2018 Toyota C-HR

The contact owns a 2018 Toyota C-HR. The contact stated that while parking the vehicle in the driveway after the vehicle had been serviced at the dealer, he heard an abnormal sound coming from the front driver’s side door. The vehicle was taken back to the dealer, where it was diagnosed that the impact intrusion prevention bar had fractured and fell inside the door. The dealer informed the contact to take the vehicle to an autobody shop to have the part re-welded. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact he would need to repair the vehicle at his own expense because the warranty had expired. The failure mileage was approximately 50,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? CVT Transmission. Yes, it is available for inspection. How was your safety or the safety of others put at risk? After doing research on the safety of driving on a failing transmission, this is what I found: "If you want to risk transmission locked up while driving then yes, but if you want to be safe, you should avoid it at all costs. Even when there is a transmission fail-safe, it is not completely safe to drive." The car could fail to accelerate, and if on the highway, this could pose a significant risk to myself, my family and other people and their families. Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed by Toyota of Olympia in Tumwater, Wa. as well as Advanced Automotive in Shelton, Wa. Reproduced: Over 100 cases on CHR Forum. Messaged with one particular Toyota Family owner in Texas who was able to get Toyota to replace his transmission for about 1500 after a lot of persistence (his estimate was a little less than 10K; my estimate was almost 12K) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights. Noises began about 2 months ago. I haven't driven it for the last month ...fearful of causing harm to myself or others). At 65,000 miles transmission began whirring at speeds above 45mph, progressing louder as speed increases. Toyota Dealership refused to contact manufacturer for issues even though the same CVT transmission is being repaired as needed for free in the 2019 Toyota Corolla. The CHR isn't advertised. I contacted Toyota National and thought I was making progress. However, when they contacted the dealer to work a deal, they ceased communication 5 days past when they said I should hear back. Love my car

On 2/13/2023, an object hit my windshield & it cracked. I filed a claim with my insurance & took it to Safelite. Safelite replaced my windshield on 2/27/2023, however, they were not able to recalibrate the sensors within the windshield. This means 3 safety components in my car no longer work, which are; lane departure, cruise control, & pre-collision. I now have a flashing warning in my dash constantly because the sensors embedded in the windshield aren’t calibrated, which is a hazard. I filed complaint #11448934 on 1/26/2022 with NHTSA explaining how my pre-collision system was giving me problems. Safelite is going to try a different glass and then try to recalibrate on 3/4/2023. My car is available upon request. My & others safety are put at risk because Toyota opted to put important safety features in one of the most exposed & vulnerable places on a car, that I quite frankly wasn’t aware of until it cracked. I have not had it evaluated by the manufacturer, independent dealer/service center and it has not been inspected. There haven’t been any accidents.. yet. I will upload a picture of the Safelite work order. You will see it says, “Recal failed”

At my most recent service visit (Oct 2022), I requested information about an issue my C-HR is having ("broken" image on the sideview mirror puddle lights) and was told that the issue was not covered under warranty even though the car was in Toyota’s care for months before I purchased it in 2020 and the issue was a known issue by Toyota. Unfortunately, it did not appear on my vehicle until recently. However, I have found a Toyota Customer Support Program Bulletin (No. POL19-05) on the NHTSA website that says that Toyota would cover the issue under Secondary Coverage for 5 years from the vehicle’s first date of use or 60,000 whichever occurs first. My car is definitely in this time range. I would like to have this issue fixed by Toyota as it appears to qualify as a known defect.

on December 21, my car would not accelerate while pulling out onto a 50pmh road. I took it to dealer where diagnostics were ran and nothing was found. 4 hours later after they worked on my brakes they said that my transmission was totally shot and needed total replacement for $10,000. The specifically said 4 hours prior that nothing transmission related came up on diagnostics and they could not replicate my acceleration issue when I first brought it in. How, all of the sudden 4 hours later, is there a complete replacement needed? and how does a transmission fail on a 4 year old car like that all of sudden. What if i was on the freeway? I could have been killed or injured. Google searches show many others are experiencing the same thing with the same vehicle yet no recall. Toyota is aware and will not acknowledge. Now I'm stuck with a $10,000 repair bill and a worry if my car is safe.