2020 Toyota Corolla

The contact owns a 2020 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I keep getting a warning sign on my dashboard stating that "Engine maintenance required. Call your dealership". After scanning for codes, I get the code P2681, or that the Engine coolant bypass valve is faulty. After looking online it appears that this is a common issue with this car model. There is a class action lawsuit for this right now since the part is known to be faulty and can crack and leak engine coolant. Toyota has refused to issue a recall for this and will charge you to replace this faulty hardware. I also am not able to clear the message while driving and it will constantly pop back up distracting me while driving and making me unable to see any important warning on my dashboard. This is endangering my ability to safely drive my vehicle.

The vehicle flashes ‘connected device is not compatible’ with the ‘SOS button flashing continuously red then green.’ This message causes the microphone to remove 1 to 3 seconds of sound every 5 to 15 seconds making a clicking noise when speaking on vehicles Bluetooth. This is typically corrected by a DCM reset and firmware update. Not only is this incredibly inconvenient during normal conversation but having to repeat random portions of the conversation is irritating at best. Recently I had to make a 911 call and had to repeat myself several times to request emergency services. This glitch caused the emergency 30 second call to be extended roughly 1 1/2 to 3 minutes delaying response time. If the clicking occurs while the other person is speaking this is not noticeable. This is an identified issue only covered under basic warranty with specific TSB correction. This defect causes portions of vehicle occupants conversation to be removed and replaced with a clicking noise.

There was a maintenance required notice on my dashboard and I searched up that it was my coolant bypass valve having an issue. Apparently it’s a defective part in Toyota Corolla and rav4 models from 2019-2023 I believe. The notice would come on and off each time I would start the vehicle. The dealership has confirmed this issue is common and after having it inspected and diagnosed, it was indeed the coolant bypass valve. My safety and the safety of others were fine, my engine would’ve been the unfortunate casualty if I did not take care of this.