2011 Toyota Camry

THE VEHICLE WAS PURCHASED AS A USED RENTAL RETURN VEHICLE ON AUGUST 18, 2011. ON SEPTEMBER 7, 2011 THE VEHICLE WAS TAKEN TO THE DEALERSHIP (IRON TRAIL MOTORS - VIRGINIA, MN) BECAUSE THE AIR BAG SENSOR ON THE PASSENGER SIDE TURNED OFF WHILE THE SEAT WAS OCCUPIED BY AN ADULT. THE DEALERSHIP TOLD US THAT THEY RESET THE AIRBAG AND THAT WOULD RESOLVE THE PROBLEM. I TOOK THE VEHICLE HOME AND WITHIN A WEEK THE SAME ERROR OCCURRED ON THE PASSENGER SIDE AIRBAG. I RETURNED THE CAR TO THE DEALERSHIP AND THEY ORDERED A NEW WIRING HARNESS FROM TOYOTA AND REPLACED THE WIRING TO THE AIR BAG AND SENSORS. I ONCE AGAIN TOOK THE VEHICLE HOME AND WITHIN THREE DAYS THE SAME ERROR RECURRED. I RETURNED THE VEHICLE AND AFTER HAVING THE CAR FOR FOUR DAYS I RECEIVED A PHONE CALL FROM THE DEALERSHIP STATING THAT THE FACTORY REPRESENTATIVE FROM TOYOTA TOLD THEM (DEALERSHIP) THAT WE WERE "BEING SEATED TO HEAVILY" ON THE SEAT AND THAT THERE WAS NOTHING THEY COULD DO TO REPAIR THE PROBLEM AND THEY WOULD RESET THE SENSOR ONCE AGAIN, ADDITIONALLY I WAS ALSO TOLD BY THE DEALERSHIP THAT TOYOTA WOULD NO LONGER PAY FOR ANY FURTHER RETURNS OF THE CAR BECAUSE OF AIR BAG ISSUES. TODAY I FILED A FORMAL COMPLAINT WITH TOYOTA CUSTOMER CARE (CASE # [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY EQUIPPED WITH BRIDGESTONE TURANZA TIRES, SIZE P215-60-R16, DOT NUMBER: OBX8PM6. THE CONTACT WAS DRIVING 60 MPH WHEN THE STEERING WHEEL BECAME RESISTANT. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE FRONT PASSENGER SIDE TIRE BLEW DUE TO BLISTERS ON THE SIDEWALL. THE TIRE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE DEALER REPLACED THE TIRE AND ADVISED THE CONTACT THAT THE FAILURE WAS DUE TO ROAD HAZARDS. THE TIRE FAILURE MILEAGE WAS 18,240. THE VEHICLE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 TO 40 MPH DOWN HILL, THE VEHICLE SUDDENLY ACCELERATED UP TO 75 MPH. THE RPMS INCREASED UP TO 5 OR 6 FOR APPROXIMATELY ONE MINUTE. THE DRIVER PLACED THE VEHICLE INTO NEUTRAL AND THEN BACK INTO DRIVE IN ORDER FOR THE VEHICLE TO SLOW DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HER THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500. UPDATED 12/12/11*LJ UPDATED 01/19/12 THE CONSUMER APPLIED THE BRAKE, BUT THE VEHICLE DID NOT RESPOND. THE CONSUMER LIFTED HIS FOOT OFF THE BRAKE, SHIFTED TO NEUTRAL, AND APPLIED THE BRAKE AGAIN, BUT THE VEHICLE CONTINUED TO ROAR LOUDLY AND AT A HIGH SPEED. THE CONSUMER THEN SHIFTED TO DRIVE AND THEN TO S-MODE WHILE APPLYING THE BRAKE. THE VEHICLE FINALLY STOPPED ROARING, SLOWED DOWN AND RESPONDED NORMAL. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. UPDATED 01/19/12

SEPTEMBER 14, 2011 DEAR SIR, ABOUT 10 DAYS AGO, MY WIFE HAD A BLOWOUT OF HER RIGHT FRONT TIRE WITH TREAD SEPARATION OF THE SIDEWALL VERY NEAR THE TIRE TREAD. AT THAT TIME, SHE ALSO NOTICED ON THE RIGHT REAR TIRE A LARGE BLISTER IN APPROXIMATELY THE SAME AREA THAT WAS BULGING OUT SEVERAL INCHES. AS DIRECTED BY TOYOTA I TOOK THE 2011 CAMRY LE TO THE LOCAL TOYOTA DEALER (SPARKS TOYOTA) IN MYRTLE BEACH, SC. THE SERVICE MANAGER (CHRIS ?) INDICATED THAT HE THOUGHT WE HAD HIT SOMETHING THAT DAMAGED THE SIDEWALL ON THE FRONT AND REAR TIRES. HE SHOWED ME A MINISCULE SCRATCH ON THE PAINTED ALLOY RIM THAT HE THOUGHT MAY HAVE BEEN AN IMPACT AREA. I COULD HARDLY SEE IT AND IT WAS TOO SMALL TO BE PHOTOGRAPHED BY MY CAMERA. HE ALSO SAID THE TIRE WAS SCUFFED SLIGHTLY BUT OF COURSE IT WAS SCUFFED AFTER THE BLOWOUT BY SUDDEN DEFLATION. THE RIGHT REAR TIRE HE INDICATED ALSO HAD BEEN IMPACTED WHICH I COULD NOT SEE ANY APPARENT DAMAGE. I SPOKE WITH FIRESTONE BY TELEPHONE AND THEY INDICATED THAT SINCE THE TECHNICIAN HAD REPORTED SIDEWALL DAMAGE THE WARRANTY WAS NO GOOD DUE TO IMPACT. QUITE FRANKLY, WE HAVE NOT HIT ANYTHING WITH EITHER TIRE NOR RUN OVER OR SCRAPED THE SIDEWALL ON CURBING. I FEEL THAT BOTH OF THESE TIRES WERE DEFECTIVE AND TOYOTA AND FIRESTONE ARE COVERING UP DEFECTIVE TIRES THAT NEED TO BE RECALLED. I AM FILING A COMPLAINT WITH THE NTSB AND ALSO WITH THE CONSUMER PRODUCTS SAFETY ADMINISTRATION IN WASHINGTON D.C. *KB

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DRIVING 15 MPH, THERE WAS SUDDEN ACCELERATION AND AS THE CONTACT DEPRESSED THE BRAKES, THE VEHICLE DROVE OVER THE CURB AND STOPPED IN AN EMPTY PARKING LOT. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE AND THERE WERE NO INJURIES. THE INSURANCE COMPANY WAS CONTACTED. THERE WERE DAMAGES TO THE BOTTOM OF THE VEHICLE FROM THE DEBRIS OF TREES THE VEHICLE TRAVELED OVER WHILE IN THE PARKING LOT. THE VEHICLE WAS TOWED TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER STATED THAT THEY WOULD SEND OUT A REPRESENTATIVE TO INSPECT THE VEHICLE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 26,000. UPDATED 11/03/2011 *LN *TR

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, HE DROVE OVER A ROCK AND THE FRONT PASSENGER SIDE TIRE BLEW. AS A RESULT OF THE BLOWOUT, THE RIM ON THE FRONT PASSENGER SIDE SPLIT IN HALF. THE CONTACT INSTALLED A SPARE TIRE AS A TEMPORARY REMEDY. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE THE RIM REPLACED. THE RIM WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,700. UPDATED 11/01/2011 *LN *TR

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DEPRESSING THE BRAKE PEDAL AND ATTEMPTING TO MERGE INTO A PARKING SPACE AT APPROXIMATELY 20 MPH THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BRICK WALL. THERE WAS DAMAGE TO THE BUILDING AND TO THE FRONT END OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO HER NECK AND SOUGHT MEDICAL ATTENTION FROM HER DOCTOR. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR SHOP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED A CASE MANAGER WOULD FOLLOW UP WITH THE CONTACT. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

I HAVE A 2011 TOYOTA CAMRY SE. AT AROUND 5,000 MILES WHEN IT WAS TIME TO TAKE IT IN FOR SERVICE, OIL CHANGE, TIRE ROTATION ETC. I HAD A TYPE OF SQUEAKING CRACKLING NOISE THAT I WOULD HEAR WHEN PULLING IN AND OUT OF DRIVEWAY. I TOOK IT IN AND TOYOTA SERVICE DEPARTMENT KNEW RIGHT AWAY WHAT IT WAS. IT WAS THE SUPPORTS FOR THE SUNROOF THAT NEEDED TO BE FIXED. THEY ADVISED THAT THE NOISE WOULD ONLY GET LOUDER AND LOUDER. THEY HAD IT THERE FOR TWO DAYS GLUING/BONDING SUPPORTS. ON AUGUST 10, 2011 I WAS DRIVING MY CAR WHEN I HEARD A LOUD EXPLOSION. I LOOKED AT ALL MY GLASS WINDOWS AND DIDN'T NOTICE WHAT HAD UNTIL GLASS WAS FLYING ON THE PASSENGER SIDE OF THE CAR. I PULLED OVER AND THAT IS WHEN I SAW MY SUNROOF GLASS BROKEN. THE STRANGE THING ABOUT THE GLASS WAS THAT IT LOOKED A VOLCANO. IT WAS SHATTERED FROM THE OUTER PART OF THE SUNROOF GLASS TO THE MIDDLE. ALMOST LIKE THERE WAS PRESSURE BUILT UP AND IT ONLY HAD ONE WAY OF SHOOTING UP AND OUT. I CALLED TOYOTA TO MAKE AN APPOINTMENT FOR THAT DAY. I WENT IN THAT AFTERNOON AND EXPLAINED EVERYTHING I JUST WROTE TO THEIR SERVICE DEPARTMENT. I ALSO MENTIONED THAT THE WORK ORDER HISTORY HAD WHERE THEY FIXED THE SUPPORTS ON THE SUNROOF/ HE SAID THEY WOULD LOOK AT THE CAR TOMORROW AND LET ME KNOW. I RECEIVED A PHONE CALL FROM THEM THE NEXT DAY STATING THAT I HAD TO GET A HOLD OF MY INSURANCE CLAIM ADJUSTER SO THEY COULD GO LOOK AT DAMAGES. HE HAD TALKED TO TOYOTA WARRANTY DEPARTMENT AND THEY CAME TO A CONCLUSION THAT THEY WERE NOT GOING TO COVER DAMAGES. HE STATED THAT IT SEEMED LIKE A ROCK HAD HIT IT. I SPENT THE NEXT 10 DAYS WAITING FOR MY CAR TO GET FIXED AND ON TOP OF EVERYTHING, I HAD TO PAY RENTAL FEES FOR THE 10 DAYS BECAUSE TOYOTA DOES NOT OFFER FREE RENTAL SERVICE TO CUSTOMERS. THEY ALSO DON'T DIRECT BILL YOUR INSURANCE COMPANY SO YOU CAN PAY ONLY THE PERCENT STATED ON INSURANCE POLICY. I HAD TO PAY THEM THE FULL AMOUNT AND TAKE IT UP WITH MY INSURANCE. I PAID MY INSURANCE DEDUCTIBLE AND THEN TOOK THE CAR. *TR

THE WINDOWS CONSISTENTLY STICK WHEN IN THE UP POSITION. IT IS VERY DIFFICULT TO PUT THE WINDOW DOWN. MANY TIMES THE POWER WINDOW BUTTON HAS TO BE FORCED TO GET THE WINDOW DOWN. IN ADDITION, THERE IS A RESIDUE THAT KEEPS APPEARING ON THE TOP OF THE WINDOW WHICH SITS ON A RUBBER SEAL. THE RUBBER SEAL AT THE TOP OF THE WINDOW IS BEING WORN. CONCERN: IN THE EVENT OF AN EMERGENCY IF THE WINDOW NEEDS TO BE OPENED IT MAY FAIL TO OPEN.