICLE WAS THEN PLACED INTO REVERSE AND THEN CAME TO A STOP WHEN IT CRASHED INTO A CURB, CAUSING THE AXLE TO FRACTURE. THE DRIVER DID NOT SUFFER ANY INJURIES. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INSPECTED BY THE MANUFACTURER WHO STATED THAT THERE WAS NO EVIDENCE OF A DEFECT. THE FAILURE AND CURRENT MILEAGE WAS 8,900. UPDATED 2/21/13 *CN
NHTSA ODI #10495051
7,500 miles · Sep 3, 2012
Service BrakesVehicle Speed Control
LIGHT TURNED RED. I ATTEMPTED TO STOP. BRAKE PEDAL WAS ROCK HARD NO RESPONSE. TWO MORE ATTEMPTS USELESS. I JUST CONTINUED ACROSS THE INTERSECTION AND THERE WAS NO FURTHER EVENT. THIS WAS THE THIRD EVENT FOR THIS CAR. I REFUSE TO DRIVE IT AGAIN. I AM AWAITING A RESOLUTION FROM TOYOTA UNDER A CALIFORNIA LEMON LAW DISPUTE. *TR
NHTSA ODI #10473682
11,500 miles · Aug 16, 2012
Vehicle Speed Control
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED AND WENT OVER THE CURB. THE CONTACT APPLIED THE BRAKE WITH BOTH FEET AND SHIFTED INTO PARK IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE…
Read full complaint
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED AND WENT OVER THE CURB. THE CONTACT APPLIED THE BRAKE WITH BOTH FEET AND SHIFTED INTO PARK IN ORDER TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO SENT AN ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 11,500.
NHTSA ODI #10470867
Official recalls
2Apr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Remedy: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Jan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence & remedy
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Additional source detail variants (2)
Seats
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA18006 · Steering Column Separation
Opened Nov 16, 2018 · Closed Apr 2, 2024
Status: closed (inferred from source dates) · Steering; Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Steering:column
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE18005 · Upper Steering Column Separation
Opened May 4, 2018 · Closed Nov 20, 2018
Status: closed (inferred from source dates) · Steering; Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Additional source detail variants (2)
Steering:column
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Steering
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Illustration