2020 Toyota Camry

The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available. The VIN was not available.

A safety recall for the Occupant Classification System (OCS) was issued by NHTSA in Dec 2023. I have contacted my Toyota dealer on 6/7/24 and again on 10/28/24 and they said that "A remedy is still not available" and "Toyota has not found a fix yet". It is now Feb 2025, more than a year after the recall for this matter, and Toyota has still not provided a fix.

Toyota’s Occupant Classification Sensor (OCS) recall, which prevents airbags from deploying in a crash, was announced in November 2023. Despite multiple calls over the past year, Toyota has failed to resolve the issue, repeatedly giving me the runaround—both over the phone and in person at the dealership. This is completely unacceptable. My previous Camry had an airbag recall, which was fixed just before a serious accident caused by an unlicensed driver. Thankfully, the airbags deployed, likely preventing severe injury or worse. Now, I face the same dangerous issue again with this recall, and I refuse to put myself or my son at risk by driving a vehicle with defective airbags. After finally escalating the issue to Toyota corporate, they offered me a loaner vehicle. However, after spending an entire day coordinating and traveling to pick it up, the dealership treated me terribly, refusing to provide a comparable vehicle with basic features like Apple CarPlay for GPS. The staff was rude and unprofessional, making me extremely uncomfortable leaving my car there for an estimated four months—the earliest they claim they can fix it. This is my primary vehicle—our only car for long trips and daily use. I have an older car for short errands, but this is not a viable alternative. To make matters worse, when I reported the terrible experience back to Toyota corporate, they had no solutions, and will not offer rental car reimbursement. This is negligence, plain and simple. This is the second time in the past 10-15 years Toyota has faced a major airbag recall, with at least 28 fatalities and a $70+ million settlement tied to past failures. How is Toyota being allowed to do this again? They must be held accountable.

The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the remedy parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I am filing this complaint to report a serious and ongoing issue regarding the unresolved safety recall 23TA15 (Interim Notice 23TB15) for my vehicle, a 2020 Toyota Camry LE (VIN: [XXX] ). The recall is associated with a critical defect where the passenger airbag may fail to deploy (NHTSA #23V865). It has been over 1 year since this recall was issued, and despite repeated visits to Toyota dealerships, I have been informed each time that the required remedy is not yet available. This delay is unacceptable, particularly for a defect that directly compromises the safety of vehicle occupants. The inability of the passenger airbag to deploy in an accident poses a significant risk of severe injury or death. As the owner of this vehicle, I am extremely concerned that Toyota has not prioritized this issue or provided an adequate solution within a reasonable timeframe. I respectfully request the NHTSA to investigate this matter and take the necessary actions to ensure Toyota fulfills its responsibility to provide a timely and effective remedy for this critical safety recall. I would also appreciate guidance on any additional steps I can take as a consumer to expedite the resolution of this issue. Thank you for your attention to this urgent matter. I am available to provide any further information or documentation required. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)