2018 Toyota Camry

On [XXX] my daughter brought her 2018 Toyota Camry with 62k miles into Mike Calvert Toyota of Houston Texas for brake noise. The service department evaluated the car and recommended that the rear brakes be replaced. With that advice she had the work done. She left the dealership that day and went home and the car sat until the morning of [XXX]. She had some traveling to do out of town and returned that same day. She got within 45 miles of her destination when I got a frantic phone call from her saying that she was traveling at a high rate of speed and was unable to stop. The warning on the vehicle says Low Braking Power. I was able to have her put her hazard lights on a get to the shoulder where she couldn't get her speed below 10 miles per hour. She was able to use the E-break and an elevated surface to get the car to a safe spot some 45 miles away. We have made numerous attempts to get the dealership to tell us why this happened. Initially they stated that the calipers failed. After calling repeatedly we were told it was a defective part that was installed and they needed to get a new one in. The dealership refuses to answer any phone calls or emails. I have appealed to the GM on numerous occasions and the Owner with no replies. We need NHTSA to investigate whether this dealership is doing faulty work that jeopardizes lives or did Toyota fail to recall this vehicle and the issue is more wide spread. I fear for the public safety if the issue is more wide spread. This vehicle was not part recalled for brake issues. The VIN appears to be clear of those recalls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing this letter because, on August 1, 2023, my wife, and I, were involved in an accident with our 2018 Toyota Camry, which may have been due to SUDDEN UNINTENDED ACCELERATION, a defect which affected Camry owners for over 10 years, and is still happening. Most of these accidents occurred when the driver was pulling slowly into a parking space and their car suddenly accelerated strongly and couldn’t be stopped by hitting the brakes. The car only stopped when it hit a solid object. This often resulted in serious injuries, even death. On August 1, my wife was driving the Camry (I was in the front passenger seat) and she was in the process of slowly pulling into a parking space at Parkside Town Commons in Cary, with her foot on the brake. Without warning, the car suddenly accelerated and she was unable to stop it by hard braking. The car jumped the curb in front of it and climbed a landscaped incline, only stopping when it crashed into a wrought iron fence in front if it. There were no vehicle warning messages prior to the accident. Fortunately, no one was injured, but the Camry had over $6,000 in damages and the fence was bent badly where the car hit it. We called the Cary Police and a Police Report was made. No tickets were issued by the Cary Police. Our Toyota dealer referred us to a higher level Toyota office that deals with special vehicle problems, which we called. We reported the accident, they said it would be reviewed. We have had no response from theToyota higher level office since. Though the damage was repaired, we are very worried that if our Camry has a SUDDEN UNINTENDED ACCELERATION defect, we could suffer another such accident anytime. It is very critical to have our vehicle inspected for such a flaw, whether in electronics, the throttle, brakes, or anything else. As this problem is an important safety issue, we feel the need to have it checked out. Would appreciate your assistance.

2018 Toyota camry hybrid at a stop sign the car would not engage into drive while it was on ""D" when I let my foot off the brake to hit the gas, the cars "BRAKE HOLD system" failed. I then shut the car off and back on to reset the car, which allowed me to get to the next STOP sign and It happened again a few times until I made it home.