2011 Toyota Camry

PURCHASED BRAND NEW TIRES IN JULY...COST OF 700.00 DOLLARS...ONE MONTH LATER THE STEERING WHEEL WOULD VIBRATE WHEN I WAS AT 40 MPH...AND SLOWING...PAID TO GET FRONT END ALIGNMENT..COST OF 145.00 DOLLARS...NEXT DAY THE STEERING WHEEL STILL VIBRATED....TOOK IT BACK AND TOLD THEM TO FIX OR GIVE ME MONEY BACK....WAS TOLD THAT THE NEW FRONT TIRE HAD A WAVE IN IT FROM THE SHOCKS GOING BAD IN THE FRONT END OF THE CAR. SHOCK REPLACEMENT NOW IS GOING TO BE 500.00 DOLLARS....WILL NEVER BUY ANOTHER CAR MADE IN THE USA..THIS TOYOTA WAS MADE IN TENN...THANK YOU...FOR YOUR TIME *TR

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED THAT WHENEVER HE WOULD DEPRESS THE BRAKES WHILE DRIVING DOWNHILL, THE VEHICLE WOULD SHAKE. THE VEHICLE WAS TAKEN TO A CERTIFIED TOYOTA MECHANIC FOR INSPECTION WHERE THEY STATED THAT THE STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,663. UPDATED 11-04-13 *BF THE CONSUMER STATED THAT ONE OF THE STRUTS WAS FOUND TO BE LEAKING. UPDATED 11/06/2013 *JS

MY COMPLAINT IS TOWARDS THE TOYOTA MOTOR COMPANY FOR FAILING TO IDENTIFY A PROBLEM THEY HAVE HAD WITH LEAKING STRUTS. AFTER SPEAKING WITH TOYOTA, I LEARNED THAT TOYOTA ENGINEERS HAVE DEEMED A SLIGHT LEAK OK AND THEY WILL NOT COVER IT UNDER WARRANTY. I HAVE OWNED SEVERAL CARS AND HAD TO REPLACE LEAKING SHOCKS AND STRUTS BECAUSE IT JUST GETS WORSE AND CAUSES TIRE WEAR WHICH IN MY OPINION WOULD LEAD TO A SAFETY ISSUE. IT IS NOT MY INTENT TO BAD MOUTH TOYOTA, HOWEVER THEY HAVE TAKEN A CAREFREE APPROACH TO THIS PROBLEM WHICH CONCERNS ME. THANK YOU *TR

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED THAT WHILE HAVING ROUTINE SERVICE PERFORMED ON THE VEHICLE, HE WAS INFORMED BY AN INDEPENDENT MECHANIC THAT THE FRONT STRUTS WERE LEAKING. THE DEALER WAS NOTIFIED AND ADVISED THAT THEY COULD POSSIBLY ASSIST WITH THE REPAIR COSTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 56,000. *TR UPDATED 04/30/13*LJ

TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED THAT WHILE REPLACING THE TIRES, THE MECHANIC ADVISED THAT THE STRUTS WERE LEAKING OIL. THE VEHICLE WAS NOT TAKEN TO DEALER OR A REPAIR SHOP FOR INSPECTION OF THE STRUTS OR ANY REPAIRS. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE STRUTS WERE SUPPOSED TO LEAK. THE MANUFACTURER PROVIDED THE SAME INFORMATION AS WELL. THE CURRENT MILEAGE WAS 44,800. THE FAILURE MILEAGE WAS 41,000.

VIBRATION @ VARIOUS SPEEDS: 10/7/10 (MGE 16): PURCHASED (MISCONSTRUED VIBRATION FOR ROAD CONDITIONS). 10/8/10 (MGE 49) ALL SPEEDS, BROUGHT TO DEALER. PER DEALER: FLAT SPOTS ON TIRES DUE TO CAR SITTING TO LONG. SOLUTION: OVER-INFLATE & INSTRUCTED TO DRIVE. ALSO, DISC WERE OUT OF ROUND. 10/11 (MGE 89) DISCS SERVICED, VIBRATION STILL PRESENT. DEALER DENIES PRESENCE. 11/15 (MGE 975) DEALER ACKNOWLEDGES VIBRATION, TIRES REPLACED, VIBRATION STILL PRESENT @ HIGHWAY SPEEDS. 2/19/11 (MGE 5160) 5K MAINT., VIBRATION STILL PRESENT, CAR PULLING LEFT WHEN BRAKING/ACCELERATING. SERVICE REP CLAIMS TO HAVE DRIVEN THE CAR IN ADDITION TO MECHANIC. DENIED PRESENCE OF VIBRATION, EXACT QUOTE "IT DRIVES LIKE A CAMRY". 2/21/11: CAR HIT IN REAR DRIVER TIRE, WHEEL ASSEMBLY REPLACED, NEW RIM, NEW BUMPER NEEDED. NO CHANGE IN VIBRATION, STILL PRESENT AT HIGHWAY SPEEDS. 7/12 (MGE 10127) 10K MAINT., VIBRATION STILL PRESENT. AGAIN DEALER DENIES PRESENCE OF VIBRATION. 11/4 (MGE 15355) 15K MAINT. ADVISED VIBRATION STILL PRESENT. AGAIN DEALER DENIES PRESENCE OF VIBRATION. 3/22/12 (MGE 19973) 20K MAINT., VIBRATION STILL PRESENT, NOW SEVERE PULSE WHEN BRAKING. PULSE ACKNOWLEDGED, ROTORS RESURFACED. AGAIN DEALER DENIES PRESENCE OF INITIAL VIBRATION. 06/8 (MGE 24949) VIBRATION NOW FELT AT LOWER SPEEDS DS 50+ W/ INCREASES INTENSITY WITH SPEEDS & @ 19-25 MPH. PER DEALER UNABLE TO VALIDATE LOW SPEED, BUT NOTED SLIGHT PULSE AT HIGHWAY SPEEDS. DEALER CALLED FACTORY REP. 6/10: DEALER ADVISED THEY WENT OVER CAR'S HX WITH REP, NO FURTHER ACTION, TIRES TOO WARN TO EVALUATE. (LF UNEVEN WEAR; OTHER 3 OK). INSTRUCTED TO BUY TIRES FOR EVAL. 6/12 (MGE 25087): CALLED TOYOTA; CASE # 1206120145. 6/13/12 TOYOTA REP ADVISED DO NOT WARRANTY TIRES, FACTORY REP CAN'T ASSESS W/DEFECTIVE EQUIPMENT. BUT, CALL DEALER TO SEE IF TEMP TIRES COULD BE USED FOR EVAL SINCE COMPLAINT WAS NOTED UPON TAKING OWNERSHIP. IMMEDIATE OPTIONS: WAIT FOR DEALER RESPONSE, BUY TIRES TO SEE IF THE VIBRATION IS PRESENT OR CONTACT BRIDGESTONE. *JB

1. DEFECTIVE CAR WAS DELIVERED BY TOYOTA & ITS DEALER TO ME (CUSTOMER). ----------- 2. CAR WAS NOT TESTED BY TOYOTA/DEALER ON TIRES & VIBRATION/SHAKING BEFORE DELIVERY TO CUSTOMER. ----------- 3. WHEN I COMPLAINED TO TOYOTA, THEN TOYOTA FOUND THE EVIDENCE THAT TIRES WERE DEFECTIVE. ----------- 4. BECAUSE OF DEFECTIVE TIRES FITTED BY TOYOTA & NOT TESTED PROPERLY BY TOYOTA, DAMAGES HAPPENED ON THE OVERALL LIFE SPAN OF CAR - SUSPENSION & STEERING SYSTEMS. ----------- 5. CUSTOMER - DRIVING SAFETY WAS ALSO PUT ON HUGE RISK, AS UNTESTED CAR WAS DELIVERED BY TOYOTA. ----------- 6. WHEN I COMPLAINED TO TOYOTA, THEN TOYOTA FOUND THE EVIDENCE THAT TIRES WERE DEFECTIVE. ----------- 7. BY HAVING THAT DEFECT IN TIRES, IT IS OBVIOUS THAT OVERALL LIFE SPAN OF CAR'S SUSPENSION, STRUTS & STEERING SYSTEM HAS BEEN REDUCED, BECAUSE OF RUNNING WITH THIS VIBRATION & SHAKING. ----------- 8. WITH THIS EXISTING DEFECT IN CAR (IT WAS PRESENT BEFORE DELIVERY & COULDN'T BE FIXED BY TOYOTA SERVICE DEALER FOR 6-MONTHS), CUSTOMER'S COMFORT & DRIVING EXPERIENCE IS TOTALLY RUINED. TOYOTA IS RESPONSIBLE FOR THIS DAMAGE TO THE CUSTOMER'S DRIVING DISCOMFORT & THE SAFETY RISK OF CUSTOMER'S LIFE (WHILE DRIVING THE SHAKING & VIBRATING CAR). ----------- 9. NOW, AS YOUR SUPERVISOR OFFERED "ONE YEAR" OF EXTENDED WARRANTY ON THIS CAR. IT SHOWS THAT TOYOTA KNOW IT VERY WELL THAT CAR IS SO MUCH IMPACTED & NOW HAS SHORTEN THE LIFE SPAN OF CAR (BECAUSE OF THESE DAMAGED TIRES & IMPACTED PARTS IN THE CAR) SO TOYOTA IS ONLY OFFERING "ONE YEAR" OF EXTENDED SERVICE TO COVER UP THEIR MISTAKES / DEFECTS IN THEIR QUALITY. ============== - CAR'S SHAKING (VIBRATIONS AT BOTH - SLOW AND HIGHER SPEED), - IMPACTS/DAMAGES THE LIFE SPAN OF STEERING, SUSPENSION AND STRUTS, - TIRES NOT IN BALANCE (WHEEL BALANCING WAS NOT DONE BY TOYOTA). ============== *JS

- CAR'S SHAKING (VIBRATIONS AT BOTH - SLOW AND HIGHER SPEED), - IMPACTS/DAMAGES THE LIFE SPAN OF STEERING, SUSPENSION AND STRUTS, - TIRES NOT IN BALANCE (WHEEL BALANCING WAS NOT DONE BY TOYOTA). ============================= 1.DEFECTIVE CAR WAS DELIVERED BY TOYOTA & ITS DEALER TO ME (CUSTOMER). 2.CAR WAS NOT TESTED BY TOYOTA/DEALER ON TIRES & VIBRATION/SHAKING BEFORE DELIVERY TO CUSTOMER. 3.WHEN I COMPLAINED TO TOYOTA, THEN TOYOTA FOUND THE EVIDENCE THAT TIRES WERE DEFECTIVE. 4. BECAUSE OF DEFECTIVE TIRES FITTED BY TOYOTA & NOT TESTED PROPERLY BY TOYOTA, DAMAGES HAPPENED ON THE OVERALL LIFE SPAN OF CAR - SUSPENSION & STEERING SYSTEMS. 5.CUSTOMER - DRIVING SAFETY WAS ALSO PUT ON HUGE RISK, AS UNTESTED CAR WAS DELIVERED BY TOYOTA. 6.WHEN I COMPLAINED TO TOYOTA, THEN TOYOTA FOUND THE EVIDENCE THAT TIRES WERE DEFECTIVE. 7.BY HAVING THAT DEFECT IN TIRES, IT IS OBVIOUS THAT OVERALL LIFE SPAN OF CAR'S SUSPENSION, STRUTS & STEERING SYSTEM HAS BEEN REDUCED, BECAUSE OF RUNNING WITH THIS VIBRATION & SHAKING. 8.WITH THIS EXISTING DEFECT IN CAR (IT WAS PRESENT BEFORE DELIVERY & COULDN'T BE FIXED BY TOYOTA SERVICE DEALER FOR 6-MONTHS), CUSTOMER'S COMFORT & DRIVING EXPERIENCE IS TOTALLY RUINED. TOYOTA IS RESPONSIBLE FOR THIS DAMAGE TO THE CUSTOMER'S DRIVING DISCOMFORT & THE SAFETY RISK OF CUSTOMER'S LIFE (WHILE DRIVING THE SHAKING & VIBRATING CAR). 9.NOW, AS YOUR SUPERVISOR OFFERED "ONE YEAR" OF EXTENDED WARRANTY ON THIS CAR. IT SHOWS THAT TOYOTA KNOW IT VERY WELL THAT CAR IS SO MUCH IMPACTED & NOW HAS SHORTEN THE LIFE SPAN OF CAR (BECAUSE OF THESE DAMAGED TIRES & IMPACTED PARTS IN THE CAR) SO TOYOTA IS ONLY OFFERING "ONE YEAR" OF EXTENDED SERVICE TO COVER UP THEIR MISTAKES / DEFECTS IN THEIR QUALITY. *JS