2020 Toyota Camry

Incident Highway Malfunction Occurs – [XXX] While driving at a steady speed on the highway, my 2020 Toyota Camry unexpectedly shifted gears on its own. I did not bump the gear shifter or interact with the controls in any abnormal way. The gear shift occurred without warning or driver input, while the vehicle was in motion. A “Drive Start Control Malfunction” warning appeared on the dashboard at the time of the incident. Vehicle Towed to Toyota Service Center – July 11 2025 Following the incident, I brought the car to a Toyota dealership for diagnosis and repair. I spoke with a service advisor named Rebecca, explained the situation, and clearly stated that I did not hit or touch the gear. The vehicle was kept for inspection, repair and I communicatied with Toyota. Vehicle Picked Up – July 16, 2025 I picked up my car from the Toyota dealership on Wednesday, July 16, 2025. I had not yet heard back from Toyota about coverage or resolution. I chose to wait for further communication regarding whether they would take responsibility for the malfunction. Toyota Corporate Follow-Up Call – July 23, 2025 On Tuesday, July 23, 2025, Toyota corporate called to inform me that the repair would not be covered, citing that the vehicle is out of warranty. What disturbed me most was that the representative claimed I had told Rebecca that I might have “bumped the gear,” which is completely false. I made it clear from the beginning that I never touched the gear shifter, and that the malfunction occurred while I was driving normally. This false statement was either a miscommunication or a lie — and it minimizes the seriousness of a potential safety defect. Response to Toyota’s Misrepresentation – July 23, 2025 During the call, I told Toyota that misrepresenting my account was unacceptable and dangerous. If Toyota is aware that this vehicle model may experience uncommanded gear changes while in motion and fails to report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle, and models with the same throttle body and air filter/air duct assembly have an issue. Where plastic parts from the vacuum box attached to the air duct come loose and get stuck in the throttle body. Causing the engine to rev up then die. I have dealt with this same issue twice in the last three weeks. Thank you for your time.

Door Lock Actuators failed on all doors. At times they don't unlock or don't lock. Toyota informed not covered under Warranty, No Recall or Campaign Notice. For the safety of myself and family I had them replaced at a mechanic. My truck lock is also faulty but not replaced. This started in May 2023 with one lock and again in December of 2024 with the other 3 locks.

Just bought this car in May 2024 and a few months after owning it my check engine light came on. They said the issue is with a coolant bypass valve and the issue is common with Toyota’s like mine. There is currently no recall, warranty is fighting me to fix it and the repairs will cost me over $700! Toyota needs to recall for this issue

My car has had no incidents. I was told by customer service to file a complaint that there is no remedy for this issue. I gain income from renting this car on Turo. While there is an active recall, I am not able to use this car for income, it is removed from the qualification list for car rentals. I am told by the dealership that there is no remedy expected until 2026 for this vehicle. I cannot lose two years worth of income waiting for this solution. I had my car inspected at the dealership and was told that my sensor was not faulty and do not need a resolution. Is there any way that I can receive documentation from NHTSA showing that my vehicle is safe to rent out and has been inspected and cleared from Toyota? I appreciate your assistance in this matter.