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2018 Toyota Avalon

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2018 Toyota Avalon do not stand out strongly from the model-year median of 101.

About this comparison →

How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

Limited mileage data: 14 of 24 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Air Bags. Review the 6 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Steering. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Fuel/propulsion System. Review the 3 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

7 crash reports0 fire reports4 injury reports

Unknown Or Other complaints

5 reports
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33,000 miles · Mar 27, 2021
Unknown Or Other

I HAVE BEEN HAVING TROUBLE WITH MY RADIO HANGING UP PHONE CALLS AND SEVERAL OTHER THINGS. AFTER TAKING MY CAR SEVERAL TIME I WAS TOLD IT WILL BE REPLACED. I TOOK MY CAR AND LEFT IT OVER NIGHT MARCH 18TH AND MARCH 19TH. IT HAD A CHARGING LIGHT ON SO THEY SAID IT'S BEST IF IT SAYS OVER NIGHT. WHEN CONTACTED THE SATELLITE RADI…

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I HAVE BEEN HAVING TROUBLE WITH MY RADIO HANGING UP PHONE CALLS AND SEVERAL OTHER THINGS. AFTER TAKING MY CAR SEVERAL TIME I WAS TOLD IT WILL BE REPLACED. I TOOK MY CAR AND LEFT IT OVER NIGHT MARCH 18TH AND MARCH 19TH. IT HAD A CHARGING LIGHT ON SO THEY SAID IT'S BEST IF IT SAYS OVER NIGHT. WHEN CONTACTED THE SATELLITE RADIO COMPANY TO GIVE THE NEW RADIO ID, THE SAID IT WAS THE ID. I CALLED APPLE TO SEE IF THERE WERE ANY ISSUES WITH MY IPHONE, THERE WAS NONE AND WE EVEN WENT THROUGH RESETTING THE PHONE, JUST IN CASE CASE THE RADIO WAS STILL DROPPING CALLS AND OTHER THINGS. I HAVE A CASE WITH TOYOTA CUSTOMER SERVICE #2103032049. I CONTACTED THEM AND THE DEALERSHIP THE MONDAY AFTERWARDS MARCH 22, I STILL WAS UNABLE TO GET ANY ANSWERS. I HAVE NO PROOF THE RADIO WAS REPLACED, NO ONE FROM TOYOTA OR THE DEALERSHIP, WHICH IS MIKE CALVERT TOYOTA 713-558-8100

NHTSA ODI #11405151

4,500 miles · May 14, 2019
Unknown Or Other

THE BACK UP CAMERA DISPLAY CLEARLY SHOWS THE REAR LICENSE PLATE. VEHICLE PURCHASED MAY 25, 2018. THE CAMERA AND DISPLAY WORKED FINE UNTIL 4/23/2019, DID NOT SHOW THE REAR LICENSE PLATE. BILL WRIGHT SERVICE OF BAKERSFIELD, CA STATED THAT THIS WAS 'NORMAL' AND REFUSED TO CONSIDER ANY RE-DO OR REPAIRS. CALLED TOYOTA FACTORY SERV…

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THE BACK UP CAMERA DISPLAY CLEARLY SHOWS THE REAR LICENSE PLATE. VEHICLE PURCHASED MAY 25, 2018. THE CAMERA AND DISPLAY WORKED FINE UNTIL 4/23/2019, DID NOT SHOW THE REAR LICENSE PLATE. BILL WRIGHT SERVICE OF BAKERSFIELD, CA STATED THAT THIS WAS 'NORMAL' AND REFUSED TO CONSIDER ANY RE-DO OR REPAIRS. CALLED TOYOTA FACTORY SERVICE (COURTNEY) AT 1-800-331-4331 AND SHE STATED THAT SHE WAS UNAWARE OF THE PROBLEM AND HAD NO SOLUTIONS FOR ME. CONTACTED CALIFORNIA BUREAU OF AUTO REPAIR (BAR), THEY INVESTIGATED THE PROBLEM AND ONLY WANTED TO CHECK INSTALLATION MEASUREMENTS. I FIRMLY BELIEVE THAT THE INSTALLATION OF THE CAMERA IS OK BUT BELIEVE THAT THE CAMERA LENS NOW SHOWS A DISTORTED VIEW I HAVE TWO PHOTOS THAT I WILL TRY TO ATTACH WHICH WILL ILLUSTRATE WHAT I BELIEVE IS THE PROBLEM. I BELIEVE THAT MUCH USE OF CLOSING THE TRUNK HAS CAUSED THE CAMERA LENS TO SHIFT DOWNWARD. NOT A VERY GOOD SAFETY DEVICE AS PER PL 110-189 2/28/2008 CONTACTED THE BILL'S SPONSOR, (XXXX), BUT SHE WAS NOT INTERESTED IN PURSUING THIS PROBLEM. ONE PICTURE I HAVE IS A LATE MODEL TOYOTA COROLLA WITH NO EVIDENCE OF A REAR LICENSE PLATE, AND THE OTHER IS MY VEHICLE CAMERA VIEW CLEARLY SHOWING THE REAR LICENSE PLATE. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI #11207521

Mileage unknown · Oct 1, 2018
Unknown Or Other

THE PRE-COLLISION DETECTION SYSTEM DOES NOT OPERATE. DEALERSHIP MIKE ERDMAN TOYOTA OR TOYOTA HEADQUARTERS IN TEXAS WILL PUT IN WRITING THAT THE SYSTEM WORKS NOR WILL THEY DO AN ACTUAL TEST TO PROVE THAT IT IS OPERATIONAL. ALL THEY WILL SAY IS THAT THE COMPUTER ANALYSIS SAYS IT SHOULD BE WORKING. IT DOES NOT WORK AND WILL NOT S…

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THE PRE-COLLISION DETECTION SYSTEM DOES NOT OPERATE. DEALERSHIP MIKE ERDMAN TOYOTA OR TOYOTA HEADQUARTERS IN TEXAS WILL PUT IN WRITING THAT THE SYSTEM WORKS NOR WILL THEY DO AN ACTUAL TEST TO PROVE THAT IT IS OPERATIONAL. ALL THEY WILL SAY IS THAT THE COMPUTER ANALYSIS SAYS IT SHOULD BE WORKING. IT DOES NOT WORK AND WILL NOT STOP THE CAR IN ANY CIRCUMSTANCES OR WARN YOU OF A POTENTIAL DANGER!!!!!

NHTSA ODI #11132427

300 miles · Aug 22, 2018
Unknown Or Other

A. DAY DRIVING IMPAIRED VISIBILITY-REAR WINDSHIELD: A REAR WINDSHIELD VISIBILITY PROBLEM EXISTS WITH THE 2018 TOYOTA AVALON ON SUNNY DAYS.. THE COMBINATION OF THE STEEP ANGLE OF THE REAR WINDSHIELD AND THE LIGHT INTERIOR ON THE BACK DECK BEHIND THE REAR SEATS CREATES A GLARE ONTO THE REAR WINDSHIELD. THE GLARE IS THE REFLECT…

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A. DAY DRIVING IMPAIRED VISIBILITY-REAR WINDSHIELD: A REAR WINDSHIELD VISIBILITY PROBLEM EXISTS WITH THE 2018 TOYOTA AVALON ON SUNNY DAYS.. THE COMBINATION OF THE STEEP ANGLE OF THE REAR WINDSHIELD AND THE LIGHT INTERIOR ON THE BACK DECK BEHIND THE REAR SEATS CREATES A GLARE ONTO THE REAR WINDSHIELD. THE GLARE IS THE REFLECTION OF THE REAR DECK PANEL ONTO THE ENTIRE REAR WINDSHIELD. IT IS A DISTRACTION TO THE DRIVER BECAUSE IT IS DIFFICULT TO SEE CLEARLY CARS APPROACHING FROM BEHIND THROUGH THE REAR VIEW MIRROR. INSTEAD OF LOOKING THROUGH THE REAR WINDOW, THE DRIVER LOOKS AT THE REAR WINDOW WHICH CAUSES MORE DISTRACTION. THIS LACK OF CLEAR VISIBILITY CAN POTENTIALLY CAUSE AN ACCIDENT. TOYOTA HAS HAD THIS PROBLEM SINCE 2013 (NHTSA 10505067) AND SHOULD HAVE SOLVED IT. PHOTO IMAGE 5288 CLEARLY SHOWS THE REDUCTION IN VISIBILITY CAUSED BY THE GLARE WHICH APPEARS AS A HAZE ACROSS THE ENTIRE REAR WINDSHIELD. PHOTO IMAGE 5289, PROBLEM MITIGATED BY USING A DARKER INTERIOR (FOR CONTRAST, BLACK TOWEL ON LEFT SIDE) ON THE BACK DECK. B. NIGHT DRIVING IMPAIRED VISIBILITY-REAR WINDSHIELD HEADLIGHTS OF APPROACHING CARS FROM BEHIND SHINE THOUGH THE REAR WINDSHIELD, AND CREATE VERTICAL COLUMNS OF DASHED LINES AS SHOWN IN PHOTO BW1, WITH WINDOW FILM. THESE LINES ARE SPACED IN PROPORTION TO THE DISTANCE BETWEEN THE HEATER STRIPS IN THE REAR WINDSHIELD. AND OBSTRUCTS THE DRIVERS VIEW. WITHOUT WINDOW FILM, THIS NIGHT EFFECT IS STILL NOT ELIMINATED AS SHOWN IN PHOTO BW2. TOYOTA HAS BUILT THIS AVALON FROM 2013 THROUGH 2018, AND SHOULD HAVE FIXED THESE DESIGN FLAWS; (1) THE DAYTIME GLARE ON THE REAR WINDSHIELD ON SUNNY DAYS, AND (2) THE NIGHT TIME VERTICAL COLUMN OF DASHES CREATED BY CAR'S HEADLIGHTS SHINING THROUGH THE HEATER STRIPS ON THE REAR WINDSHIELD. A CLAIM HAS BEEN FILED WITH TOYOTA BY THE DEALER, BUT TOYOTA HASN'T GOTTEN BACK TO ME.

NHTSA ODI #11121781

50 miles · Jan 28, 2018
Unknown Or Other

THE LANE DEPARTURE BEEPING SIGNAL IS SO WEAK THAT I CAN HARDLY HEAR IT. NORMAL DRIVING NOISE SUCH AS TIRE NOISE, RADIO, CONVERSATION, ETC. USUALLY COMPLETELY DRIVES IT OUT. ON THE BUICK THAT I TRADED IN THE LDA SOUND WAS NORMAL AND ON A NUMBER OF OCCASIONS I DOZED OFF AND WAS SNAPPED OUT OF IT BY THE BEEPING FROM THE LDA. I …

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THE LANE DEPARTURE BEEPING SIGNAL IS SO WEAK THAT I CAN HARDLY HEAR IT. NORMAL DRIVING NOISE SUCH AS TIRE NOISE, RADIO, CONVERSATION, ETC. USUALLY COMPLETELY DRIVES IT OUT. ON THE BUICK THAT I TRADED IN THE LDA SOUND WAS NORMAL AND ON A NUMBER OF OCCASIONS I DOZED OFF AND WAS SNAPPED OUT OF IT BY THE BEEPING FROM THE LDA. I AM DISMAYED THAT THIS VERY IMPORTANT SAFETY FEATURE IS ALL BUT USELESS IN MY NEW TOYOTA. A FRIEND JUST BOUGHT A NEW PRIUS AND HIS VEHICLE HAS THE SAME WEAK LDA VOLUME AS MINE. I LOOKED ON THE INTERNET AND SAW COMPLAINTS ABOUT THE SAME PROBLEM. THIS IS APPARENTLY A PROBLEM ON ALL LATE MODEL TOYOTAS. I HAD THIS PROBLEM ON INTERSTATE, OTHER HIGHWAYS AND CITY DRIVING

NHTSA ODI #11065477

Official recalls

2

20V024000 · Air Bags: Air Bag/restraint Control Module

Jan 17, 2020

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.

Consequence & remedy

Consequence: In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.

Remedy: Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.

20V012000 · Fuel System, Gasoline:delivery:fuel Pump

Jan 13, 2020

Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Consequence & remedy

Consequence: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

Remedy: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

EA19001 · Electrical Overstress

Opened Apr 19, 2019 · Closed Sep 19, 2024

Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module

The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW.  The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications.  The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU.  In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment.  FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle.  Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW.  These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes.  An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time.   In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU.  This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners.  Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW.  The risk associated with the ASIC is equally shared among all OEMS involved in the investigation.  The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage.  There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation.  The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU.  If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC.  Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC.  All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled.  In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024.  With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.