TOUCHSCREEN ISSUE DASHBOARD SCREEN CALIBRATION ISSUE. TOUCHSCREEN ISSUE
2014 Toyota Corolla
Owner reports · Recalls · Investigations
More warning signs than most Corolla years
Owner complaints for the 2014 Toyota Corolla are substantially higher than the model-year median of 129.
About this comparison →How this year compares
Owner complaints by model year
Compare all Corolla years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
180 reports with mileage · 89 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 69 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Structure. Review the 32 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
52 reportsI HAVE DIFFICULTY WHEN LOCKING/UNLOCKING MY VEHICLE WITH MY REMOTE KEY FOB AND MAIN LOOK SYSTEM FROM ALL DOORS OF THE VEHICLE. WHEN THE LOCK/UNLOCK BUTTON IS PUSHED ON THE VEHICLE'S TWO FRONT DOORS THE DRIVER'S SIDE DOOR DOES NOT LOCK WITH THE OTHER DOORS ON THE VEHICLE. THE DRIVER SIDE DOOR IS THE ONLY DOOR THAT MALFUNCTIONS AL…
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I HAVE DIFFICULTY WHEN LOCKING/UNLOCKING MY VEHICLE WITH MY REMOTE KEY FOB AND MAIN LOOK SYSTEM FROM ALL DOORS OF THE VEHICLE. WHEN THE LOCK/UNLOCK BUTTON IS PUSHED ON THE VEHICLE'S TWO FRONT DOORS THE DRIVER'S SIDE DOOR DOES NOT LOCK WITH THE OTHER DOORS ON THE VEHICLE. THE DRIVER SIDE DOOR IS THE ONLY DOOR THAT MALFUNCTIONS ALL OTHER DOORS OPERATE EFFICIENTLY. THIS LOCKING MALFUNCTION OCCURS WHEN THE VEHICLE IS PARKED. THE DRIVER'S DOOR CAN BE LOCKED MANUALLY BY PUSHING THE LOCK INWARDS OR USING THE CAR KEY TO MANUALLY LOCK/UNLOCK THE DOOR. PLEASE INVESTIGATE THIS ISSUE AS THE VEHICLE'S LOCKING SYSTEM IS A PRIMARY CONCERN FOR THE SAFETY OF THE VEHICLE, THE VEHICLE'S OWNER, AND THE OWNER'S PROPERTY INSIDE THE VEHICLE. MY VEHICLE IS APPROXIMATELY 4 YEARS OLD. I HAVE ALSO SPOKEN WITH OTHER TOYOTA COROLLA OWNERS (INCLUDING YEAR MODELS OF 2014 AND 2015) WHO COMPLAIN OF THE SAME ISSUES.
BOTH THE DISPLAY AND FUNCTIONALITY OF MY 2014 COROLLA'S BLUETOOTH RADIO NAVIGATION UNIT SUDDENLY STOPPED WORKING AND IT APPEARS TO BE IN A NEVER-ENDING REBOOT CYCLE. A PICTURE OF THE UNIT APPEARS ON THE SCREEN WITH A LOADING BAR UNDERNEATH IT AS IF IT'S TRYING TO UPDATE ITS SOFTWARE. HOWEVER, REGARDLESS OF HOW FAR THE LOADING BA…
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BOTH THE DISPLAY AND FUNCTIONALITY OF MY 2014 COROLLA'S BLUETOOTH RADIO NAVIGATION UNIT SUDDENLY STOPPED WORKING AND IT APPEARS TO BE IN A NEVER-ENDING REBOOT CYCLE. A PICTURE OF THE UNIT APPEARS ON THE SCREEN WITH A LOADING BAR UNDERNEATH IT AS IF IT'S TRYING TO UPDATE ITS SOFTWARE. HOWEVER, REGARDLESS OF HOW FAR THE LOADING BAR GETS, THE SCREEN WILL EVENTUALLY TURN BLACK AND START THE REBOOT PROCESS ALL OVER AGAIN. THIS HAPPENS CONTINUOUSLY WITHOUT IT EVER COMPLETING THE PROCESS, RENDERING MY ENTIRE BLUETOOTH RADIO NAVIGATION UNIT COMPLETELY USELESS. NOT EVEN THE USB CHARGER OR AUX INPUT WILL WORK. AFTER DOING SOME RESEARCH IT TURNS OUT TO BE A VERY COMMON ISSUE FOR 2014 COROLLAS AND IT LARGELY BEGAN HAPPENING RIGHT AFTER THE VEHICLES' 36 MONTH WARRANTY PERIOD ENDED. I BELIEVE TOYOTA HAS ALREADY RELEASED A TECHNICAL SERVICE BULLETIN IN REGARDS TO THE MATTER (TSB 0172.16). IT'S ALSO A HUGE SAFETY ISSUE. I BOUGHT THIS CAR WHEN I MOVED TO CALIFORNIA SO THAT I WOULD HAVE THE ABILITY TO NAVIGATE HANDS FREE AND SAFELY TALK ON THE PHONE IN EMERGENCY SITUATIONS'PER THE WIRELESS COMMUNICATIONS DEVICE LAW IN CALIFORNIA. NOW BECAUSE OF THIS HARDWARE ISSUE, MY SAFETY IS BEING JEOPARDIZED. ALSO, BECAUSE THE SCREEN IS CONSTANTLY REBOOTING, IT KEEPS FLASHING ON AND OFF WHILE I AM DRIVING'MAKING IT A SIGNIFICANT DISTRACTION WHEN DRIVING AT NIGHT.
THE MAINTENANCE LIGHT STAYS ON AND WON'T RESET AFTER THE 15000 MILE OIL CHANGE. AFTER 16000 MILES THE HORN STOPPED WORKING. AT 16900 MILES ON 08/07/2018 THE DRIVER AIRBAG LIGHT CAME ON AND STAYED ON, AND THE STEERING WHEEL COVER WHERE THE AIRBAG IS IS LOOSE. THE BRAKES AND ALIGNMENT HAVE BEEN CHECKED AND ARE GOOD, BUT SOMETIMES …
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THE MAINTENANCE LIGHT STAYS ON AND WON'T RESET AFTER THE 15000 MILE OIL CHANGE. AFTER 16000 MILES THE HORN STOPPED WORKING. AT 16900 MILES ON 08/07/2018 THE DRIVER AIRBAG LIGHT CAME ON AND STAYED ON, AND THE STEERING WHEEL COVER WHERE THE AIRBAG IS IS LOOSE. THE BRAKES AND ALIGNMENT HAVE BEEN CHECKED AND ARE GOOD, BUT SOMETIMES THE WHEELS LOCK AND THE CAR DOESN'T BRAKE WELL, AS IF THE ANTILOCK SYSTEM STOPPED WORKING.
DRIVER SEATBELT NOT WANTING TO UNLOCK WHEN PRESSING RED BUTTON. ALSO TOUCH SCREEN RADIO NOT RECOGNIZING TOUCH PLEASE FIX THESE ISSUES I SEE MULTIPLE OTHERS HAVING SAME ISSUES!
TOUCH SCREEN STEREO WENT OUT. HAD TO REPLACE
TL* THE CONTACT OWNS A 2014 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN MANUFACTURER RECALL REGARDING THE POWER TRAIN; HOWEVER, THE REMEDY WAS NOT AVAILABLE TO PROVIDE THE SOFTWARE UPDATE ACCORDING TO THE DEALER (ROUND ROCK TOYOTA, 2307 I-35, ROUND ROCK, TX 78664, (512) 904-6700). THE CONTACT WAITED BEYOND A …
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TL* THE CONTACT OWNS A 2014 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN MANUFACTURER RECALL REGARDING THE POWER TRAIN; HOWEVER, THE REMEDY WAS NOT AVAILABLE TO PROVIDE THE SOFTWARE UPDATE ACCORDING TO THE DEALER (ROUND ROCK TOYOTA, 2307 I-35, ROUND ROCK, TX 78664, (512) 904-6700). THE CONTACT WAITED BEYOND A REASONABLE TIMEFRAME AND WAS UNCERTAIN OF WHEN THE MANUFACTURER WOULD PROVIDE THE MANUFACTURER RECALL REPAIR. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
I TURNED MY COROLLA WITH LESS THAN 30,000 MILES ON IT, AND THE RADIO DOES NOT TURN ON OR WORK. IT SHOWS A PICTURE OF A MACHINE OF SOME SORT, AND LOOKS LIKE IT IS REBOOTING, BUT ONCE THE "LOADING BAR" GETS TO THE END, THE SCREEN TURNS BLACK AND STARTS THE REBOOT PROCESS OVER AGAIN. THIS HAPPENS CONTINUOUSLY WITHOUT EVER COMPLETEI…
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I TURNED MY COROLLA WITH LESS THAN 30,000 MILES ON IT, AND THE RADIO DOES NOT TURN ON OR WORK. IT SHOWS A PICTURE OF A MACHINE OF SOME SORT, AND LOOKS LIKE IT IS REBOOTING, BUT ONCE THE "LOADING BAR" GETS TO THE END, THE SCREEN TURNS BLACK AND STARTS THE REBOOT PROCESS OVER AGAIN. THIS HAPPENS CONTINUOUSLY WITHOUT EVER COMPLETEING A REBOOT. THE NAVIGATION, RADIO, BLUE TOOTH, CD PLAYER, OR ANYTHING THAT IS DONE THROUGH THE RADIO SCREEN IS NOT FUNCTIONAL.
THE FRONT DOORS NO LONGER LOCK BY PRESSING THE BUTTON ON THE DOOR. THE DRIVER SIDE DOOR DOES NOT LOCK AT ALL, EVEN IF THE LOCK IS PRESSED BY HAND. IT STARTED DOING IT EVERY FEW DAYS, BUT NOW THE DOORS HAVE STOPPED ALTOGETHER. WE WERE ABLE TO FIND OUT THAT THE ACTUATORS ARE FAULTY. THE CAR IS A 2014 AND THE PROBLEM IS SOMETHING W…
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THE FRONT DOORS NO LONGER LOCK BY PRESSING THE BUTTON ON THE DOOR. THE DRIVER SIDE DOOR DOES NOT LOCK AT ALL, EVEN IF THE LOCK IS PRESSED BY HAND. IT STARTED DOING IT EVERY FEW DAYS, BUT NOW THE DOORS HAVE STOPPED ALTOGETHER. WE WERE ABLE TO FIND OUT THAT THE ACTUATORS ARE FAULTY. THE CAR IS A 2014 AND THE PROBLEM IS SOMETHING WE HAD NO CONTROL OVER. THERE ARE REPORTS OF THIS HAPPENING TO OTHER PEOPLE WITH 2014 COROLLAS AS WELL. THIS IS A MAJOR SAFETY ISSUE.
THE DISPLAY SCREEN FOR THE RADIO, NAVIGATION, MAINTENANCE REMINDERS, HANDS FREE PHONE USE, ETC. SUDDENLY STOPPED WORKING WHEN STARTED MY CAR. THE SCREEN ONLY SHOWS AN ICON WITH A STATUS BAR THAT MAKES IT APPEAR THAT THE COMPUTER THAT OPERATES THIS SYSTEM IS TRYING TO RESTART. THE SCREEN ITSELF WORKS, BUT THE COMPUTER WON'T BOOT-…
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THE DISPLAY SCREEN FOR THE RADIO, NAVIGATION, MAINTENANCE REMINDERS, HANDS FREE PHONE USE, ETC. SUDDENLY STOPPED WORKING WHEN STARTED MY CAR. THE SCREEN ONLY SHOWS AN ICON WITH A STATUS BAR THAT MAKES IT APPEAR THAT THE COMPUTER THAT OPERATES THIS SYSTEM IS TRYING TO RESTART. THE SCREEN ITSELF WORKS, BUT THE COMPUTER WON'T BOOT-UP. THIS IS DISTRACTING WHILE DRIVING, AND PREVENTS THE USE OF ALL THE SAFETY FEATURES THAT RELY ON IT'S FUNCTION. I HAVE DONE EXTENSIVE READING ON THE INTERNET AND HAVE FOUND THAT THIS IS A COMMON PROBLEM IN 2014-2016 TOYOTA VEHICLES THAT HAVE THE PREMIUM ENTUNE SYSTEM WITH NAVIGATION. THEY ADMITTEDLY STATE THAT THE FUGITSU COMPONENT IS FAULTY AND THEY HAVE SINCE STARTED USING A PANASONIC UNIT TO AVOID FUTURE PROBLEMS. TOYOTA PRICES THE REPLACEMENT PART AT $3450. THIS IS UNACCEPTABLE, WHEN THEY KNOW THAT THE PROBLEM IS NOT THE FAULT OF THE CAR OWNER, BUT RATHER A FAULTY PART THAT WAS USED DURING THE MANUFACTURE OF THE VEHICLE. ACCORDING TO THE POST OF ONE TOYOTA TECHNICIAN, TOYOTA HAS REPLACED 1 MILLION OF THESE UNITS, BUT UNLESS THE VEHICLE IS STILL UNDER WARRANTY THEY REFUSE TO COVER THE REPAIR COST BECAUSE TOYOTA DOES NOT THINK THIS MALFUNCTION IS A SAFETY ISSUE A RECALL OR WARRANTY EXTENSION HAS NOT BEEN ISSUED. I THINK IT IS A SAFETY ISSUE WHEN THE HANDS-FREE FUNCTION DOES NOT WORK AND THE SCREEN IS VISUALLY DISTRACTING AS IT CONSTANTLY POWERS ON AND OFF. IT ALSO MEANS AN INOPERABLE NAVIGATION SYSTEM COULD BE A SAFETY ISSUE AS WELL AS NOT HAVING THE HANDS-FREE CALLING AND TEXTING. I HAVE TRIED TO RESET THE RADIO, DO A HARD RESET BY HOLDING THE POWER BUTTON AND REPLACING THE BATTERY. NOTHING WORKS. I CALLED TOYOTA AND GOT ROUTED AROUND AND HUNG UP ON. MECHANIC QUOTED ME MORE THAN $3500 FOR THE REPAIR. THIS IS UNACCEPTABLE WHEN IT IS A KNOWN ENTUNE DEFECT AFFECTING MANY MODELS ACROSS MANY YEARS!
Official recalls
220V024000 · Air Bags: Air Bag/restraint Control Module
Jan 17, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
Consequence & remedy
Consequence: In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
Remedy: Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.
13V505000 · Visibility:windshield Wiper/washer:switch/wiring
Oct 17, 2013
Toyota Motor Engineering & manufacturing North America, Inc. (Toyota) is recalling certain model year 2013-2014 Camry and Camry HV, model year 2013 Avalon and Avalon HV and model year 2014 Corolla vehicles. In the affected vehicles, the windshield wiper switch assembly may short circuit. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard, No. 104, "Windshield Wiping and Washing Systems."
Consequence & remedy
Consequence: A short circuit could cause inoperative windshield wipers, reducing driver visibility and increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the wiper switch assembly, free of charge. The recall began on November 8, 2013. Owners may contact Toyota at 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
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