2007 Toyota Highlander

I WAS DRIVING AND WITHOUT ANY WARNING THE CAR SHUTDOWN DOWN, THE CAR CONTROLS WOULD NOT RESPOND. THE CAR CONTINUED TILL IT LOST MOMENTUM STOPPED, THERE WAS NO/OR VERY LITTLE BRAKING AND STEERING ASSISTANCE/CONTROL. ***I CALLED TOYOTA AND REPORTED THE PROBLEM, NO ASSISTANCE WAS PROVIDED*** THE DASHBOARD FLASHED LIGHTS, THE VSC, AWD AND OTHER LIGHTS CAME ON. FYI - THE CAR HAS BEEN REGULARLY MAINTAINED. THERE ARE NUMEROUS CONTROLS ON THESE SIMILAR ISSUES, VSC AWD ECU ETC, BUT THERE SEEMS TO BE NO ACKNOWLEDGEMENT FROM TOYOTA. *TR

DURING DRIVING, ABRUPTLY WITHOUT WARNING - THE HIGHLANDER HYBRID DURING DRIVING, WITHOUT WARNING, JUST WENT DEAD - CAR DID NOT RESPOND TO DRIVER CONTROL. THE DASHBOARD STARTED FLASHING LIGHTS AND THE VSC CHECK, AWD CHECK, SKID LIGHT, BRAKE LIGHTS CAME ON. THE CAR, AND POWER STEERING STOPPED RESPONDING TO CONTROL. UPON CONTACTING THE DEALERS, EVERYONE HAS GIVEN US A DIFFERENT REASON, SOME DON'T EVEN MAKE SENSE. *TR

TL* THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT ALL THE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A MECHANIC AND THE CONTACT WAS TOLD THAT THE INTELLIGENT POWER MODULE (IPM) NEEDED TO BE REPLACED. THE MECHANIC ADVISED THE CONTACT OF A RECALL ASSOCIATED WITH NHTSA RECALL CAMPAIGN ID NUMBER: 11V342000 (ELECTRICAL SYSTEM), BUT THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE FAILURE AND THE CURRENT MILEAGES WERE 140,000.

TL* THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER HYBRID. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE STALLED. THE VEHICLE DID NOT RESTART AND WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE POWER INVERTER WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 123,000.

THIS IS IN FOLLOW-UP TO MY COMPLAINT #10306258 FILED EARLIER THIS MORNING (FEB 5, 2010). I FOUND MY PREVIOUS SERVICE ORDER OF JULY 23, 2008, FROM MY TOYOTA DEALERSHIP, ON WHICH I COMPLAINED ABOUT THE DELAYED ACCELERATION WHEN I PRESSED ON THE GAS PEDAL. THEIR RESPONSE, AS DOCUMENTED ON MY REPAIR ORDER WAS 'SCANNED FOR ERROR CODES. NONE PRESENT. CHARACTERISTIC OF THIS TRANSMISSION.' ON MY PREVIOUS REPORT TO YOU REGARDING THIS, I CLASSIFIED THIS AS 'FUEL SYSTEM, GASOLINE' AND AS 'ELECTRICAL SYSTEM,' IT LOOKS LIKE TOYOTA CLASSIFIED THIS AS A TRANSMISSION PROBLEM. REGARDLESS, THE FACTS ARE AS I STATED THEM AND I STILL VIEW THIS TO BE A DANGEROUS CONDITION. FOR THE RECORD, MY VEHICLE WAS SERVICED ON JULY 23, 2008 AT WEST ASHLEY TOYOTA, 2100 SAVANNAH HWY, CHARLESTON, SC 29414. THEIR PHONE NUMBER IS 843-556-9110. MY CUSTOMER NBR IS 82921. MY CONCERN WAS ADDRESSED ON THEIR INVOICE # TOCS178222. I HAD MY VEHICLE IN FOR A CHECKUP AT THE ABOVE DEALERSHIP THIS MORNING, AFTER MY POSTING ON YOUR WEB SITE. I AGAIN INQUIRED ABOUT MY PREVIOUSLY REPORTED ACCELERATION PROBLEM. THE MAINTENANCE REPRESENTATIVE, HEATHER, INFORMED ME THAT SHE KNOWS OF NO PROBLEM REGARDING THIS. WHEN I ASKED IF I WAS THE ONLY ONE WHO IS EXPERIENCING THIS PROBLEM AND QUESTIONED THE FACT THAT NO ONE ELSE HAS COMPLAINED ABOUT THIS TO TOYOTA, HEATHER TOLD ME THAT SHE PERSONALLY HAS NO KNOWLEDGE OF OTHERS REPORTING THIS. *TR

TL*THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT THERE WAS AN ISSUE WITH THE 12-VOLT BATTERY IN HER VEHICLE. ON AT LEAST TEN OCCASIONS, THE 12-VOLT BATTERY WOULD NOT START. THE CONTACT WOULD ATTEMPT TO START THE VEHICLE, BUT THE IGNITION WOULD NOT TURN OVER. SHE HEARD OF INSTANCES WHERE OTHER PEOPLE'S VEHICLES COMPLETELY SHUT DOWN WHILE DRIVING; THEREFORE, SHE WAS CONCERNED THAT IT COULD EVENTUALLY HAPPEN TO HER. SHE TOOK THE VEHICLE TO THE DEALER FOUR DIFFERENT TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE DEALER CHARGED THE BATTERY AND RELEASED THE VEHICLE BACK TO THE CONTACT. THE MANUFACTURER STATED THAT BECAUSE THE FAILURE COULD NOT BE DUPLICATED, THEY COULD NOT ASSIST. THE CURRENT MILEAGE WAS APPROXIMATELY 38,500 AND FAILURE MILEAGE WAS APPROXIMATELY 10,000.

WHEN TRAVELING DOWN HILL FOR EXTENDED PERIODS OF TIME THE BATTERIES CHARGE AND THEN START TO EMIT NOXIOUS FUMES INTO THE CAB OF THE VEHICLE. (OZONE I THINK.) ON SEVERAL OCCASIONS WE HAVE HAD TO ROLL THE WINDOWS DOWN OR STOP AND EXIT THE VEHICLE TO ALLOW THE FUMES TO CLEAR. THE LOCAL DEALER SAYS THAT THERE IS NOTHING WRONG WITH THE VEHICLE, AND THAT THERE IS NOTHING THEY CAN DO ABOUT OUR COMPLAINTS. *TR