2011 Toyota Camry

I am submitting this complaint to report a serious safety hazard involving my 2011 Toyota Camry. The vehicle's dashboard has deteriorated and is melting, creating a sticky surface that reflects sunlight onto the windshield and significantly impairs visibility while driving. The dashboard continuously emits a residue that transfers to the windshield, making it difficult to keep the glass clear and further reducing visibility. The resulting glare can be severe, especially during daylight hours, creating dangerous driving conditions and increasing the risk of an accident. I understand that Toyota previously acknowledged this defect and offered a customer support program for affected vehicles. However, Toyota has denied assistance because it claims I missed a deadline for repairs. I never received any notification regarding the program or any deadline. As a result, the safety hazard remains uncorrected. This issue is not cosmetic. The melting dashboard directly affects the driver's ability to see the roadway clearly and safely operate the vehicle. The condition continues to worsen over time and presents an ongoing risk to vehicle occupants, pedestrians, and other motorists. I respectfully request that the National Highway Traffic Safety Administration review this matter and determine whether additional action is warranted to address this known safety-related defect. I believe affected vehicle owners who did not receive notice of the repair program should not be left with an unresolved safety hazard that compromises safe vehicle operation.

Upon looking to purchase another vehicle I ran the vin on my 2011 Toyota camry and noticed when looking at NHTSA it showed an incident that someone reported under my vin number, So I figured I would try vin # with 0 (zero) instead and nothing came up. So now I'm wondering what's going on with vin #? Is it possible for 2 toyotas to have same vin?

Dear NHTSA Investigators, I am writing to formally report what I believe is a significant safety defect in certain 2007–2011 Toyota Camry vehicles, specifically related to excessive engine oil consumption in models equipped with the 2AZ-FE 2.4L four-cylinder engine (primarily 2007–2009, with some reports extending to later years). This issue causes the engine to burn oil at an abnormally high rate—often 1 quart or more every few hundred to 1,200 miles—without any visible external leaks. Owners frequently report no adequate warning from the dashboard oil light or other indicators before the oil level drops critically low. If the engine runs out of oil while driving, it can lead to rapid overheating, internal component damage (such as scored bearings or cylinder walls), and sudden engine seizure or catastrophic failure. Such a failure while the vehicle is in motion poses a serious safety risk, including: potential for crashes, including rear-end collisions if the vehicle stops abruptly without warning, or veering into other lanes/obstacles. Sudden loss of engine power. Increased likelihood of loss of control etc. This problem has been widely documented through thousands of owner complaints (e.g., hundreds on sites like CarComplaints.com for the 2007 model alone), NHTSA ODI reports, and Toyota's own Technical Service Bulletins (TSBs) and Warranty Enhancement Programs (such as ZE7 for certain models). While Toyota addressed it via a warranty extension (not a full recall) involving piston/ring replacements for qualifying vehicles after an oil consumption test, many owners—particularly those outside the original coverage period or with higher mileage—have faced expensive engine repairs or replacements out of pocket. The lack of a mandatory recall means the issue persists in many vehicles still on the road. I am concerned that this defect creates an unreasonable risk to drivers, passengers, and other road users. I had an issue with this and I needed to fill up 4.5Q

I got my license back last Thursday. I had noticed before I started driving how shiny and sticky the dash area was/is. I was already thinking of having it covered. Since Thursday, twice, I have been driving after dark, and lights reflecting off of the shine of the dash nearly blinded me. Tonight, I almost lost control and ran off the road. I have discoved that this was an issue with several years and models of your vehicles. I am a 53 year old disabled American single woman. I have no help, no money and too much stress. This issue not only adds stress, but has also endangered my health and the health of other motorists. I do not know if you did anything to fix these issues, but obviously, the previous owner did not care about the dangers, I DO.PLEASE contact me ASAP and tell me when and how Toyota will fix this dangerous model defect. I do not want the flaw to cause an accident and I can tell, IT WILL! Calli Atwell [XXX] I just got my liscense back last Thursday. Since I have been driving, twice, headlights reflecting off of the shiny sticky dashboard has nearly blinded me...it is a problem every time a light hits it. Tonight, I nearly lost control and was forced to run off the shoulder, rather than swerve into the other lane! It was scary and dangerous, not just to me, but also to other drivers. I know this was recalled, obviously the last owner didn't care about the dangers, Ido! I am a [XXX] , disabled woman with no money nor help. Please contact me ASAP REGARDING FIXING THIS DANGEROUS HEALTH RISK. CALLI ATWELL By the way,just Googled, there was even a recall! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What component or system failed or malfunctioned, and is it available for inspection upon request? The dashboard of my 2011 Toyota Camry has melted and deteriorated over time. The surface has become soft, sticky, and shiny, likely due to prolonged sun exposure and heat. This is a known issue in this vehicle model. The dashboard is still in my vehicle and is available for inspection upon request. How was your safety or the safety of others put at risk? The melting dashboard creates a glossy, mirror-like glare on the windshield, especially during the daytime or when the sun is directly hitting the dash. This glare significantly reduces my ability to see the road, traffic signals, other vehicles, and pedestrians, particularly when turning or driving toward sunlight. It makes everyday driving more dangerous and increases the risk of an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? The issue has not yet been officially confirmed by a Toyota dealership or independent mechanic, but it is clearly visible and consistent, and I have taken photos documenting the condition. I plan to have it formally inspected. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle has not yet been inspected by Toyota, the police, or any insurance representative. However, I am willing to provide access for inspection by the manufacturer or any other relevant party upon request. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages related to this issue. I first noticed the dashboard becoming sticky and shiny around June 2023, and the glare and surface deterioration have steadily worsened since then, especially during the summer months or after the car is parked in the sun.

I started noticing a glare on my 2011 Toyota Camry on the inside on the dashboard. It appeared shiny and I figured I accidentally cleaned it with the wrong product. It started at the closet point of the windshield so I didn’t worry about it. Today (6/4/25) I went to clean it again and noticed the whole dashboard was extremely sticky and NOTHING would clean it off. Paper towels and microfiber towels stuck to it. I noticed the dash was coming apart when I tried to clean it. I called Toyota customer service and they informed me they sent a letter in 2018 about the class action lawsuit and that they were replacing the dashboard. I do not remember ever getting this letter. They woman tried to ask someone higher up about trying to help me since the cut off date was 2021. They said there was nothing they could do due to it not being done in 2021. This is a safety issue due to the glare when driving. I believe this needs to be a recall and that customers should be able to have Toyota fix it. It’s continue to melt and it’s going to end up ruining the whole car. Please take cere of this, please check it as a recall. I would assume this would mess with the airbags as well. I cannot afford to have the whole dashboard replaced, when it should be a recall due to Toyota being at fault. It’s their responsibility to test these things and they failed big time with this. A dashboard should not melt.