2018 Toyota C-HR

The contact owns a 2018 Toyota C-HR. The contact stated that while driving at various speeds, the vehicle vibrated without warning. The contact had initially taken the vehicle to a dealer where she was informed that the cause of the failure was related to the tires. The contact replaced all four tires; however, the failure persisted. The contact then took the vehicle to two separate independent mechanics where she was informed that a loose bolt in the transmission was likely the cause of the vibration failure. The contact was also informed that the failure could eventually lead to transmission failure. The manufacturer had been notified of the failure and referred her to the NHTSA for further assistance. The vehicle had yet to be repaired. The failure mileage was unknown.

My CH-R has a growl coming from the front end thinking wheel bearings, front axles or transmission as it gets louder at higher speeds. I have taken it to the toyota dealer for an inspection and they said I need a new transmission. They gave me a quote for $9000.00 to replace transmission and torque converter for a known problem and should be a manufacturer fix not the customers.

My CHR has had a growl coming from the front end thinking wheel bearings or transmission as it gets louder at higher speeds. I have taken it to the dealer and they said rear wheel bearings and not the transmission. Had another service center check the rear bearings and they were fine. Now several months later, it is at the dealer again for the same problem. From what I read on CHR Forums, this is a common problem for CHR's and is indicative of transmission failures. Most happen under warranty miles, but since it is a common problem, toyota needs to fix the issue for its customers. I see quotes for $9000.00 to replace transmission and torque converters for a known problem and should be a manufacturer fix not the customers.

I purchased a new Toyota CH-R in 2018 because Toyota has a reputation of affordable, long-lasting, reliable vehicles. Being a recent college graduate, this was very important to me. On August 1, 2019, I presented my vehicle for routine maintenance to Metro Toyota, and I complained about the humming noise from under the hood. They advised me the tires were cupped and needed replaced. Since it was documented, I thought Toyota would stand by the product if something happened later especially since I was a first -time new car buyer and brought it to their attention. I relied on the knowledge of the professional technician’s recommendation even though later, I found out it was wrong. I made this complaint when the vehicle accrued 50,238 miles and was within approximately twenty-four months of purchase: the vehicle was still clearly under Toyota’s warranty on this date. Clearly Metro Toyota failed to diagnose and resolve the issue. The issue was never resolved by Metro Toyota nor Toyota Motor Sales USA, but the issue persisted and became magnified. Metro Toyota failed to accurately check the humming noise and repair the vehicle while it was under the manufacturer’s warranty. They clearly knew this noise was going to lead to transmission failure. Toyota and its technicians knew many car manufacturers had trouble with the new CVT transmission. I’ve seen plenty of information on the internet about the poor quality of the CVT transmission. I’ve also seen that most manufacturers had extended the warranties of vehicles with the CVT transmission because of all the problems associated this. This puts many people at risk since we are driving cars with transmissions that can potentially fail at any moment.

The pre-collision system automatically turned off and said something along the lines of “not being detected” while I was driving in snow. I can be available upon request. If I have the pre-collision system on, & it automatically shuts off, I believe this could cause a potential wreck or some other safety hazard. The problem has not been evaluated by any service dealer. The vehicle has not been inspected by anyone for this issue. The pre-collision light in the dash came on that the function was turned off while I was driving in the snow. This issue actually first appeared in 2018, but at the time I didn’t think it was an issue. Then I moved to a place where it doesn’t snow, & saw it happened again in heavy rain weather.

I have had this car since Oct of 2017, I bought it from Kerry Toyota of Florence ky, I have spent so much money on this car, and I'm at 59k miles. I have heard a whining noise for some time now, I took it to the dealership and they said there was nothing wrong but recently it got worse so I took it to an autobody shop that I trust and they said it was the transmission. So I took it to Kerry again it was still under warranty just by 1000 Miles. Turns out it was my transmission. I've never been rough on my vehicles obviously I drove it to 59K I should not have to get a whole new transmission. So I did some digging turns out MULTIPLE people have had the same issue with their 2018 CHR's. Also when I went to pick it up from the dealership it was dead so they jumped it for me. Then when I got to where I was going and then got back in to start my car it wouldn't start again. So come to find out my battery is shot. Now On average, a car battery lasts from 5 to 7 years. I understand that that can differ tremendously but I saw where multiple people have been through a lot of batteries with their CHR's so I was upset and angry about my car so I traded it in. Now they gave me $15,000 at first. They said I needed new tires, New battery, I had a scratch on my back bumper and apparently my front bumper. Now upon me looking at my car I do have a scratch in the back bumper but the front isn't touched. So they gave me $15,500 I feel like I should have got more for my car due to the problems I have gone through. I had $12 left on my car so I did get positive equity but the quality of the car isn't my problem and I don't feel I should suffer the depreciation because of the issues it has had because that's on the manufacturers, not I. They should have already done a Recall on the Transmissions. Here is the BIG reason why. IF my car was covered, if I drove 1000 more miles I would have had to pay $8,600 for them to fix my transmission!