2010 Toyota Camry

The contact owns a 2010 Toyota Camry. The contact stated that the dashboard was melting. There was glare that was obstructing the driver’s view. The contact had to pull over while driving. The vehicle was previously taken to the local dealer, where it was repaired under a dashboard warranty enhancement program. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline, but no assistance was provided. The failure mileage was approximately 150,000.

The problem is with the dashboard and it is available for inspection now. (I also have photos). It has been inspected by my two auto repair mechanics. Both are certified by AAA. The dashboard is shiny (it looks wet) and extremely sticky. There were no warning lights or messages regarding this problem. This problem began around 9/2023, but is much much worse now. It is possible that there are toxic substances being emitted from the melting compounds. This puts me and my passengers at a health risk from breathing in these substances.

Sticky Dash and peeling paint for tainted paint color 040/ that of which my car was painted with 040 Super White - I have documentation proving the pain code at time of purchase. Toyota over the telephone says it goes by the VIN number - but Toyota’s website states completely the total opposite - it states any vehicle painted with paint color 040 from 2008 -2017 model is eligible for a paint re- do?

My 2010 Toyota Camry LE dashboard is physically sticky, extremely shiny, & material of dashboard is melting & breaking down. It produces fumes at higher temperatures & seems to add fog to glass.The entire dashboard material is impacted. It has drip marks, bubbling, and erosion & getting worse. The area where the passenger airbag would deploy from is impacted, as well as overall integrity of physical dashboard across entire dashboard. The vehicle is available for inspection. My safety and the safety of others is being put at risk by the following: Multiple significant safety issues for driver & passengers from dashb1) visibility issues from extreme glare onto windshield result in blinding and/or distractiing driver, 2) Integrity of dashboard material is compromised (spongy, sticky, breaking down & worse with heat in normal conditions of use) 3) the dashboard is impaired where airbag would deploy from, 4) exposure to chemical fumes and particles from dashboard materials continues as it breaks down. I had Toyota Dealership Service Manager to view & inspect this dashboard in person on [XXX]. The service manager sat in driver seat and observed problem with extreme glare, touch to confirm stickiness, and I pointed to example of drips of melting dashboard, small pieces chipped & eroded from dashboard. The service manager also confirmed the passenger airbag does deploy from the dashboard (when asked). The toyota service manager then checked for recall or service program related to this issue. A customer service program would have replaced this for free - but showed as expired. I was then provided an estimate for dashboard replacement of $3128. This is serious defect that demands a safety recall. It impacts the safety and integrity of my vehicle and others on the road in the U.S. My vehicle only has 75,560 miles. No sensors or warning lights exist for dashboard material I'm aware of. The problem has been evolving overtime and getting worse. Merits safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I

Subject: camry rear window (defogger), tint film badly bubbling with poor or zero visibility Dealer: Al Hendrickson Toyota 5201 W Sample Rd Coconut Creek, Florida 33073 Phone: (954) 972-1100 Website: https://www.alhendricksontoyota.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp_sales Amount Paid: 0 It is about my 2010 Camry bought new in 2010. It is sparsely driven (about 4 months in a year), mileage: 18,900. In 2017, bubbles developed in the rear window to the extent that it was literally opaque with zero visibility. The problem was reported to the dealer, Hendrickson. The defective tint was replaced. It was a warranty replacement at no cost. The problem has re-occurred (2023). Hendrickson refuses to fix it. I complained to Toyota company on or about Dec 8th, 2023 with no response so far. On my morning walks, I pass through several car parking lots and I have noticed this problem on in several Camrys and some corollas It shows the problem is quite spread out in Toyota models. I believe it is a manufacturing defect and a safety issue (poor visibility) for which manufacturer should be responsible and fix the problem ?

My 2010 Camry has become incredibly unsafe to drive or be in due to the dashboard melting. There is an unbelievably unsafe glare caused by the dashboard reflecting sunlight and the more the dash melts the more intense the glare becomes. There is also a smell that renders the vehicle almost worthless on hot days and causes headaches. This is on top of not being able to clean the dashboard because you cannot touch it with anything. All bugs and any dust that land on the dashboard live there permanently. You cannot wipe it with anything. Your finger prints stay on the dash with the lightest touch and often it becomes so hot you cannot touch it without potentially burning yourself. The dash melting is a safety hazard to everyone on the roadways. There are likely millions of cars with this defective dashboard that have not been repaired. I have contacted Toyota several times, including executives and high ranking corporate employees, and they say that they will not replace or help with this defective and unsafe cheap component that they used in order to increase their margins. The problem has been acknowledged by Toyota but they failed to contact an incredibly high number of owners that are affected. I first noticed the glare in 2014 and it has gotten progressively worse. I took the vehicle to a toyota dealership twice (2016/2023) and they refused to fix the defective dash both times. They expect owners to pay $3,500-$5,000 for a dashboard repair on a vehicle that has 100k+ mile life left yet is only worth around $5,000. They are essentially totaling cars that owners have worked hard to maintain and get the most out of. Toyota is stealing 10+ years of vehicle life from many consumers and placing the burden of their profit margins increasing onto consumers that buy toyotas because of their longevity and reliability.